Walmart Unveils All-in-One Associate App, Me@Walmart, and Gives 740,000 Associates a New Samsung Smartphone
June 03 2021 - 9:20AM
Business Wire
Drew Holler, Senior Vice President, Walmart U.S. People
Operations, and Kellie Romack, Vice President, Product and
Associate Experience, released the following note today:
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20210603005399/en/
Walmart Unveils All-in-One Associate App,
Me@Walmart, and Gives 740,000 Associates a New Samsung Smartphone
(Photo: Business Wire)
A great customer experience starts with a great associate
experience, and our people will always be a competitive advantage.
As we make enhancements for our customers, we’re also rethinking
how we can help our associates succeed in their roles today and
deliver some of what they’ll need for the future. The right tools
can be the difference between fast and frustrating.
Today, we’re excited to unveil Me@Walmart — a new app built
in-house by Walmart Global Tech for U.S. store associates that
provides an exclusive destination filled with new features to
simplify daily tasks, serve our customers and plan for life outside
of work. The idea of this app started as a way to manage
associates’ schedules and has grown into our single in-store app
for U.S. associates, saving them time and helping them be more
efficient. We believe it’s the first of its kind in the retail
industry.
But it doesn’t stop there — we want to ensure associates have a
sleek, new device to use the app, so we’re giving them one. By the
end of the year, we plan to offer more than 740,000 associates a
new Samsung Galaxy XCover Pro smartphone, case and protection plan
to use — free of charge. Associates will only be able to access the
app’s work features while they’re on the clock, but they can also
use the smartphone as their own personal device if they want, with
all the features and privacy they’re used to. Walmart will not have
access to any personal data, just like our longstanding BYOD
program.
Until now, associates have shared company handheld devices. We
did an initial test with the new smartphones earlier this year, and
the response was good. We are now expanding the test and will
continue to evaluate to make sure we’re providing our associates
with the best tools to do their jobs.
The capabilities within the Me@Walmart app are built in-house by
our product, technology and design teams and apply best-in-class
technology, like machine learning, augmented reality, camera vision
and artificial intelligence to tackle complex problems. The result?
An intuitive, easy-to-use app that empowers associates to own their
day.
Here are a few of the features the Me@Walmart app offers:
- Scheduling: The app lets associates easily view their
shifts up to two weeks in advance, check on their upcoming paid
time off and request changes to their schedule, if needed.
- Mobile Clock In: Using geofencing technology, associates
can clock in with a tap of a button once they arrive at their
store. This gives them another convenient option to clock in.
- Push-to-Talk: Constant communication is essential for
our business. Walkie talkies were one solution, but not every
associate has one. Push to talk enables associates to instantly
connect with one another, helping them work as a team to stay
nimble and react to customers’ needs.
- Ask Sam: A voice-activated personal assistant for work,
the Ask Sam feature saves time by letting associates ask the app
questions to quickly locate merchandise and get answers for
customers. Associates can even look up the metrics that drive their
business. This feature was previously available to some associates
as a separate app but is now available to all through Me@Walmart —
another example of how we’re simplifying work.
In the coming months, we’ll add another feature to the
Me@Walmart app that helps speed up the time it takes our stocking
associates to get items from the backroom to the salesfloor.
Instead of scanning each box individually, associates just hold up
their device and, using augmented reality, highlight the boxes that
are ready to go. Product gets on the shelf faster — something we
all know is increasingly important. In fact, since piloting it last
year, this patent-pending capability takes a third of the time than
the previous manual process.
As retail continues to evolve — and quickly — it’s more critical
than ever to equip our people with the tools and technology they
need for success. Doing so makes work easier and more enjoyable,
and it keeps the focus where we need it most — delivering a great
in-store, pickup, and delivery experience for our customers.
About Walmart
Walmart Inc. (NYSE: WMT) helps people around the world save
money and live better - anytime and anywhere - in retail stores,
online, and through their mobile devices. Each week, approximately
220 million customers and members visit approximately 10,500 stores
and clubs under 48 banners in 24 countries and eCommerce websites.
With fiscal year 2021 revenue of $559 billion, Walmart employs 2.2
million associates worldwide. Walmart continues to be a leader in
sustainability, corporate philanthropy and employment opportunity.
Additional information about Walmart can be found by visiting
https://corporate.walmart.com, on Facebook at
https://facebook.com/walmart and on Twitter at
https://twitter.com/walmart.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210603005399/en/
Anne Hatfield - 800-331-0085
Walmart (NYSE:WMT)
Historical Stock Chart
From Mar 2024 to Apr 2024
Walmart (NYSE:WMT)
Historical Stock Chart
From Apr 2023 to Apr 2024