UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549  
 
Form 10-Q
(Mark One)  
x
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE   SECURITIES EXCHANGE ACT OF 1934
 
For the quarterly period ended March 31, 2019
or  
o
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF   THE SECURITIES EXCHANGE ACT OF 1934
 
For the transition period from                to                
 
Commission file number 1-12793  
 
 
StarTek, Inc.
(Exact name of registrant as specified in its charter)  
Delaware
 
84-1370538
(State or other jurisdiction of
 
(I.R.S. employer
incorporation or organization)
 
Identification No.)
 
 
 
8200 E. Maplewood Ave., Suite 100
 
 
Greenwood Village, Colorado
 
80111
(Address of principal executive offices)
 
(Zip code)
 
(303) 262-4500
(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:
Title of each class
Trading Symbol(s)
Name of each exchange on which registered
Common Stock, $0.01 par value
SRT
New York Stock Exchange, Inc.

  Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes  x  No o  
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  Yes x   No  o  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer”, “smaller reporting company”, and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer   o
 
Accelerated filer   x
Non-accelerated filer    o
 
Smaller reporting company    x
 
 
Emerging growth company    o
 
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o  
Indicate by checkmark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).  Yes o   No x  

As of April 26, 2019 , there were 37,663,239 shares of Common Stock outstanding.
 




STARTEK, INC. AND SUBSIDIARIES
TABLE OF CONTENTS
FORM 10-Q
 
 
PART I - FINANCIAL INFORMATION
 
 
 
 
 
 
 
ITEM 1.
 
FINANCIAL STATEMENTS
 
Page
 
 
Condensed Consolidated Statements of Comprehensive Income (Loss) for the Three Months Ended March 31, 2019 and 2018 (Unaudited)
 
 
 
Condensed Consolidated Balance Sheets as of March 31, 2019 (Unaudited) and December 31, 2018
 
 
 
Condensed Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2019 and 2018 (Unaudited)
 
 
 
Condensed Consolidated Statement of Stockholders' equity for the Three Months Ended March 31, 2019 (Unaudited)
 
 
 
Notes to Condensed Consolidated Financial Statements (Unaudited)
 
ITEM 2.
 
Management's Discussion and Analysis of Financial Condition and Results of Operations
 
ITEM 3.
 
Quantitative and Qualitative Disclosures About Market Risk
 
ITEM 4.
 
Controls and Procedures
 
 
 
 
 
 
 
 
PART II - OTHER INFORMATION
 
 
 
 
 
 
 
ITEM 1A.
 
Risk Factors
 
ITEM 5.
 
Other Information
 
ITEM 6.
 
Exhibits
 
SIGNATURES
 
 
 
 
 
 
 
 





NOTE ABOUT FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including the following:

certain statements, including possible or assumed future results of operations, in “Management’s Discussion and Analysis of Financial Condition and Results of Operations”;
any statements regarding the prospects for our business or any of our services;
any statements preceded by, followed by or that include the words “may,” “will,” “should,” “seeks,” “believes,” “expects,” “anticipates,” “intends,” “continue,” “estimate,” “plans,” “future,” “targets,” “predicts,” “budgeted,” “projections,” “outlooks,” “attempts,” “is scheduled,” or similar expressions; and
other statements regarding matters that are not historical facts.
 
Our business and results of operations are subject to risks and uncertainties, many of which are beyond our ability to control or predict. Because of these risks and uncertainties, actual results may differ materially from those expressed or implied by forward-looking statements, and investors are cautioned not to place undue reliance on such statements, which speak only as of the date thereof. Important factors that could cause actual results to differ materially from our expectations and may adversely affect our business and results of operations, include, but are not limited to, those items described herein or set forth in the Form 10-KT for the fiscal year ended December 31, 2018 filed with the Securities and Exchange Commission ("SEC") on March 14, 2019, and this Quarterly Report on Form 10-Q for the quarter ended March 31, 2019 . Unless otherwise noted in this report, any description of "us," "we," or "our," refers to StarTek, Inc. ("Startek") and its subsidiaries.


CHANGE IN FILING STATUS

In accordance with the SEC's expanded definition of Smaller Reporting Companies effective September 10, 2018, Startek now qualifies for Smaller Reporting Company status. As such, it has decided to take advantage of the relief provided from Part 1, Item 3.





PART I - FINANCIAL INFORMATION

ITEM 1.  FINANCIAL STATEMENTS
 
STARTEK, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(In thousands, except per share amounts)
(Unaudited)
 
Three Months Ended March 31,
 
2019
 
2018
Revenue
$
161,142


$
115,095

Cost of services
133,928


93,938

Gross profit
27,214


21,157

Selling, general and administrative expenses
24,079


14,405

Restructuring and other merger related cost
1,093


6,257

Operating income
2,042


495

Share of profit of affiliates
342

 
64

Interest expense, net
(4,465
)
 
(4,129
)
Exchange losses, net
(691
)
 
(1,278
)
Loss before income taxes
(2,772
)

(4,848
)
Income tax expense
385


332

Net loss
$
(3,157
)

$
(5,180
)
Net income attributable to non-controlling interests
189

 
972

Net loss attributable to Startek shareholders
(3,346
)
 
(6,152
)
 
 
 
 
Other comprehensive income (loss), net of tax:
 
 
 
Foreign currency translation adjustments
567

 
(961
)
Change in fair value of derivative instruments
(65
)
 

Pension amortization
176

 
(297
)
Comprehensive loss
$
(2,479
)
 
$
(6,438
)
Comprehensive income attributable to non-controlling interests
276

 
833

Comprehensive loss attributable to Startek shareholders
(2,755
)
 
(7,271
)
 
 
 
 
 
 
 
 
Net loss per common share - basic and diluted
$
(0.09
)

$
(0.30
)
Weighted average common shares outstanding - basic and diluted
37,522


20,600


 
See Notes to Consolidated Financial Statements.


2




STARTEK, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands, except share data)
(Unaudited)
 
As of March 31,
 
As of December 31,
 
2019
 
2018
ASSETS
 

 
 

Current assets:
 

 
 

Cash and cash equivalents
$
14,595

 
$
16,617

Restricted cash
11,093

 
7,952

Trade accounts receivable, net
102,548

 
107,836

Unbilled Revenue
50,499

 
42,135

Prepaid and other current assets
17,454

 
18,850

Total current assets
$
196,189

 
$
193,390

Property, plant and equipment, net
41,638

 
42,242

Right-of-use assets
76,983

 

Intangible assets, net
118,726

 
121,336

Goodwill
226,505

 
225,450

Investment in affiliates
2,440

 
2,097

Deferred tax assets, net
4,075

 
5,048

Prepaid expenses and other non-current assets
17,562

 
15,076

Total assets
$
684,118

 
$
604,639

LIABILITIES AND STOCKHOLDERS’ EQUITY
 

 
 

Current liabilities:
 

 
 

Accounts payable
$
26,757

 
$
26,886

Accrued expenses and other current liabilities
82,796

 
84,881

Short term debt
26,522

 
21,975

Current maturity of long term debt
12,600

 
9,800

Current maturity of operating lease liabilities
23,204

 

Current maturity of capital lease liabilities
1,394

 
1,816

Total current liabilities
$
173,273

 
$
145,358

Long term debt
149,582

 
152,100

Operating lease liabilities
55,016

 

Other non-current liabilities
14,286

 
11,907

Deferred tax liabilities, net
17,127

 
18,901

Total liabilities
$
409,284

 
$
328,266

Commitments and contingencies

 

Stockholders’ equity:
 

 
 

Common stock, 60,000,000 non-convertible shares, $0.01 par value, authorized; 37,561,744 and 37,446,323 shares issued and outstanding at March 31, 2019 and December 31, 2018, respectively
$
375

 
$
374

Additional paid-in capital
268,256

 
267,317

Accumulated other comprehensive loss
(4,955
)
 
(5,547
)
Accumulated deficit
(34,473
)
 
(31,127
)
Equity attributable to Startek shareholders
$
229,203

 
$
231,017

Non-controlling interest
45,631

 
45,356

Total stockholders’ equity
$
274,834

 
$
276,373

Total liabilities and stockholders’ equity
$
684,118

 
$
604,639


See Notes to Consolidated Financial Statements.

