Zendesk Becomes First Customer Experience Platform to Join Unity Verified Solutions Partner Program
December 15 2020 - 9:00AM
Business Wire
Partnership enables integrated customer support
within today’s most popular games
Zendesk, Inc. (NYSE: ZEN) is building on its customer experience
(CX) leadership by becoming a Unity (NYSE: U) Verified Solutions
Partner. Being a Verified Solutions Partner (VSP) means Zendesk has
been verified by Unity to ensure its SDK is optimized for the
latest version of the Unity editor, providing a seamless experience
for Unity developers.
This partnership enables players to get immediate help without
having to leave the game or interrupt their experience. The
partnership with Unity, the world’s leading platform for creating
and operating real-time 3D (RT3D) content, will provide integrated
customer support functionality that can be set up in minutes,
directly within some of today’s most popular games.
Zendesk joins Unity's Verified Solutions Partner program as the
first native customer support SDK that has been verified to ensure
compatibility and stability with the Unity platform.
“This year, we’ve seen a significant spike in both new gamers
and the amount of time people spent gaming. It is important that we
provide our developers, from indie creators to automotive
manufacturers to retail brands, the ability to build great
experiences at scale in this highly competitive environment. Our
partnership with Zendesk makes embedding customer support
incredibly seamless across our platform,” said Stephen Rowell, Vice
President, Global Strategic Business Development at Unity.
According to Zendesk’s Benchmark data, gaming companies have
seen an all-time high in ticket volume during 2020 and experienced
a 90% increase in knowledge base views. With these numbers expected
to continue throughout 2021, it becomes imperative for gaming
companies to put solutions in place to provide the best customer
experiences.
“Zendesk and Unity share the vision that customer service
solutions should enhance the mobile gaming experience, not disrupt
it,” said Shawna Wolverton, EVP of Product, Zendesk. “Gamers no
longer have the time or patience to switch in and out of their game
to get help. Developers have to eliminate interruptions by meeting
players where they are – in the game – and solve their problems
seamlessly, without having to leave the app and lose valuable game
time.”
Integrating Zendesk’s customer experience (CX) solutions with
Unity’s platform means:
- Developers stay focused on game creation: In the first 9
months of 2020, Unity saw an average of more than 5 billion
downloads per month of applications built with Unity. Now, Unity
developers can add Zendesk to mobile games in minutes with minimal
coding. They can also personalize the design to match the game,
ensuring a consistent brand experience for users.
- Companies can provide seamless support: Players will be
able to easily access help centers for instant answers, and, when
more support is required, agents can efficiently answer questions
within Zendesk. There are also customization options, such as user
branded interfaces and tailored support fields unique to the
game.
- Players spend more time gaming and remain engaged:
Gamers can now easily message a customer support agent, get answers
quickly, and have conversations within the app without having to
leave the game.
Hundreds of companies are already benefiting from using the
Zendesk SDK for Unity to streamline the customer service process
and provide a great support experience. The simple process ensures
developers of all abilities can install seamless customer support
with minimal coding required.
“Zendesk provides a seamless transition between the game and
support, whether customers are leveraging help center content to
get answers on their own or contacting support agents. The
one-on-one conversation makes the experience much more user
friendly and personal, plus it is easier for our agents to follow
the communication history of our players,” said Alper Kılıç, Game
Development Manager, Gamegos. “Zendesk becoming a Unity Verified
Solutions Partner makes integrating Zendesk simple and reliable for
our developers.”
"With Zendesk's new support SDK, we finally have a Unity-native
in-game support product as a seamless part of our wider customer
care offering,” said Ric Thorneycroft, Player Support Director,
Rovio. “It's great to have a plug and play solution that is easy
for developers to use, which in time will also give us the ability
to create the kinds of personalised support flows that we want for
our players.”
The Zendesk SDK is generally available today on the Unity Asset
Store.
About Zendesk
Zendesk is a service-first CRM company that builds support,
sales, and customer engagement software designed to foster better
customer relationships. From large enterprises to startups, we
believe that powerful, innovative customer experiences should be
within reach for every company, no matter the size, industry or
ambition. Zendesk serves more than 160,000 customers across a
multitude of industries in over 30 languages. Zendesk is
headquartered in San Francisco, and operates offices worldwide.
Learn more at www.zendesk.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20201215005228/en/
Kaylee Hill press@zendesk.com
Zendesk (NYSE:ZEN)
Historical Stock Chart
From Mar 2024 to Apr 2024
Zendesk (NYSE:ZEN)
Historical Stock Chart
From Apr 2023 to Apr 2024