TD receives Artificial Intelligence Excellence
Award for supporting customers' financial well-being through
innovation and AI
TORONTO, April 6, 2021 /CNW/ - TD Bank Group
(TD) has been honoured with a 2021 Artificial Intelligence
Excellence Award, a program established by the Business
Intelligence Group that recognizes organizations, products and
people who are using artificial intelligence to solve real-world
problems. TD was awarded in the Product category under Intelligent
Agent, for the AI-powered digital experiences recently launched
within the Bank's mobile app that are providing users with a more
personalized experience based on their past behaviour and
transactions.
"Our goal is always to deliver more personalized digital
experiences to our customers that are tailored to their needs,"
says Rizwan Khalfan, Chief Digital
and Payments Officer, TD. "This award reflects the passion and
enthusiasm of our teams who are focused on meeting the evolving
needs of our customers in an increasingly digital world."
In November 2020, TD launched digital nudges within the
Canadian mobile app that use artificial intelligence powered by
Layer 6, the AI division of TD, to send proactive insights to
select TD customers who were identified as being able to benefit
from low balance prediction and alerts to upcoming payments. These
nudges were developed to help customers proactively manage their
spending.
The Business Intelligence Group recognizes talent and
performance in the business world. The organization cites their
proprietary and unique scoring system as selectively measuring
performance across multiple business domains and rewards companies
whose achievements stand above those of their peers.
"We are proud to name TD as a winner in our Artificial
Intelligence Excellence Awards program", said Maria Jimenez, Chief Nominations Officer,
Business Intelligence Group. "Our judges recognized that TD was
using AI to improve the lives of their customers."
About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively
known as TD Bank Group ("TD" or the "Bank"). TD is the fifth
largest bank in North America by
assets and serves over 26 million customers in three key businesses
operating in a number of locations in financial centres around the
globe: Canadian Retail, including TD Canada Trust, TD Auto Finance
Canada, TD Wealth (Canada), TD
Direct Investing, and TD Insurance; U.S. Retail, including TD Bank,
America's Most Convenient Bank®, TD Auto Finance U.S., TD Wealth
(U.S.), and an investment in The Charles Schwab Corporation; and
Wholesale Banking, including TD Securities. TD also ranks among the
world's leading online financial services firms, with more than 14
million active online and mobile customers. TD had CDN$1.7 trillion in assets on January 31, 2021. The Toronto-Dominion Bank
trades under the symbol "TD" on the Toronto and New York Stock Exchanges.
SOURCE TD Bank Group