Walmart Commerce Technologies and Salesforce Team Up To Unlock Local Fulfillment and Delivery Solutions for Retailers
January 12 2023 - 08:00AM
Business Wire
Retailers using Salesforce Commerce Cloud can now offer their
customers convenient pickup and delivery experiences with Walmart’s
leading store fulfillment technologies and local delivery
services.
Today, Walmart Commerce Technologies and Walmart GoLocal
announced a partnership with Salesforce to provide retailers with
access to technologies and solutions that power frictionless local
pickup and delivery for shoppers everywhere. Both Walmart Commerce
Technologies Store Assist local fulfillment app and Walmart GoLocal
local delivery solutions will be available through Salesforce
AppExchange to help retailers thrive in today’s hybrid shopping
world.
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Customers today expect seamless in-store and online experiences
with convenient fulfillment options, but creating and managing
these complex in-house, omni-channel solutions can be a challenge
for retailers. For over a decade, Walmart, the world’s largest
retailer, has pioneered and scaled innovative omnichannel
technologies. Walmart’s partnership with Salesforce will provide
retailers access to the same scalable technologies that Walmart
uses. These solutions will enable personalized and easy commerce
experiences with real-time order visibility and reliable local
pickup and delivery.
The Walmart Commerce Technologies Store Assist app helps
retailers leverage their local stores as fulfillment centers. With
Store Assist, retailers can optimize in-store fulfillment by
increasing picking accuracy, speed and efficiency. The app will
provide a seamless handoff experience between employees and
customers or third-party delivery drivers. With Walmart GoLocal,
retailers of all sizes will have access to white-label,
delivery-as-a-service technology to power a frictionless delivery
experience for their customers.
“Through this partnership, retailers can leverage the same
innovative and scalable technologies that power Walmart’s pickup
and delivery experiences,” said Anshu Bhardwaj, senior vice
president, technology strategy and commercialization, Walmart
Global Technology. “The same technology that powers Store Assist
has enabled Walmart to fulfill over 830 million* orders across over
4,700 Walmart stores. Together with Salesforce, retailers can scale
their business and deliver the personalized, convenient experiences
shoppers expect.”
“Shoppers continue to expect brands to deliver highly connected
and frictionless experiences across physical and digital
touchpoints. In fact, 1 in 5 online orders placed the weekend
before Christmas were picked up in store,” said Rob Garf, vice
president and general manager of retail, Salesforce. “With the
combined power of Walmart and Salesforce, retailers can drive
success with best-in-class technology to advance their omnichannel
capabilities, drive efficiency, and ensure that every purchase
quickly gets into the hands of the shopper – no matter where they
are.”
With Walmart and Salesforce, retailers will be able to:
- Enable Buy Online and Pick Up In-Store (BOPIS): With
Store Assist, built by Walmart Commerce Technologies, retailers can
leverage their local stores as fulfillment centers, increase
picking efficiency and provide seamless handoff experiences to
customers or delivery drivers.
- Manage Local Deliveries: With Walmart GoLocal, retailers
can serve their customers with scalable local delivery solutions
that offer reliable, same-day delivery under a white-label
experience, which allows them to keep the customer experience under
their brand.
- Drive Efficiency and Profitability Across the Omnichannel
Shopping Journey: With Salesforce Commerce Cloud and Order
Management, retailers can efficiently manage their customers’
omnichannel shopping experience across one platform while
leveraging AI and real-time data to give customers connected,
personalized experiences.
“Retailers are looking for ways to improve cost efficiency while
meeting their customers’ needs, no matter where or how they choose
to shop. Fulfillment from stores is an effective way to achieve
these goals and serve customers quickly and reliably through local
delivery,” said Harsit Patel, vice president and general manager of
Walmart GoLocal. “We look forward to connecting more retailers with
the customizable, local delivery solutions they need.”
Walmart Commerce Technologies and Walmart GoLocal are a part of
Walmart’s efforts to bring its leading technology and solutions to
other retailers. Learn more about Walmart Commerce Technologies,
Walmart GoLocal, and Salesforce Commerce Cloud, Order Management
and AppExchange.
Salesforce, Salesforce Commerce Cloud, Order Management and
others are among the trademarks of Salesforce, Inc.
About Walmart
Walmart Inc. (NYSE: WMT) helps people around the world save
money and live better - anytime and anywhere - in retail stores,
online, and through their mobile devices. Each week, approximately
230 million customers and members visit more than 10,500 stores and
numerous eCommerce websites under 46 banners in 24 countries. With
fiscal year 2022 revenue of $573 billion, Walmart employs
approximately 2.3 million associates worldwide. Walmart continues
to be a leader in sustainability, corporate philanthropy and
employment opportunity. Additional information about Walmart can be
found by visiting https://corporate.walmart.com, on Facebook at
https://facebook.com/walmart and on Twitter at
https://twitter.com/walmart.
*Walmart orders picked since July 2019
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