3




STARTEK, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited)
 
 
Three Months Ended March 31,
 
2019
 
2018
Operating Activities
 

 
 

Net loss
$
(3,157
)
 
$
(5,180
)
Adjustments to reconcile net loss to net cash provided by operating activities:
 

 
 

Depreciation and amortization
7,304

 
6,025

Profit on sale of property, plant and equipment
(251
)
 

Provision for doubtful accounts
630

 
374

Share-based compensation expense
425

 

Deferred income taxes
(659
)
 
(918
)
Share of profit of affiliates
(342
)
 
(64
)
Changes in operating assets and liabilities:
 

 
 

Trade accounts receivable
4,384

 
4,992

Prepaid expenses and other assets
(8,789
)
 
8,801

Accounts payable
(79
)
 
1,486

Income taxes, net
(948
)
 
(1,735
)
Accrued and other liabilities
1,105

 
(10,023
)
Net cash (used in) provided by operating activities
$
(377
)
 
$
3,758

 
 
 
 
Investing Activities
 

 
 

Purchases of property, plant and equipment
(3,495
)
 
(2,919
)
Distributions received from affiliates

 
22

Net cash used in investing activities
$
(3,495
)
 
$
(2,897
)
 
 
 
 
Financing Activities
 

 
 

Proceeds from the issuance of common stock
515

 

Payments on long term debt
(1,400
)
 

Proceeds from other debts, net
6,102

 
488

Net cash provided by financing activities
$
5,217

 
$
488

Net (decrease) increase in cash and cash equivalents
1,345

 
1,349

Effect of exchange rate changes on cash and cash equivalents and restricted cash
(226
)
 
(31
)
Cash and cash equivalents and restricted cash at beginning of period
24,569

 
21,601

Cash and cash equivalents and restricted cash at end of period
$
25,688

 
$
22,919

 
 
 
 
Components of cash and cash equivalents and restricted cash
 
 
 
Balances with banks
14,595

 
17,693

Restricted cash
11,093

 
5,226

Total cash and cash equivalents and restricted cash
$
25,688

 
$
22,919


See Notes to Consolidated Financial Statements.

4



STARTEK, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENT OF STOCKHOLDERS’ EQUITY
(In thousands, except share data)
(Unaudited)
 
 
Common Stock
 
Additional paid-in capital
 
Accumulated other comprehensive loss
 
Accumulated deficit
 
Equity attributable to Startek shareholders
 
Non-controlling interest
 
Total stockholders' equity
 
 
Shares
 
Amount
 
 
 
 
 
 
Balance, December 31, 2018
 
37,446,323

 
$
374

 
$
267,317

 
$
(5,547
)
 
$
(31,127
)
 
$
231,017

 
$
45,356

 
$
276,373

Common stock issued
 
115,421

 
1

 
514

 

 

 
515

 

 
515

Share-based compensation
 

 

 
425

 

 

 
425

 

 
425

Changes to other comprehensive loss
 

 

 

 
592

 

 
592

 
86

 
678

Net (loss) income
 

 

 

 

 
(3,346
)
 
(3,346
)
 
189

 
(3,157
)
Balance, March 31, 2019
 
37,561,744

 
$
375

 
$
268,256

 
$
(4,955
)
 
$
(34,473
)
 
$
229,203

 
$
45,631

 
$
274,834




5



STARTEK, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
MARCH 31, 2019
(In thousands, except per share data)
(Unaudited)

1. OVERVIEW AND BASIS OF PREPARATION

Unless otherwise noted in this report, any description of "us," "we," or "our," refers to StarTek, Inc. and its subsidiaries (the "Company"). Financial information in this report is presented in U.S. dollars.

Business

Startek is a business process outsourcing company operating in thirteen countries and employing over 45,000 employees worldwide, serving over 250 clients in a variety of industries.

On July 20, 2018, Company completed the acquisition of all of the issued and outstanding shares of capital stock of CSP Alpha Midco Pte Ltd, a Singapore private limited company (“Aegis”), from CSP Alpha Holdings Parent Pte Ltd, a Singapore private limited company (the “Aegis Stockholder”), in exchange for the issuance of 20,600,000 shares of common stock of the Company, par value $.01 per share (the “Common Stock”). Concurrently, the Aegis Stockholder purchased 166,667 newly issued shares of Common Stock at a price of $12 per share for a total cash payment of $2,000 . As a result of the consummation of such transactions (the “Aegis Transactions”), the Aegis Stockholder became the holder of 20,766,667 shares of Common Stock, representing approximately 55% of the outstanding Common Stock. For accounting purposes, the Aegis Transactions are treated as a reverse acquisition and Aegis is considered the accounting acquirer. Accordingly, Aegis’ historical financial statements replace the Company’s historical financial statements following the completion of the Aegis Transactions, and the results of operations of both companies will be included in the Company’s financial statements for all periods following the completion of the Aegis Transactions.

In addition, on July 20, 2018, in connection with the consummation of the Aegis Transactions, the Company and the Aegis Stockholder entered into a Stockholders Agreement, pursuant to which the Company and the Aegis Stockholder agreed to, among other things: (i) certain rights, duties and obligations of the Aegis Stockholder and the Company as a result of the transactions contemplated by the Transaction Agreement and (ii) certain aspects of the management, operation and governance of the Company after consummation of the Aegis Transactions.

On December 13, 2018, the Company, and Aegis Stockholder, entered into a Securities Purchase Agreement, pursuant to which Aegis Stockholder purchased, and the Company issued and sold, 368,098 shares of Common Stock, par value $0.01 per share, at a purchase price of $6.52 per share, or a total purchase price of $2,400 , taking its holding approximately 56% of outstanding common stock. The Company used the proceeds for general corporate purposes.

Please see Note 3, "Business Acquisitions," for further information.

Basis of preparation

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all information and footnotes required by GAAP for complete financial statements.

These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation. The results of operations for interim periods are not necessarily indicative of full year results.

The consolidated balance sheet as of December 31, 2018, included herein was derived from the audited financial statements as of that date, but does not include all disclosures including notes required by GAAP. As such, the information included in this quarterly report on Form 10-Q should be read in conjunction with the consolidated financial statements and accompanying notes included in our Annual Report on Form 10-KT for the nine months period ended December 31, 2018.


6




2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Principles of consolidation

The consolidated financial statements reflect the financial results of all subsidiaries that are more than 50% owned and over which the Company exerts control. When the Company does not have majority ownership in an entity but exerts significant influence over that entity, the Company accounts for the entity under the equity method of accounting. All intercompany balances are eliminated on consolidation. Where our ownership of a subsidiary was less than 100%, the non-controlling interest is reported in our Condensed Consolidated Balance Sheets. The non-controlling interest in our consolidated net income is reported as "Net income (loss) attributable to non-controlling interests" in our Condensed Consolidated Statements of Comprehensive Income (Loss). These unaudited Condensed Consolidated Financial Statements should be read in conjunction with the audited Consolidated Financial Statements and Notes thereto contained in our Form 10-KT for the nine months period ended December 31, 2018 filed with the SEC on March 14, 2019.

Use of Estimates
 
The preparation of condensed consolidated financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements. Significant items subject to such estimates and assumptions include the useful lives of property, plant and equipment, intangibles, impairment of goodwill, purchase price allocations, provision for doubtful receivables, valuation allowances for deferred tax assets, the valuation of derivative financial instruments, measurements of stock-based compensation, assets and obligations related to employee benefits, lease termination liabilities, restructuring costs, and income tax uncertainties and other contingencies. Management believes that the estimates used in the preparation of the consolidated financial statements are reasonable. Although these estimates are based upon management’s best knowledge of current events and actions, actual results could differ from these estimates. Any changes in estimates are adjusted prospectively in the Company’s consolidated financial statements.

