DALLAS, April 3, 2020 /PRNewswire/ -- AT&T* is
investing in additional resources to enhance wireless, broadband
and video customer experiences as well as feed and support our
first responders and public safety agencies.
The latest on what we're doing can be found on our AT&T
COVID-19 website.
Customers can now visit www.att.com/help/covid-19/ to
access online support, self-service tools and trending topics for
assistance with wireless, broadband and video needs.
Additionally, we've announced more support during this time:
For Customers:
- HBO encourages viewers to #StayHomeBoxOffice - To bring
some relief and entertainment to those staying at home to stop the
spread of COVID-19, HBO announced it will make almost 500 hours of
premium content available for free on HBO NOW and HBO GO—no
subscription required.
- More mobile hotspot data – As of today and until at
least May 13, we are automatically
increasing mobile hotspot data by 15GB a month for each line on an
unlimited plan that currently includes a monthly tethering
allotment. That means if you're on AT&T Unlimited Elite you'll
automatically get 45GB a month of tethering per line. Click here to
see how to setup your mobile hotspot.
- What you want online, even easier – When you purchase or
upgrade your device online, we'll give you free express shipping,
as well as waive or credit the activation, upgrade and restocking
fees. We're also giving wireless customers 20% off accessories when
you order through att.com/accessories.1
- Curb-side pick-up – When your order is ready, we will
deliver it to your car. Existing customers can get curb-side
pick-up for online orders at an open AT&T store.
- Door-step delivery with virtual setup – In select
markets, AT&T Ready to Go will continue to bring the retail
experience to you. Consumer and small business customers can get
fast door-step delivery with no-contact virtual expert setup with
eligible device orders.
For Customer Security:
- AT&T Call Protect - We recently added AT&T Call
Protect2 for millions of AT&T wireless customers at
no charge. It's a network-level service that automatically blocks
suspected fraud calls. It also labels spam and other categories of
calls so you can choose to answer or not.
- AT&T Mobile Security - This app can help protect you
against fake apps that may try to take advantage of the COVID-19
pandemic. It also provides you with alerts about data
breaches.
For First Responders and Public Safety Agencies:
- $5.5 million for meals -
AT&T has made a $5.5 million
commitment to provide much needed support – in the form of
nourishing meals – for first responders, medical personnel and
others impacted by COVID-19. The effort kicks off with a
$1.5 million contribution to World
Central Kitchen.
- Free smartphones for life - First responder public
safety agencies on FirstNet can get premium FirstNet Ready™
smartphone devices for free for their agency paid users to connect
them to critical communications when and where they need it most.
All they have to do is get a new FirstNet Mobile – Unlimited for
Smartphone line of service or eligible upgrade with either a 2-year
service agreement or a new AT&T Installment 30-month agreement
and meet some other conditions.3
- 60 days of free telehealth services – This week,
AT&T announced a new collaboration with VitalTech, a rapidly
growing market leader in virtual care, telehealth and remote
patient monitoring. VitalTech will utilize AT&T's highly secure
connectivity and data analytics to provide 60 days of free
telehealth services through the VitalCare® platform.
- $200 activation credit for
FirstNet subscribers4 - Individual first responders
who sign-on to FirstNet and pay for their own service can get a
$200 activation credit when
activating a new FirstNet Ready smartphone on a new FirstNet First
Mobile-Responder plan. This means first responders across agencies
of all sizes will have affordable access to the fastest overall
nationwide network experience.5
- FirstNet app – public safety agencies can take advantage
of the FirstNet App Catalog6 as they adjust and modify
their responses to COVID-19. Public safety agencies can trust that
apps selected from their dedicated Catalog meet the unique needs of
first responders.
Previously announced relief offerings for first responders,
employees, customers, schools and businesses can be found here.
1Exclusions and restrictions apply.
2AT&T Call Protect is available for
consumer and business postpaid wireless accounts with eligible
service. AT&T Call Protect is not available for AT&T
PREPAID℠ accounts. AT&T Call Protect service requirements:
Compatible device is required and includes iPhone 6 or newer,
running iOS v9.3+ and AT&T HD Voice-enabled Android
smartphones. Some features vary by device operating system. Phones
sold by other carriers or direct from device manufacturers may not
be eligible for AT&T Call Protect.
3Available only to FirstNet first responder
public safety entities for Primary Agency Paid User lines of
service. Requires a new FirstNet Mobile—Unlimited for
Smartphone line or eligible upgrade on a 2-year service agreement
or AT&T installment 30-month agreement. For 2-year agreement,
upgrade your smartphone with a new eligible smartphone every two
years at no additional cost for as long as your service plan is in
effect and in good standing. Pay $.99
for eligible smartphone at purchase, credited back within 3 billing
cycles. Upgrade requires new 2-year agreement. For AT&T
Installment 30-month agreement, upgrade your smartphone with a new
eligible smartphone every time you satisfy your current AT&T
Installment agreement and sign a new one for no additional cost for
as long as your service plan is in effect and in good standing. For
both plans, tax on full discount price (2-year agreement) or full
retail price (AT&T Installment agreement) due at sale.
Activation and other fees, taxes, charges and restrictions apply.
See firstnet.com/agencyoffers for offer details.
4Limited time offer. Not available in
Massachusetts. Requires purchase on 0% APR AT&T
Installment (30-month at maximum $66
per month) agreement. Credits start within 3 billing cycles.
Available only to eligible first responders who activate a new
smartphone line of service as a Subscriber Paid User on FirstNet
Mobile- Responder plan with eligible voice & data service. If
service is cancelled, device balance due (up to $1979.99). Tax on full retail price due at
sale. Additional fees & restrictions apply. See
firstnet.com/firstnetresponder for verification and
here for other details.
5Based on AT&T analysis of Ookla®
Speedtest Intelligence® data average download speeds for Q4 2019.
Ookla trademarks used under license and reprinted with
permission.
6FirstNet and the FirstNet logo are
registered trademarks and service marks of the First Responder
Network Authority. All other marks are the property of their
respective owners.
*About AT&T Communications
We help family, friends
and neighbors connect in meaningful ways every day. From the first
phone call 140+ years ago to mobile video streaming, we innovate to
improve lives. We have the nation's fastest wireless network.** And
according to America's biggest test, we have the nation's best
wireless network.*** We're building FirstNet just for first
responders and creating next-generation mobile 5G. With a range of
TV and video products, we deliver entertainment people love to talk
about. Our smart, highly secure solutions serve nearly 3 million
global businesses – nearly all of the Fortune 1000. And worldwide,
our spirit of service drives employees to give back to their
communities.
AT&T Communications is part of AT&T Inc. (NYSE:T). Learn
more at att.com/CommunicationsNews.
AT&T products and services are provided or offered by
subsidiaries and affiliates of AT&T Inc. under the AT&T
brand and not by AT&T Inc. Additional information about
AT&T products and services is available at about.att.com.
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© 2020 AT&T Intellectual Property. All rights reserved.
AT&T, the Globe logo and other marks are trademarks and service
marks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of
their respective owners.
**Based on analysis by Ookla® of Speedtest Intelligence® data
average download speeds for Q4 2019. Ookla trademarks used under
license and reprinted with permission.
***GWS OneScore, September 2019.
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SOURCE AT&T Communications