ENGLEWOOD, Colo., May 19, 2020 /PRNewswire/ -- WOW! Internet, Cable
& Phone (NYSE: WOW), a leading broadband services
provider, announced today several ways it is helping to ease
stress, recognize employee dedication, keep customers connected,
and support communities as COVID-19 continues to spread.
In an effort to support employees, WOW! leaders have stepped up
in a big way to bolster the company's Arm-in-Arm (ANA) fund, an
employee-funded program that provides financial support to other
employees who need it. Recently, WOW!'s entire executive leadership
team has committed significant portions of their paychecks to seed
the ANA fund which will be available to employees experiencing
hardships. In addition, leaders throughout the company have made
large donations to food banks across its service footprint to
support the communities where WOW! employees live, work, and
learn.
"The employees, customers and the communities we serve remain
our top priority during this uncertain time," said Teresa Elder, WOW!'s CEO. "Many in our
communities rely on WOW!'s services so we're taking extra care in
keeping our employees and customers healthy. In mid-March, we
shifted to a work-from-home environment for all who can and we
temporarily increased our compensation for employees needed to work
directly with customers. We've provided PPE, hand sanitizer,
additional personal time off and have made additional medical and
mental health resources available to employees. We can't eliminate
all the stresses our employees are facing right now but we're
hoping these initiatives will help provide some peace of mind."
In an effort to support its customers in this economically
stressful time, WOW! recently renewed its commitment to the FCC
Pledge to Keep Americans Connected through the end of June. Two
months ago, WOW! was part of the inaugural group of cable industry
leaders that agreed to not disconnect essential services for
customers having financial difficulties due to the COVID-19
pandemic.
Additionally and in line with social distancing guidelines set
forth by the CDC, WOW! provides contact-less installations for new
customers who have purchased its high-speed internet service or
Whole-Home WiFi product. Self-installation kits are delivered to
the customer's door and include the needed equipment, modems, and
Whole-Home WiFi units, along with step-by-step instructions. A
significant number of current installations are now being done
without any face-to-face interaction between a customer and a
technician, reducing the risk of spreading COVID-19. If technicians
need to enter a customer's home, they wear personal protective
equipment, like gloves and masks, and are careful to use hand
sanitizer and disinfectant wipes to wipe down equipment or anything
else they may touch in the home. At this time, WOW! has had only
two positive cases of COVID-19 among its frontline employees.
WOW!'s robust broadband network has the capacity to handle
increased usage, including video streaming, as more people work and
learn from home. The network is designed to deliver consistent,
high-performing connectivity without disruption and without
imposing data caps.
"We know our customers are dealing with significant challenges
and WOW! is committed to maintaining reliability in our network so
our customers can stay connected," said Henry Hryckiewicz, chief technology officer at
WOW!. "The last thing our customers need to worry about now is not
being able to access the internet and we are here to ensure that
doesn't happen."
About WOW! Internet, Cable & Phone
WOW! is one of the nation's leading broadband providers, with an
efficient, high-performing fiber network that passes three million
residential, business and wholesale consumers. WOW! provides
services in 19 markets, primarily in the Midwest and Southeast,
including Illinois, Michigan, Indiana, Ohio, Maryland, Alabama, Tennessee, South
Carolina, Florida, and
Georgia. With an expansive
portfolio of advanced services, including high-speed Internet
services, cable TV, streaming, phone, business data, voice, and
cloud services, the company is dedicated to providing outstanding
service at affordable prices. WOW! also serves as a leader in
exceptional human resources practices, having been recognized by
the National Association for Business Resources for six years as a
Best & Brightest Company to Work For, winning the award for the
last two consecutive years. Visit wowway.com for more
information.
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SOURCE WideOpenWest, Inc.