Revenue

On April 1, 2018, the Company adopted Accounting Standards Codification 606, Revenue from Contracts with Customers, (Topic 606) using the modified retrospective method. Topic 606 utilizes a five-step process, for revenue recognition that focuses on transfer of control, rather than transfer of risks and rewards. It also provided additional guidance on accounting for contract acquisition and fulfillment costs. Refer Note 5 on "Revenue from Contracts with Customers" for further information.

Consistent with the modified retrospective method of adoption, the Company has not adjusted prior period amounts which continue to be reported in accordance with the Company’s historic revenue accounting policy and principles.

Leases

On January 1, 2019, the Company adopted Accounting Standards Codification 842, Leases , (Topic 842) with the transition approach . However, the Company has accounted the lease for the comparable periods as per the Accounting Standards Codification 840.

We determine if an arrangement is a lease at inception. Operating leases are included in right-of-use (“ROU”) assets, current maturity of operating lease liabilities, and operating lease liabilities in our consolidated balance sheets. Finance leases are included in property and equipment, other current liabilities, and other long-term liabilities in our consolidated balance sheets.
  
ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at commencement date based on the present value of remaining lease payments over the balance lease term. As most of our leases do not provide an implicit rate, we use our incremental borrowing rate based on the information available at the date of initial application on determining the present value of lease payments. The operating lease ROU asset also includes any lease payments made and excludes lease incentives. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Lease expense is recognized on a straight-line basis over the lease term.

We have lease agreements with lease and non-lease components, which are generally accounted for separately.


7



Business Combinations

The Company accounts for business combinations under the acquisition method of accounting in accordance with ASC 805, Business Combinations, by recognizing identifiable tangible and intangible assets acquired, liabilities assumed, and non-controlling interests in the acquired business at their fair values. The excess of the cost of the acquired business over the fair value of the identifiable tangible and intangible assets acquired and liabilities assumed is recorded as goodwill. Acquisition related costs are expensed as incurred.

Goodwill and Intangible Assets

Goodwill was recorded at fair value at acquisition date and not amortized but is reviewed for impairment at least annually or more frequently if impairment indicators arise. Our goodwill is allocated by reporting unit and is evaluated for impairment by first performing a qualitative assessment to determine whether a quantitative goodwill test is necessary. If it is determined, based on qualitative factors, that the fair value of the reporting unit is "more likely than not" less than the carrying amount or if significant changes related to the reporting unit have occurred that could materially impact fair value, a quantitative goodwill impairment test would be required. The Company can elect to forgo the qualitative assessment and perform the quantitative test.

Intangible assets acquired in a business combination were recorded at fair value at acquisition date using generally accepted valuation methods appropriate for the type of intangible asset. Intangible assets with definite lives are amortized over the estimated useful lives and are reviewed for impairment at least annually, or more frequently if indicators of impairment arise.

Foreign Currency Matters
    
The Company has operations in Argentina and its functional currency has historically been the Argentine Peso. The Company monitors inflation rates in countries in which it operates as required by US GAAP. Under ASC 830-10-45-12, an economy must be classified as highly inflationary when the cumulative three-year rate exceeds 100%.

In May 2018, a discussion document prepared by the Center for Audit Quality SEC Regulations Committee and its International Practices Task Force describes inflation data for Argentina through April 2018. Considering this data and more recent data for May 2018, all of the three-year cumulative inflation rates commonly used to evaluate Argentina’s inflation currently exceed 100%.

Therefore, the Company has considered Argentina to be highly inflationary beginning on July 1, 2018. In accordance with ASC 830, the functional currency of the Argentina business has been changed to USD, which requires remeasurement of the local books to USD. Exchange gains and losses is recorded through net income as opposed to through other comprehensive income as had been done historically. Translation adjustments from prior periods will not be removed from equity.

Stock-Based Compensation

We recognize expense related to all share-based payments to employees, including grants of employee stock options, based on the
grant-date fair values amortized straight-line over the period during which the employees are required to provide services in exchange for the equity instruments. We include an estimate of forfeitures when calculating compensation expense. We use the Black-Scholes method for valuing stock-based awards. See Note 11, “Share-Based Compensation” for further information.

Common Stock Warrant Accounting

We account for common stock warrants as equity instruments, based on the specific terms of our warrant agreement. For more
information refer to Note 11, "Share-Based Compensation."

Recent Accounting Pronouncements

In August 2018, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2018-14,  Compensation-Retirement Benefits-Defined Benefit Plans-General (Subtopic 715-20): Disclosure Framework - Changes to the Disclosure Requirements for Defined Benefit Plans (“ASU 2018-14”) .  The amendment makes minor changes to the disclosure requirements for employers that sponsor defined benefit pension and/or other post retirement benefit plans. The new guidance eliminates requirements for certain disclosures that are no longer considered cost beneficial and requires new ones that the FASB considers pertinent. ASU No. 2018-14 is effective  for fiscal years ending after December 15, 2020 . The Company is evaluating the impact of the adoption of ASU No. 2018-14 on its financial statement disclosures.

8



In June 2016, FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326) ("ASU 2016-13") , Measurement of Credit Losses on Financial Instruments. The standard significantly changes how entities will measure credit losses for most financial assets and certain other instruments that aren't measured at fair value through net income. The standard will replace today's "incurred loss" approach with an "expected loss" model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for annual periods beginning after December 15, 2019, and interim periods therein. Early adoption is permitted for annual periods beginning after December 15, 2018, and interim periods therein. We do not expect the adoption of ASU 2016-13 will have a material impact on our consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-13, “Disclosure Framework— Changes to the Disclosure Requirements for Fair Value Measurement.” The ASU modifies the disclosure requirements with respect to fair value measurements. The ASU is effective for the Company beginning January 1, 2020, including interim periods in fiscal year 2020. Early adoption is permitted. The Company is in the process of assessing the impact of this ASU on its consolidated results of operations, cash flows, financial position and disclosures.

3. BUSINESS ACQUISITIONS

Aegis Transactions

On July 20, 2018, the Company completed the acquisition of all of the issued and outstanding shares of capital stock of Aegis from the Aegis Stockholder in exchange for the issuance of 20,600,000 shares of the Common Stock in the Aegis Transactions. Concurrently, the Aegis Stockholder purchased 166,667 newly issued shares of the Common Stock at a price of $12 per share for a total cash payment of $2,000 . As a result of the consummation of the Aegis Transactions, the Aegis Stockholder now holds 20,766,667 shares of the Common Stock, which is equivalent to approximately 55% of the total outstanding Common Stock.

In accordance with ASC 805, Business Combinations, the transaction was accounted for as a reverse acquisition. As such, Aegis is considered to be the accounting acquirer. Therefore, Aegis’ historical financial statements replace the Company’s historical financial statements following the completion of the Aegis Transactions, and the results of operations of both companies will be included in the Company’s financial statements for all periods subsequent to July 20, 2018.

The estimated fair value of the purchase consideration is calculated based on the Company's stock price as it is considered to be more reliably determinable than the fair value of Aegis' private stock. Consideration is calculated based on the Company's closing stock price of $6.81 on July 20, 2018.

The following table presents the purchase price and the estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date. These estimates are preliminary, pending final evaluation of certain assets, and therefore are subject to revisions that may result in adjustments to the values presented below:

9



 
Amount
Stock consideration (number of shares outstanding immediately prior the closing date)
16,226,392

Closing share price on July 20, 2018
$
6.81

Total allocable purchase price
$
110,502

 
 
 
Amount
Cash and cash equivalents
$
1,496

Other current assets
46,094

Property, plant and equipment, net
15,930

Identifiable intangible assets
28,960

Goodwill
64,337

Other non-current assets
3,204

Current liabilities
(22,540
)
Non-current liabilities
(26,979
)
Preliminary purchase price
$
110,502


The goodwill recognized was attributable primarily to the acquired workforce, increased utilization of our global delivery platform and other synergistic benefits. Goodwill from this acquisition is not expected to be deductible for tax purposes.

