2025 marks the seventh year in a row Schwab
Bank has ranked #1 in customer satisfaction among checking
providers
For the seventh year in a row, Charles Schwab Bank has received
the highest ranking in customer satisfaction among checking
providers in the J.D. Power 2025 U.S. Direct Banking Satisfaction
Study. For the first time, Charles Schwab Bank also ranked #1 in
customer satisfaction among direct bank savings account
providers.
Charles Schwab Bank scored highest in the following dimensions
of customer satisfaction within the checking segment:
- Level of trust with bank keeping my checking account safe and
secure
- Customer service for my checking account
- Ease of moving money in and out of my checking account
- Managing my checking account through the website
- Managing my checking account through the mobile app
“We are delighted that clients enrolled in both our Investor
Checking™ or Investor Savings™ accounts are incredibly satisfied
with their experiences. Earning the top ranking across both
segments demonstrates the value Charles Schwab Bank delivers in
meeting the banking needs of our clients, as a seamlessly
integrated part of their overall investing and wealth management
experience with Schwab,” said Paul Woolway, Managing Director and
Chief Executive Officer at Charles Schwab Bank, SSB.
“At the same time, earning this recognition seven years running
among checking providers is a direct testament to the dedication
and hard work of our banking teams that strongly shows Schwab’s
‘Through Clients’ Eyes’ strategy and our unwavering commitment to
delivering an outstanding client experience to those we serve.”
Charles Schwab Bank scored highest in the following dimensions
of customer satisfaction within the savings account segment:
- Level of trust with bank keeping my savings account safe and
secure
- Customer service for my savings account
- Ease of moving money in and out of my savings account
As part of Schwab’s comprehensive approach to wealth management,
Charles Schwab Bank offers clients a range of banking services that
complement Schwab’s investment and wealth management capabilities,
including:
- Schwab Bank Investor Checking™ Account linked to a Schwab
brokerage account1
- Schwab Bank Investor Savings™ Account
- Home lending (provided by Rocket Mortgage®, Schwab Bank’s home
loan provider)
- Schwab Bank Pledged Asset Line®
The U.S. Direct Banking Satisfaction Study, now in its ninth
year, measures overall satisfaction with direct bank and neobank
checking and/or savings/money market products. The study defines
direct banks as online/branchless institutions with federal banking
charters with the Federal Reserve Board, the Office of the
Comptroller of the Currency (OCC) or the Federal Deposit Insurance
Corporation (FDIC) as their primary regulator. It is based on
responses from 9,391 direct bank customers and was fielded from
December 2024 through March 2025.
The official J.D. Power 2025 U.S. Direct Banking Satisfaction
Study press release can be viewed here.
About Charles Schwab
At Charles Schwab, we believe in the power of investing to help
individuals create a better tomorrow. We have a history of
challenging the status quo in our industry, innovating in ways that
benefit investors and the advisors and employers who serve them,
and championing our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com. Follow us
on Twitter, Facebook, YouTube, and LinkedIn.
Investment and Insurance Products: Not
a Deposit | Not FDIC Insured | Not Insured By Any Federal
Government Agency | No Bank Guarantee | May Lose Value
Disclosures
1 The Schwab Bank Investor Checking® account is available only
as a linked account with a Schwab One® brokerage account. The
Schwab One brokerage account has no minimum balance requirements,
no minimum balance charges, no minimum trade requirements, and
there is no requirement to fund this account, when opened with a
linked Investor Checking account.
Charles Schwab received the highest score in the checking
segment of the J.D. Power 2019–2025 U.S. Direct Banking
Satisfaction Studies, which measures overall satisfaction with
direct branchless banks. Visit jdpower.com/awards for more details.
The J.D. Power 2025 U.S. Direct Banking Satisfaction Study is
independently conducted, and the participating firms do not pay to
participate.
Charles Schwab received the highest score in the savings segment
of the J.D. Power 2025 U.S. Direct Banking Satisfaction Study,
which measures overall satisfaction with direct branchless banks.
Visit jdpower.com/awards for more details. The J.D. Power 2025 U.S.
Direct Banking Satisfaction Study is independently conducted, and
the participating firms do not pay to participate.
The Pledged Asset Line is an uncommitted demand line of credit
provided by either Charles Schwab Bank, SSB, or Charles Schwab
Premier Bank, SSB. Entering into a Pledged Asset Line and pledging
securities as collateral involves a high degree of risk. As a
non-purpose line of credit, proceeds may not be used to purchase
securities, pay down margin loans, or be deposited into any
brokerage account. See Schwab.com/PAL for more details. Before you
decide to apply for a Pledged Asset Line, make sure you understand
the risks. A Pledged Asset Line requires a brokerage account at
Charles Schwab & Co., Inc.
Nothing herein is or should be interpreted as an obligation to
lend. Loans are subject to credit and collateral approval. Other
conditions and restrictions may apply.
Charles Schwab Bank, SSB (“Charles Schwab Bank”, “Schwab Bank”)
and Charles Schwab & Co., Inc. (“Schwab”) are separate but
affiliated companies and subsidiaries of The Charles Schwab
Corporation. Brokerage products, including the Pledged Account, are
offered by Charles Schwab & Co., Inc. (Member SIPC). Charles
Schwab & Co., Inc. does not solicit, offer, endorse, negotiate,
or originate any mortgage loan products and is neither a licensed
mortgage broker nor a licensed mortgage lender. Home lending is
offered and provided by Quicken Loans, LLC., Equal Housing Lender.
NMLS# 3030. Quicken Loans LLC. is not affiliated with The Charles
Schwab Corporation, Charles Schwab & Co., Inc. or Charles
Schwab Bank, SSB. Deposit and other lending products, including the
Pledged Asset Line, are offered by Charles Schwab Bank, SSB, Member
FDIC and an Equal Housing Lender.
Wealth Management refers to a number of different products and
services offered through various subsidiaries of The Charles Schwab
Corporation.
Through its operating subsidiaries, The Charles Schwab
Corporation (NYSE: SCHW) provides a full range of securities
brokerage, banking, money management and financial advisory
services to individual investors and independent investment
advisors. Its broker-dealer subsidiary, Charles Schwab & Co.,
Inc. (member SIPC, www.sipc.org), and affiliates offer a complete
range of investment services and products including an extensive
selection of mutual funds; financial planning and investment
advice; retirement plan and equity compensation plan services;
compliance and trade monitoring solutions; referrals to independent
fee-based investment advisors; and custodial, operational and
trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles
Schwab Bank, SSB (member FDIC and an Equal Housing Lender),
provides banking and lending services and products. Charles Schwab
Bank, SSB is not acting or registered as a securities broker-dealer
or investment advisor. More information is available at
www.schwab.com and www.aboutschwab.com. (0525-X5A7)
© 2025 Charles Schwab Bank, SSB.
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version on businesswire.com: https://www.businesswire.com/news/home/20250529955088/en/
Aven Wright Charles Schwab 682-252-9821
aven.wright@schwab.com
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