Uber Safety Report Details Sexual Assaults in U.S. Over Two Years -- Update
December 05 2019 - 10:02PM
Dow Jones News
By Heather Somerville
Uber Technologies Inc. said it received 5,981 reports of sexual
assault involving U.S. passengers or drivers during 2017 and 2018,
underscoring the risk that has been a chief criticism of
ride-hailing companies around the world.
In a report released Thursday, Uber voluntarily disclosed the
first comprehensive review of safety issues involving its ride
service. Sexual violence in particular has been a challenge for
Uber as well as rivals including Lyft Inc. and China's Didi,
prompting heightened pressure from lawmakers, advocacy groups and
customers to address the problem.
Nonconsensual touching was the most prevalent type of sexual
assault that occurred during or in conjunction with Uber trips
during the two-year period, according to data compiled by Uber,
with 1,560 reported incidents last year. There were 515 incidents
of rape or attempted rape in 2018.
Uber identified five categories of sexual assault, including
nonconsensual touching and kissing.
There was a 3.7% uptick in the total number of reported sexual
assault incidents to 3,045 in 2018 from 2,936 in 2017. However, the
number of trips on the Uber app also rose year-over-year by
30%.
But Uber's numbers may be much lower than reality: sexual
assault is chronically underreported.
Numerous organizations that work to end sexual assault and
domestic violence applauded Uber's report for raising awareness of
the issue and encouraging more survivors to report acts of
violence. A spokeswoman for Jane Doe Inc., a coalition against
sexual assault and domestic violence, said Uber's report shows "how
seriously they are taking these issues" and how the company "can
play a role in supporting survivors and preventing violence."
During the two-year period, 19 people died from physical
assaults that occurred during or were related to an Uber trip,
according to the report, including eight riders and seven drivers.
There were 97 fatal car crashes involving an Uber ride, with about
65% of those crashes involving another car and 31% involving a
pedestrian or bicycle.
The report doesn't include safety incidents outside the U.S.,
which may be significantly higher in regions with more violence
where Uber operates, including Brazil and South Africa.
Uber has long faced criticism for its screening process for
drivers, which has in some cases allowed people with serious
criminal backgrounds to drive for the company, as uncovered by city
officials in Houston a few years ago in the course of an audit.
Last week, Uber lost its license to operate in London in part
because of a loophole in its app that allowed 14,000 unauthorized
drivers to ferry around passengers, posing as Uber drivers.
At a Wall Street Journal conference last month, Lyft co-founder
and President John Zimmer pledged that his company would improve
safety for riders and drivers amid allegations that some of its
drivers had sexually assaulted and raped female passengers. Dozens
of women have sued Lyft in recent weeks, alleging they had been
assaulted by drivers working for the ride service, and that Lyft
mishandled their reports.
Uber said in its report that during 2017 and 2018, more than a
million prospective drivers didn't make it through Uber's screening
process.
The company also highlighted a number of safety improvements it
has made to its service, including an emergency button in the app
to call 911 and the ability for passengers to have a loved one
track their ride and know when they have arrived. The company said
it has tripled the size of its safety team since 2017.
While the numbers are startling, the incidents represent a
fraction of the 2.3 billion Uber rides completed during the
two-year study. The vast majority of trips on Uber -- 99.9% -- are
completed without any safety related issue, Uber said.
"In the United States alone, more than 45 rides on Uber happen
every second," said Uber's chief legal officer Tony West. "At that
scale, we are not immune to society's most serious safety
challenges."
Write to Heather Somerville at Heather.Somerville@wsj.com
(END) Dow Jones Newswires
December 05, 2019 21:47 ET (02:47 GMT)
Copyright (c) 2019 Dow Jones & Company, Inc.
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