4. GOODWILL AND INTANGIBLE ASSETS

Goodwill

As of March 31, 2019, the carrying value of goodwill relating to business acquisitions is $226,505 . The carrying value of goodwill is allocated to reporting units is as follows:

Reporting Units
 
Amount
Aegis
 
162,168

StarTek
 
64,337

Ending balance, March 31, 2019
 
$
226,505


We perform a goodwill impairment analysis at least annually (in the fourth quarter of each year) unless indicators of impairment exist in interim periods. The assumptions used in the analysis are based on the Company’s internal budget. The Company projected revenue, operating margins and cash flows for a period of five years, and applied a perpetual long-term growth rate thereafter. These assumptions are reviewed annually as part of management’s budgeting and strategic planning cycles. These estimates may differ from actual results. The values assigned to each of the key assumptions reflect the management’s past experience as their assessment of future trends, and are consistent with external/internal sources of information.

As of March 31, 2019 , based on the qualitative assessment, we concluded that goodwill was not impaired.

The following table presents the changes in goodwill during the period:
 
 
Amount
Opening balance, December 31, 2018
 
$
225,450

Measurement period adjustments
 
1,055

Ending balance, March 31, 2019
 
$
226,505



10



Intangible Assets

The following table presents our intangible assets as of March 31, 2019 :
 
 
Gross Intangibles
 
Accumulated Amortization
 
Net Intangibles
 
Weighted Average Amortization Period (years)
Customer relationships
 
$
65,050

 
$
6,367

 
$
58,683

 
6.5
Brand
 
49,500

 
4,971

 
44,529

 
7.2
Trademarks
 
14,410

 
670

 
13,740

 
7.6
Other intangibles
 
2,100

 
326

 
1,774

 
4.9
 
 
$
131,060

 
$
12,334

 
$
118,726

 


Expected future amortization of intangible assets as of March 31, 2019 is as follows:
Years Ending December 31,
 
Amount
Remainder of 2019
 
$
7,816

2020
 
10,277

2021
 
10,277

2022
 
10,277

2023
 
10,236

Thereafter
 
69,843


5.  REVENUE

The company follows a five-step process in accordance with ASC 606, for revenue recognition that focuses on transfer of control, rather than transfer of risks and rewards.

Contracts with Customers
All of the Company's revenues are derived from written contracts with our customers. Generally speaking, our contracts document our customers' intent to utilize our services and the relevant terms and conditions under which our services will be provided. Our contracts generally do not contain minimum purchase requirements nor do they include termination penalties. Our customers may generally cancel our contract, without cause, upon written notice (generally ninety days). While our contracts do have stated terms, because of the facts stated above, they are accounted for on a month-to-month basis.

Our contracts give us the right to bill for services rendered during the period, which for the majority of our customers is a calendar month, with a few customers specifying a fiscal month. Our payment terms vary by client and generally range from due upon receipt to 60-90 days.

Performance Obligations
We have identified one main performance obligation for which we invoice our customers, which is to stand ready to provide care services for our customers’ clients. A stand-ready obligation is a promise that a customer will have access to services as and when the customer decides to use them. Ours is considered a stand-ready obligation because the delivery of the underlying service (that is, receiving customer contact and performing the associated care services) is outside of our control or the control of our customer.

Our stand-ready obligation involves outsourcing of the entire customer care life cycle, including:

The identification, operation, management and maintenance of facilities, IT equipment, and IT and telecommunications infrastructure
Management of the entire human resources function, including recruiting, hiring, training, supervising, evaluating, coaching, retaining, compensating, providing employee benefits programs, and disciplinary activities


11



These activities are all considered an integral part of the production activities required in the service of standing ready to accept calls as and when they are directed to us by our clients.

Revenue Recognition Methods

Because our customers receive and consume the benefit of our services as they are performed and we have the contractual right to invoice for services performed to date, we have concluded that our performance obligation is satisfied over time. Accordingly, we recognize revenue for our services in the month they are performed. This is consistent with our prior revenue recognition model.

We are entitled to invoice for our services on a monthly basis. We invoice according to the hourly and/or per transaction rates stated in each contract for the various activities we perform. Some contracts include opportunities to earn bonuses or include parameters under which we will incur penalties related to performance in any given month. Bonus or penalty amounts are based on the current month’s performance. Formulas are included in the contracts for calculation of any bonus or penalty. There is no other performance in future periods that will impact the bonus or penalty calculation in the current period. We estimate the amount of the bonus or penalty using the “most likely amount” method and we apply this method consistently. The bonus or penalty calculated is generally approved by the client prior to billing (and revenue being recognized).

Practical expedients and exemptions

Because the Company’s contracts are essentially month-to-month, we have elected the following practical expedients:

ASC 606-10-50-14 exempts companies from disclosure of the transaction price allocated to remaining performance obligations if the performance obligation is part of a contract that has an original expected duration of one year or less
ASC 340-40-25-4 allows companies to to recognize the incremental costs of obtaining a contract as an expense when incurred if the amortization period of the asset that the entity otherwise would have recognized is one year or less.
ASC 606-10-32-2A allows an entity to make an accounting policy election to exclude from the measurement of the transaction price all taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction and collected by the entity from a customer (for example, sales, use, value added, and some excise taxes)
ASC 606-10-55-18 allows an entity that has a right to consideration from a customer in an amount that corresponds directly with the value to the customer of the entity’s performance completed to date (for example, a service contract in which an entity bills a fixed amount for each hour of service provided), the entity may recognize revenue in the amount to which the entity has a right to invoice.

Disaggregated Revenue

Revenues by our clients' industry vertical for the three months ended March 31, 2019 and 2018, respectively:
 
 
Three Months Ended March 31,
Vertical:
 
2019
2018
Telecom
 
65,824

66,323

E-commerce & Consumer
 
24,344

8,113

Financial & Business Services
 
13,320

15,264

Media & Cable
 
21,757

3,317

Travel & Hospitality
 
16,514

13,641

Healthcare & Education
 
10,529

2,630

Energy, Power & utility
 
2,485

3,016

All other segments
 
6,369

2,791

Total
 
$
161,142

$
115,095



12



6. NET LOSS PER SHARE

Basic net loss per common share is computed based on our weighted average number of common shares outstanding. Diluted earnings per share is computed based on our weighted average number of common shares outstanding plus the effect of dilutive stock options, non-vested restricted stock, and deferred stock units, using the treasury stock method. 

When a net loss is reported, potentially issuable common shares are excluded from the computation of diluted earnings per share as their effect would be anti-dilutive.

In connection with the Aegis Transactions, the Company maintained Startek's 2008 Equity Incentive Plan (see Note 11, "Share-based compensation and employee benefit plans" for more information). For the three months ended March 31, 2019, the following shares were not included in the computation of diluted earnings per share because we reported a net loss and the effect would have been anti-dilutive (in thousands):
 
 
Three Months Ended March 31, 2019
Three Months Ended March 31, 2018
Anti-dilutive securities:
 
 
 
Stock options
 
2,782



7. RESTRUCTURING AND OTHER MERGER RELATED COST

The table below summarizes the balance of accrued restructuring and other merger related cost, which is included in other accrued liabilities in our consolidated balance sheets, and the changes during the three months ended March 31, 2019: 
 
Employee related
Facilities related
Total
Balance as of December 31, 2018
$
760

$
2,356

$
3,116

Accruals/(reversals)
1,362

(269
)
1,093

Payments
(735
)
(614
)
(1,349
)
Balance as of March 31, 2019
$
1,387

$
1,473

$
2,860


Employee related

In 2018, in conjunction with the closing of the Aegis Transactions, we eliminated a number of positions which were considered redundant, under a company-wide restructuring plan. We recognized provision for employee related costs across a number of geographies and we expect to pay the remaining costs of $446 by the end of third quarter 2019.

In March 2019, the Company has closed one of its sites in Argentina. Upon closure, the Company eliminated a number of positions which were considered redundant and recognized provision for employee related costs and we expect to pay the remaining costs of $941 by the end of fourth quarter 2019.

Facilities related

In 2018, in conjunction with the closing of the Aegis Transactions, we terminated various leases in the United States and the Philippines. We recognized provision for the remaining costs associated with the leases. We expect to pay the remaining costs of $832 by the end of the first quarter of 2021.

