EL SEGUNDO, Calif.,
March 15, 2019 /PRNewswire/ --
SmartAction, the #1 AI-powered virtual agent solution for contact
centers, will demonstrate its omnichannel cloud-based self-service
solution at Enterprise Connect this March. Enterprise Connect will
be held from March 18 to March 21 at
the Gaylord Palms Resort and Convention Center in Orlando, Florida.
Contact center leaders should visit Booth #1102 to discover
SmartAction's LIFE LESS HARDâ„¢ obsession that puts the effortless
Customer Experience (CX) above all else. SmartAction is helping
contact centers offer AI self-service to automate conversations
live agents handle today, starting in voice where ROI is the
greatest, then scaling the same solution to chat and text for a
seamless omnichannel experience.
"Today's contact center leaders know that Customer Experience is
the top initiative in their organization and are unwilling to
sacrifice even an ounce of it to automate more. With industry
research pointing to voice self-service as the preferred method of
communication for customers now and in the future, SmartAction is
helping contact centers make a near frictionless transition to AI
automation," said Tom Lewis, CEO
SmartAction.
About SmartAction
SmartAction was founded as an Artificial Intelligence (AI) research
company in 2002 and is now the leading provider of AI-powered
virtual agents for customer service. SmartAction uses proprietary
conversational AI to automate conversations that used to be handled
by call center agents over phone, chat, and text. SmartAction has
nearly two decades of development in AI, machine learning, and
natural language processing/understanding (NLP/NLU) to mimic live
agent behavior across hundreds of call types and chats in every
industry. SmartAction was recognized by Deloitte as a Tech Fast 500
recipient in 2016, Gartner "Cool Vendor" in 2017, and "The Leader
in AI-enhanced Self-service" by Frost & Sullivan in 2018.
Media Contact:
Charlie
Schrier
charlie.schrier@smartaction.com
310-776-9200
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SOURCE SmartAction