Upon closure of site in Argentina, the Company recognized provision for facility related costs and we expect to pay the remaining costs of $162 by the end of the fourth quarter of 2019.

The Company has ceased operations in the United Kingdom on January 12, 2018. Upon closure, the Company recognized provision for the remaining costs associated with the lease of $1,868 as of March 31, 2018. We expect to pay the remaining costs of $479 by the end of the second quarter 2019.


13



8.  DERIVATIVE INSTRUMENTS
 
Cash flow hedges

Our locations in Canada and the Philippines primarily serve US-based clients. The revenues from these clients is billed and collected in US Dollars, but the expenses related to these revenues are paid in Canadian Dollars and Philippine Pesos. We enter into derivative contracts, in the form of forward contracts and range forward contracts (a transaction where both a call option is purchased and a put option is sold) to mitigate this foreign currency exchange risk. The contracts cover periods commensurate with expected exposure, generally three to twelve months.  We have elected to designate our derivatives as cash flow hedges in order to associate the results of the hedges with forecasted expenses.

Unrealized gains and losses are recorded in accumulated other comprehensive income (“AOCI”) and will be re-classified to
operations as the forecasted expenses are incurred, typically within one year. During the three months ended March 31, 2019
and 2018 , our cash flow hedges were highly effective and hedge ineffectiveness was not material.

The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of March 31, 2019 :
 
Local Currency Notional Amount
 
U.S. Dollar Notional Amount
Canadian Dollar
1,600

 
$
1,254

Philippine Peso
2,736,000

 
51,642

 

 
$
52,896


Derivative assets and liabilities associated with our hedging activities are measured at gross fair value as described in Note 9, "Fair Value Measurements," and are included in prepaid expense and other current assets and accrued expenses and other current liabilities in our condensed consolidated balance sheets, respectively.

Non-designated hedges

We have also entered into foreign currency range forward contracts and interest swap contract as required by our lenders. These hedges are not designated hedges under ASC 815, Derivatives and Hedging. These contracts generally do not exceed 3 years in duration.

Unrealized gains and losses and changes in fair value of these derivatives are recognized as incurred in Exchange gains (losses), net in the Consolidated Statements of Comprehensive Income (Loss). The following table presents these amounts for the three months ended March 31, 2019:
Derivatives not designated under ASC 815
For the Three Months Ended March 31, 2019
Foreign currency forward contracts
$
26

Interest rate swap
$
228


9.  FAIR VALUE MEASUREMENTS  

The fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value. The hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The levels of the fair value hierarchy are described below:
Level 1 - Quoted prices for identical instruments traded in active markets.
Level 2 - Quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market.
Level 3 - Unobservable inputs that cannot be supported by market activity and that are significant to the fair value of the asset, liability, or equity such as the use of certain pricing models, discounted cash flow models and similar techniques

14



that use significant assumptions. These unobservable inputs reflect our own estimates of assumptions that market participants would use in pricing the asset or liability.

Derivative Instruments
 
The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves. The inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy.

The following tables set forth our assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy. These balances are included in Other current assets and Other current liabilities, respectively, on our balance sheet.
  
 
As of March 31, 2019
 
Level 1
 
Level 2
 
Level 3
 
Total
Assets:
 

 
 

 
 

 
 

Foreign exchange contracts
$

 
$
1,311

 
$

 
$
1,311

Total fair value of assets measured on a recurring basis
$

 
$
1,311

 
$

 
$
1,311

 
 
 
 
 
 
 
 
Liabilities:
 

 
 

 
 

 
 

Interest rate swap
$

 
$
259

 
$

 
$
259

Foreign exchange contracts
$

 
$
292

 
$

 
$
292

Total fair value of liabilities measured on a recurring basis
$

 
$
551

 
$

 
$
551

 
As of December 31, 2018
 
Level 1
 
Level 2
 
Level 3
 
Total
Assets:
 

 
 

 
 

 
 

Foreign exchange contracts
$

 
$
1,388

 
$

 
$
1,388

Total fair value of assets measured on a recurring basis
$

 
$
1,388

 
$

 
$
1,388

 
 
 
 
 
 
 
 
Liabilities:
 

 
 

 
 

 
 

Interest rate swap
$

 
$
31

 
$

 
$
31

Foreign exchange contracts
$

 
$
276

 
$

 
$
276

Total fair value of liabilities measured on a recurring basis
$

 
$
307

 
$

 
$
307



15



10. DEBT
 
The below table presents details of the Company's debt:
 
 
March 31, 2019
 
December 31, 2018
Short term debt and current portion of long term debt
 
 
 
 
Working capital facilities
 
$
26,522

 
$
21,975

Term loan
 
12,600

 
9,800

Capital lease obligations
 
1,394

 
1,816

Total
 
$
40,516

 
$
33,591

 
 
 
 
 
Long term debt
 
 
 
 
Term loan, net of debt issuance costs
 
$
116,631

 
$
120,462

Equipment loan
 
1,551

 

Secured revolving credit facility
 
31,215

 
31,152

Capital lease obligations
 
185

 
486

Total
 
$
149,582

 
$
152,100


Working capital facilities

The Company has a number of working capital facilities in various countries in which it operates. These facilities provide for a combined borrowing capacity of approximately $33.6 million for a number of working capital products. These facilities bear interest at benchmark rate plus margins between 3.0% and 4.5% and are due on demand. These facilities are collateralized by various Company assets and have a total outstanding balance of $26.5 million as of March 31, 2019.

Term loan

On October 27, 2017, the Company entered into a Senior Term Agreement ("Term loan") to provide funding for the acquisition of ESM Holdings Limited and its subsidiaries in the amount of $140 million for a five year term. The Term loan was fully funded on November 22, 2017 and is to be repaid based on a quarterly repayment schedule beginning six months after the first utilization date.

Principal payments due on the term loan are as follows:
Years
Amount

2019
8,400

2020
16,800

2021
21,000

2022
88,200

 
$
134,400


The Term loan has a floating interest rate of USD LIBOR plus 4.5% annually for the first year and thereafter the margin will range between 3.75% and 4.5% subject to certain financial ratios.

In connection with the Term loan, the Company incurred issuance costs of $7.3 million which are net against the Term loan on the balance sheet. Unamortized debt issuance costs as of March 31, 2019 amount to $5.2 million .

Secured revolving credit facility

The Company has a secured revolving credit facility which is effective through March 2022. Under this agreement, we may borrow the lesser of the borrowing base calculation and $50 million . As long as no default has occurred and with lender consent, we may increase the maximum availability to $70 million in $5 million increments, and we may request letters of credit in an aggregate amount equal to the lesser of the borrowing base calculation (minus outstanding advances) and $5 million . The borrowing base is generally defined as 95% of our eligible accounts receivable less certain reserves.

As of March 31, 2019 , we had $31.22 million of outstanding borrowings and our remaining borrowing capacity was $8.82 million . Our borrowings bear interest at one-month LIBOR plus 1.50% to 1.75% , depending on current availability.

We have entered into factoring agreements with financial institutions to sell certain of our accounts receivable under non-recourse agreements. These transactions are accounted for as a reduction in accounts receivable because the agreements transfer effective control over and risk related to the receivables to the buyers. We do not service any factored accounts after the factoring has occurred. We utilize factoring arrangements as part of our financing for working capital. The aggregate gross amount factored under these agreements was $1.55 million for three months ended March 31, 2019.

BMO Equipment Loan

On December 27, 2018, the Company executed an agreement to secure a loan against US and Canadian assets in the amount of $1.65 million at the interest of 7.568% per annum, to be repaid over 2.5 years . The loan was funded in January 2019.

Capital lease obligations

From time to time and when management believes it to be advantageous, we may enter into other arrangements to finance the purchase or construction of capital assets.

11. SHARE-BASED COMPENSATION
 
Amazon Warrant

On January 23, 2018, Startek entered into the Amazon Transaction Agreement, pursuant to which we agreed to issue to Amazon.com NV Investment Holdings LLC, a wholly owned subsidiary of Amazon (“NV Investment”), a warrant (the “Warrant”) to acquire up to 4,000,000 shares (the “Warrant Shares”) of our common stock, par value $0.01 per share (“Common Stock”), subject to certain vesting events. We entered into the Amazon Transaction Agreement in connection with commercial arrangements between us and any of our affiliates and Amazon and/or any of its affiliates pursuant to which we and any of our affiliates provide and will continue to provide commercial services to Amazon and/or any of its affiliates. The vesting of the Warrant shares, described below, is linked to payments made by Amazon or its affiliates (directly or indirectly through third parties) pursuant to the commercial arrangements.

The first tranche of 425,532 Warrant Shares vested upon the execution of the Amazon Transaction Agreement. The remainder of the Warrant Shares will vest in various tranches based on Amazon’s payment of up to $600 million to us or any of our affiliates in connection with the receipt by Amazon or any of its affiliates of commercial services from us or any of our affiliates. The exercise price for all Warrant Shares will be $9.96 per share. The Warrant Shares are exercisable through January 23, 2026. As of March 31, 2019 , no additional Warrant Shares have vested.

The Warrant provides for net share settlement that, if elected by the holders, will reduce the number of shares issued upon exercise to reflect net settlement of the exercise price. The Warrant provides for certain adjustments that may be made to the exercise price and the number of shares of common stock issuable upon exercise due to customary anti-dilution provisions based on future events. Vested Warrant Shares are classified as equity instruments.

Because the Warrant contains performance criteria (i.e. aggregate purchase levels) which Amazon and/or any of its affiliates must achieve for the Warrant Shares to vest, as detailed above, the final measurement date for each tranche of the Warrant Shares is the date on which performance is completed. Prior to the final measurement date, when achievement of the performance criteria has been deemed probable, a reduction in revenue equal to the percentage of completion to date will be recognized. The fair value of the Warrant Shares will be adjusted at each reporting period until they are earned.

16




Share-based compensation

Our share-based compensation arrangements include grants of stock options, restricted stock units and deferred stock units under the StarTek, Inc. 2008 Equity Incentive Plan and our Employee Stock Purchase Plan. The compensation expense that has been charged against income for the three months ended March 31, 2019 was $425 , and is included in selling, general and administrative expense. As of March 31, 2019, there was $1,730 of total unrecognized compensation expense related to nonvested stock options, which is expected to be recognized over a weighted-average period of 2.29 years.

12.  ACCUMULATED OTHER COMPREHENSIVE LOSS
 
Accumulated other comprehensive loss consisted of the following items:
 
 Foreign Currency Translation Adjustment
 
 Derivatives Accounted for as Cash Flow Hedges
 
Defined Benefit Plan
 
Equity attributable to Startek shareholders
 
Non-controlling interests
 
Total
 Balance at December 31, 2018
$
(3,989
)
 
$
(15
)
 
$
(1,543
)
 
$
(5,547
)
 
$
(1,243
)
 
$
(6,790
)
 Foreign currency translation
567

 

 

 
567

 

 
567

 Unrealized losses

 
(65
)
 

 
(65
)
 

 
(65
)
Pension remeasurement

 

 
90

 
90

 
86

 
176

 Balance at March 31, 2019
$
(3,422
)
 
$
(80
)
 
$
(1,453
)
 
$
(4,955
)
 
$
(1,157
)
 
$
(6,112
)

13.  SEGMENT AND GEOGRAPHICAL INFORMATION
 
The Company provides business process outsourcing services (“BPO”) to clients in a variety of industries and geographical locations. Our approach is focused on providing our clients with the best possible combination of services and delivery locations to meet our clients' needs in the best and most efficient manner. Our Chief Executive Officer, who has been identified as the Chief Operating Decision Maker ("CODM"), reviews financial information mainly on a consolidated basis.

Based on our evaluation of the facts and circumstances, the Company has concluded that it has a single operating and reportable segment (BPO), and two reporting units (Aegis and Startek).

The Group prepares its geographical information in conformity with the accounting policies adopted for preparing and presenting the consolidated financial statements of the Group as a whole.

Revenues by geography, based on the location of the Company's delivery centers, is presented below:
 
For the Three Months Ended March 31,
 
2019
 
2018
Revenue:
 
 
 
India
27,346

 
32,934

Middle East
31,118

 
32,248

Malaysia
17,079

 
14,490

Argentina
11,111

 
16,344

United States
29,744

 

Australia
7,356

 
9,809

Philippines
12,809

 

Rest of World
24,579

 
9,270

Total
$
161,142

 
$
115,095


17




Property, plant and equipment, net by geography based on the location of the assets is presented below:
 
As on March 31, 2019
 
As on December 31, 2018
Property, plant and equipment, net:
 
 
 
India
12,442

 
13,287

Middle East
5,983

 
6,507

Malaysia
5,093

 
5,058

Argentina
1,277

 
1,341

United States
5,341

 
5,349

Australia
311

 
345

Philippines
2,376

 
2,835

Rest of World
8,815

 
7,520

Total
$
41,638

 
$
42,242


14.  LEASES
 
We have operating and finance leases for service centers, corporate offices and certain equipment. Our leases have remaining lease terms of 1 year to 10 years , some of which include options to extend the leases for up to 3 - 5 years , and some of which include
options to terminate the leases within 1 year .

The components of lease expense were as follows:
 
Three months ended March 31, 2019
 
 
Operating lease cost
$
7,540

 
 
Finance lease cost:
 
Amortization of right-of-use assets
484

Interest on lease liabilities
28

Total finance lease cost
$
512


Supplemental cash flow information related to leases was as follows:
 
Three months ended March 31, 2019
 
 
Cash paid for amounts included in the measurement of lease liabilities:
 
Operating cash flows from operating leases
7,563

Operating cash flow from finance leases
28

Financing cash flows from finance leases
653

 
 
Right-of-use assets obtained in exchange for lease obligations:
 
Operating leases
76,983

Finance lease



18



Supplemental balance sheet information related to leases was as follows:
 
As of March 31, 2019
Operating Leases
 
Operating lease right-of-use assets
$
76,983

Other current liabilities
23,204

Operating lease liabilities
55,016

Total operating lease liabilities
$
78,220

 
 
Finance Leases
 
Property and equipment, at cost
10,899

Accumulated depreciation
(8,679
)
Property and equipment, at net
$
2,220

Other current liabilities
1,394

Other long-term liabilities
184

Total finance lease liabilities
$
1,578

 
As of March 31, 2019
Weighted average remaining lease term
 
Operating leases
5 years

Finance leases
1 year

 
 
Weighted average discount rate
 
Operating leases
7.48
%
Finance leases
4.38
%

Maturities of lease liabilities were as follows:
 
Operating leases
Finance leases
Year ending December, 31
 
 
Remaining of 2019
$
28,054

$
1,295

2020
20,525

312

2021
13,316

14

2022
10,132


2023
6,636


Thereafter
13,202


Total lease payments
$
91,865

$
1,621

Less imputed interest
(13,645
)
(43
)
Total
$
78,220

$
1,578


15.  SUBSEQUENT EVENT
 
The Company evaluated subsequent events through May 07, 2019, the date of these financial statements were issued. There were no material subsequent events that required recognition or additional disclosure in these financial statements.


19



ITEM 2.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
 
The following discussion and analysis should be read in conjunction with our unaudited condensed consolidated financial statements and the related notes included elsewhere in this report. All dollar amounts are presented in thousands other than per share data.

BUSINESS DESCRIPTION AND OVERVIEW
 
Startek is a global business process outsourcing company that provides omnichannel customer interactions, technology and back-office support solutions for some of the world’s most iconic brands in a variety of markets vertical. Operating under the Startek and Aegis brands, we help these large global companies connect emotionally with their customers, solve issues, and improve net promoter scores and other customer-facing performance metrics. Through consulting and analytics services, technology-led innovation, and engagement solutions powered by the science of dialogue, we deliver personalized experiences at the point of conversation between our clients and their customers across every interaction channel and phase of the customer journey.

Startek has proven results for the multiple services we provide, including sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. We manage programs using a variety of multi-channel customer interactions, including voice, chat, email, social media and back-office support. Startek has facilities in India, United States, Malaysia, Philippines, Australia, South Africa, Canada, Honduras, Jamaica, Kingdom of Saudi Arabia, Argentina, Peru and Sri Lanka.

We operate in a single operating segment providing business outsourcing solutions in the customer experience management space.

SIGNIFICANT DEVELOPMENTS
 
None

RESULTS OF OPERATIONS — THREE MONTHS ENDED MARCH 31, 2019 AND 2018

Pursuant to the completion of the Aegis acquisition on July 20, 2018, the Aegis Stockholder became the holder of 20,766,667 shares of Common Stock, representing approximately 55% of the outstanding Common Stock. For accounting purposes, the Aegis acquisition is treated as a reverse acquisition and Aegis is considered the accounting acquirer. Accordingly, Aegis’ historical financial statements replace the Company’s historical financial statements following the completion of the Aegis Transactions, and the results of operations of both companies will be included in the Company’s financial statements for all periods following the completion of the Aegis Transactions. The historical financial information presented for the periods and dates prior to July 20, 2018 is that of Aegis, and for periods subsequent to July 20, 2018 is that of the combined company.

As a result, the financials discussed below are not strictly comparable as the financials for the three-month period ended March 31, 2018 represent legacy Aegis operations and the three-month period ended March 31, 2019 represents the combined operations of Aegis and Startek.

Revenue

Our revenues for the quarter ended March 31, 2019 increased by 40.0% to $161,142 as compared to $115,095 for the three-month period ended March 31, 2018. The increase in revenues is largely due to the consolidation of Startek with Aegis.

The three-month period ended March 31, 2018 includes only Aegis while the current three-month period ended March 31, 2019 includes both Startek and Aegis. In order to promote a better understanding of the overall results of the combined business, we are providing below pro forma revenues for the three-month period ended March 31, 2018 combining the revenues for Aegis and Startek. The financial information presented below is presented for illustrative purposes only and does not purport to represent what the results of operations of operations would actually have been had the combination of Aegis and Startek occurred on January 1, 2018, or to project the combined results of operations for any future periods.


20



 
For Three Months Ended March 31, 2019
Pro Forma For Three Months Ended
March 31, 2018
Revenues
$
161,142

$
184,209

Warrant Contra Revenue

(2,500
)
Net Revenue
161,142

181,709


Our net revenues for the three-month period ended March 31, 2019 was $161,142 compared to $181,709 for the three-month period ended March 31, 2018 on a pro forma basis. The breakdown of our revenues from various industry verticals for three-month period ended March 31, 2019 and three-month period ended March 31, 2018 on a pro forma basis is as follows:
 
For Three Months Ended
March 31, 2019
Pro Forma For Three Months Ended March 31, 2018
Verticals:
 
 
Telecom
$
65,824

$
96,862

E-commerce & Consumer
24,344

16,370

Financial & Business Services
13,320

17,078

Media & Cable
21,757

17,630

Travel & Hospitality
16,514

14,015

Healthcare & Education
10,529

8,489

Energy, Power & utility
2,485

3,225

All other segments
6,369

8,041

Total
$
161,142

$
181,709


Excluding Warrant Contra Revenue, the $23,067 decrease in revenue was driven by lower telecom revenues in the Americas, India and other countries as well as due to foreign exchange impact mainly in Argentina and India.

We continued to experience lower volumes from our clients in the telecommunications industry, especially in certain Asian geographies including India. There has been an increasingly competitive environment in India where telecom companies are increasing their focus on improving profitability and reducing customer care expenditures. We continue to focus on providing value added services to these telecoms and shifting our business mix towards the premium market rather than the mass market.

We have been growing steadily in the e-commerce and consumer industry with our existing customers continue to increase their business with us. We continue to grow new business lines from our large clients in the media and cable industry vertical.

Our revenue growth in the current three-month period ended March 31, 2019 as compared to the three-month period ended March 31, 2018 was also impacted negatively by fluctuations in foreign exchange particularly that of Argentine peso and Indian rupee relative to the US dollar.

Cost of services

Overall, Cost of services as a percentage of revenue increased to 83.1% for the three-month period ended March 31, 2019 as compared to 81.6% for the three-month period ended March 31, 2018. Employee wages and benefit expense, rent expense and depreciation and amortization are the most significant costs for the Company, representing 75.3%, 5.8% and 4.1% of total Cost of services, respectively. The breakdown of Cost of services is listed in the table below:


21



 
Three Months Ended March 31,
As percentage of Revenue
 
2019
2018
2019
2018
Wages and benefits
$
100,865

$
71,230

62.6
%
61.9
%
Rent expense
7,798

4,399

4.8
%
3.8
%
Depreciation and amortization
5,430

5,521

3.4
%
4.8
%
Other
19,835

12,788

12.3
%
11.1
%
Total
$
133,928

$
93,938

83.1
%
81.6
%

Wages and benefits : Our business heavily relies on our employees to provide professional services to our clients. Thus, our most significant costs are payments made to agents, supervisors, and trainers who are directly involved in delivering services to the clients.

For the three-month period ended March 31, 2019, wages and benefits as a percentage of revenues increased to 62.6%, compared to 61.9% for the quarter ended March 31, 2018. While we saw an increase in minimum wages across several geographies, this was partly offset by our strategy to diversify outside of the telecommunications vertical into other industry verticals.

Rent expense: Rent expense as a percentage of revenue increased to 4.8% for the three-month period ended March 31, 2019, compared to 3.8% for three-month period ended March 31, 2018. The increase was largely due to the combination of Startek with Aegis since the rent cost as a percentage of sales is higher for the legacy Startek business taking the consolidated rent costs as a percentage of sales higher. The increase is also attributable to lower revenues in the current period as compared to the previous period for the legacy Aegis business.

Depreciation and amortization: Depreciation and amortization expense as a percentage of revenue for the three-month period ended March 31, 2019 decreased to 3.4% as compared 4.8% for the three-month period ended March 31, 2018. The decrease was primarily driven by higher amortization of intangibles during the three-month period ended March 31, 2018.

Other expense includes technology, utility, travel and outsourcing costs. As a percentage of revenue, these costs increased from 11.1% to 12.3%. The increase was largely due to the combination of Startek with Aegis since these costs as a percentage of sales is higher for the legacy Startek business.

In aggregate, gross profit as a percentage of revenue for the three-month period ended March 31, 2019 decreased to 16.9% as compared to 18.4% for the three-month period ended March 31, 2018.

Selling, general and administrative expenses

Selling, general and administrative expenses (SG&A) as a percentage of revenue increased from 12.5% in the three-month period ended March 31, 2018 to 14.9% in the three-month period ended March 31, 2019. The increase is largely driven by the Aegis Transaction and the related costs of employees in the United States, which, as a percentage of sales for legacy Startek, is higher relative to legacy Aegis. As part of the Company-wide restructuring exercise, we have taken steps to rationalize costs.

Restructuring and other merger related costs
    
Restructuring and other merger related costs totaled $1,093 for the three-month period ended March 31, 2019. This primarily relates to the restructuring of our Latin America operations where we closed one delivery center. The cost of $6,257 for the three-month period ended March 31, 2018 relates primarily to the acquisition of Aegis by Capital Square Partners.

Interest expense, net

Interest and other cost totaled $4,465 for the three-month period ended March 31, 2019, compared to $4,129 for the three-month period ended March 31, 2018. The interest expense is on our term debt and revolving line of credit facilities.

Income tax expense
Income tax expense for the three-month period ended March 31, 2019 was $385, compared to $332 for the three-month period ended March 31, 2018.

22



LIQUIDITY AND CAPITAL RESOURCES

Our primary sources of liquidity are cash flows generated by operating activities, our working capital facilities, and term debt.  We have historically utilized these resources to finance our operations and make capital expenditures associated with capacity expansion, upgrades of information technologies and service offerings, and business acquisitions. Due to the timing of our collections of receivables due from our major customers, we have historically needed to draw on our working capital facilities periodically for ongoing working capital needs.

Cash and cash equivalents and restricted cash

Cash and cash equivalents and restricted cash held by the Company and all its foreign subsidiaries was $25,688 and $22,919 as at March 31, 2019 and December 31, 2018, respectively. Under current tax laws and regulations, if cash and cash equivalents held outside the United States are distributed to the United States in the form of dividends or otherwise, we may be subject to additional U.S. income taxes and foreign withholding taxes.
Cash flows from operating activities

For the three-month period ended March 31, 2019 and 2018 we reported net cash flows generated from operating activities of $(377) and $3,758 respectively. The decrease was driven primarily by a decrease in cash flows related to net changes in operating assets and liabilities.
Cash flows used in investing activities

For the three-month period ended March 31, 2019 and 2018 we reported net cash used in investing activities of $3,495 and $2,897 respectively. Net cash used in investing activities during the three-month period ended 2019 primarily consisted of capital expenditures.
Cash flows generated from financing activities

For the three-month period ended March 31, 2019 and 2018 we reported net cash flows generated from financing activities of $5,217 and $488 respectively. During the three-month period ended March 31, 2019 our net borrowings increased by $4,702 across our various borrowing arrangements.

Debt

For more information, refer to Note 10, "Debt," to our unaudited condensed consolidated financial statements included in Item 1, "Financial Statements."


23



CONTRACTUAL OBLIGATIONS
There were no material changes in our contractual obligations during the three months ended March 31, 2019 .

OFF-BALANCE SHEET ARRANGEMENTS

We have no material off-balance sheet transactions, unconditional purchase obligations or similar instruments, and we are not a guarantor of any other entities’ debt or other financial obligations.

VARIABILITY OF OPERATING RESULTS
 
We have experienced and expect to continue to experience some quarterly variations in revenue and operating results due to a variety of factors, many of which are outside our control, including: (i) timing and amount of costs incurred to expand capacity in order to provide for volume growth from existing and future clients; (ii) changes in the volume of services provided to clients; (iii) expiration or termination of client projects or contracts; (iv) timing of existing and future client product launches or service offerings; (v) seasonal nature of certain clients’ businesses; and (vi) variability in demand for our services by our clients depending on demand for their products or services, and/or depending on our performance.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES
 
In preparing our consolidated financial statements in conformity with GAAP, management must undertake decisions that impact the reported amounts and related disclosures. Such decisions include the selection of the appropriate accounting principles to be applied and assumptions upon which accounting estimates are based. Management applies its best judgment based on its understanding and analysis of the relevant circumstances to reach these decisions. By their nature, these judgments are subject to an inherent degree of uncertainty. Accordingly, actual results may vary significantly from the estimates we have applied.

Please refer to Note 1 of the Notes to the Consolidated Financial Statements in our Form 10-KT for the year ended December 31, 2018 for a complete description of our critical accounting policies and estimates.


ITEM 3.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
 
As Startek has now qualified for Smaller Reporting Company status, this disclosure is not required.


ITEM 4. CONTROLS AND PROCEDURES

Evaluation of disclosure controls and procedures. As of March 31, 2019 , we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act). Based on such evaluation, our Chief Executive Officer and Chief Financial Officer concluded that, as of  March 31, 2019 , our disclosure controls and procedures were effective and were designed to ensure that all information required to be disclosed by us in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC, and accumulated and communicated to our management, including our principal executive officer and principal financial officer, to allow timely decisions regarding required disclosure.

Changes in internal controls over financial reporting. On July 20, 2018, we completed Aegis transaction. In connection with this, our internal controls over financial reporting are being integrated to incorporate the internal controls over financial reporting framework of Aegis. Such integration has resulted in changes in our financial reporting (as described in Rule 13a - 15(f) under the Exchange Act) that have materially affected our internal controls over financial reporting specifically in relation to accounting period end closure process and consolidation process. As a result of the remediation plan to address the material weakness raised by Plante Moran, PLCC in relation to SEC Financial Reporting process, accounting for significant and unusual transactions and the consolidation process,  there are changes in our internal controls over financial reporting.

Other than the remediation plan to mitigate the material weaknesses identified by Plante Moran, PLLC, additions and modifications to policies and controls over implementation of new lease standard, there has been no change in our internal controls over financial reporting (as described in Rule 13a - 15(f) under the Exchange Act) during the quarter ended March 31, 2019 that has materially affected or is reasonably likely to have material affect our internal controls.


24




PART II - OTHER INFORMATION

ITEM 1. LEGAL PROCEEDING

None.

ITEM 1A.  RISK FACTORS

None.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

None.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4. MINE SAFETY DISCLOURE

Not applicable.

ITEM 5. OTHER INFORMATION

Submission of Matters to a Vote of Security Holders.

On May 8, 2019, we held our 2019 Annual Meeting of Stockholders. At the Annual Meeting, the stockholders elected eight nominees to serve on the Board of Directors, ratified the appointment of BDO India LLP as our independent registered public accounting firm for 2019, approved by non-binding vote the compensation of our named executive officers, approved the amendment of our 2008 Equity Incentive Plan, and approved the amendment of our Employee Stock Purchase Plan. The final voting results for each of these matters are set forth below:

1.
Election of Directors

Name
Number of Shares Voted For
Number of Shares Voted Against
Abstain
Aparup Sengupta
27,285,082
2,156,425
1,547
Sanjay Chakrabarty
27,306,748
2,134,766
1,540
Mukesh Sharda
27,285,082
2,156,425
1,547
Bharat Rao
27,909,237
1,532,270
1,547
Lance Rosenzweig
27,917,405
1,524,448
1,201
Albert Aboody
29,316,010
125,497
1,547
Julie Schoenfeld
29,313,302
128,544
1,208
Jerry Schafer
29,317,656
124,197
1,201

There were 5,359,087 broker non-votes on the proposal for election of directors.

2.
Ratification of Appointment Independent Registered Public Accounting Firm

Number of Shares Voted For
Number of Shares Voted Against
Abstain
34,773,350
25,868
2,923

25




There were no broker non-votes on this matter.

3.
Approval by Non-binding Vote, the Compensation of our Named Executive Officers

Number of Shares Voted For
Number of Shares Voted Against
Abstain
29,356,204
45,285
41,565

There were 5,359,087 broker non-votes on this matter.

4.
Approval of the Amendment of our 2008 Equity Incentive Plan

Number of Shares Voted For
Number of Shares Voted Against
Abstain
29,290,434
104,527
48,093

There were 5,359,087 broker non-votes on this matter.

5.
Approval of the Amendment of our Employee Stock Purchase Plan

Number of Shares Voted For
Number of Shares Voted Against
Abstain
29,371,691
23,157
48,206

There were 5,359,087 broker non-votes on this matter.

ITEM 6.  EXHIBITS  

INDEX OF EXHIBITS
Exhibit
 
 
 
Incorporated Herein by Reference
No.
 
Exhibit Description
 
Form
 
Exhibit
 
Filing Date
31.1*
 
 
 
 
 
 
 
31.2*
 
 
 
 
 
 
 
32.1*
 
 
 
 
 
 
 
101*
 
The following materials are formatted in Extensible Business Reporting Language (XBRL): (i) Consolidated Statements of Operations and Comprehensive Income (Loss) for the Three Months Ended March 31, 2019 and 2018 (Unaudited), (ii) Consolidated Balance Sheets as of March 31, 2019 (Unaudited) and March 31, 2018, (iii) Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2019 and 2018 (Unaudited) and (iv) Notes to Consolidated Financial Statements
 
 
 
 
 
 
*
 
Filed with this Form 10-Q.


26



SIGNATURES
 
Pursuant to the requirements of Securities Exchange Act of 1934, the registrant has duly caused this Form 10-Q to be signed on its behalf by the undersigned thereunto duly authorized.
 
STARTEK, INC.
 
 
 
 
 
 
 
By:
/s/ Lance Rosenzweig
Date: May 9, 2019
 
Lance Rosenzweig
 
 
President and Global CEO
 
 
(principal executive officer)
 
 
 
 
 
 
 
By:
/s/ Ramesh Kamath
Date: May 9, 2019
 
Ramesh Kamath
 
 
Chief Financial Officer
 
 
(principal financial and accounting officer)
 
   




27
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