Schwab Retirement Plan Services Ranks #1 in J.D. Power 2021 U.S. Retirement Plan Digital Satisfaction Study
September 30 2021 - 9:00AM
Business Wire
Schwab Retirement Plan Services, Inc. has earned the highest
ranking in overall satisfaction in the J.D. Power 2021 U.S.
Retirement Plan Digital Satisfaction Study. Charles Schwab also
ranked highest in the large plan segment in the J.D. Power 2020
(tie) and 2019 U.S. Retirement Plan Participant Satisfaction
Studies and the 2018 U.S. Group Retirement Satisfaction Study.
“Earning a top ranking in each of the past four years
demonstrates the value of our ‘through clients’ eyes’ strategy and
our strong commitment to serving employers and their employees,”
said Brian Bender, head of Schwab Retirement Plan Services. “This
year’s ranking is especially meaningful knowing so many individuals
have been working remotely during the past 18 months and relying
heavily on digital channels to engage with us. It’s gratifying to
see that our ongoing investment in digital solutions is effectively
supporting the plan participants we serve.”
With an overall satisfaction score of 725, Schwab Retirement
Plan Services had the highest score among 17 providers in the
study, scored 22 points higher than the second ranked provider and
scored 50 points above the industry average.
In addition to the highest overall satisfaction score, Schwab
Retirement Plan Services also had the highest score in each of the
study factors contributing to overall satisfaction, including:
- Navigation
- Visual Appeal
- Speed
- Information/Content (including Account Overview, Logging In,
Account Management and Reviewing Investment Performance)
About Charles Schwab
At Charles Schwab, we believe in the power of investing to help
individuals create a better tomorrow. We have a history of
challenging the status quo in our industry, innovating in ways that
benefit investors and the advisors and employers who serve them,
and championing our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com. Follow us
on Twitter, Facebook, YouTube, and LinkedIn.
Disclosures
Outcomes are not guaranteed.
Schwab Retirement Plan Services, Inc. received the highest
numerical score in the J.D. Power 2021 U.S. Retirement Plan Digital
Satisfaction Study. Charles Schwab also received the highest
numerical score in the Large Plan segment in the J.D. Power 2020
(tie) and 2019 U.S. Retirement Plan Participant Satisfaction
Studies and the 2018 U.S. Group Retirement Satisfaction Study of
participants’ satisfaction with their retirement plan provider.
Your experiences may vary. Visit jdpower.com/awards. “Charles
Schwab” refers to Charles Schwab & Co., Inc. for purposes of
the 2018, 2019, and 2020 awards.
The Charles Schwab Corporation provides services to retirement
and other benefit plans and participants through its separate but
affiliated companies and subsidiaries: Charles Schwab Bank, SSB;
Charles Schwab Trust Bank; Charles Schwab & Co., Inc.; and
Schwab Retirement Plan Services, Inc. Trust, custody, and deposit
products and services are available through Charles Schwab Bank,
SSB and Charles Schwab Trust Bank, Members of FDIC. Schwab
Retirement Plan Services, Inc. is not a fiduciary to retirement
plans or participants and only provides recordkeeping and related
services.
Through its operating subsidiaries, The Charles Schwab
Corporation (NYSE: SCHW) provides a full range of securities
brokerage, banking, money management and financial advisory
services to individual investors and independent investment
advisors. Its broker-dealer subsidiary, Charles Schwab & Co.,
Inc. (member SIPC, www.sipc.org), and affiliates offer a complete
range of investment services and products including an extensive
selection of mutual funds; financial planning and investment
advice; retirement plan and equity compensation plan services;
compliance and trade monitoring solutions; referrals to independent
fee-based investment advisors; and custodial, operational and
trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles
Schwab Bank, SSB (member FDIC and an Equal Housing Lender),
provides banking and lending services and products. More
information is available at www.schwab.com and
www.aboutschwab.com.
Brokerage Products: Not FDIC Insured · No Bank
Guarantee · May Lose Value
©2021 Schwab Retirement Plan Services, Inc. All rights
reserved.
(0921-109H)
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Mike Peterson Charles Schwab 330-908-4334
mike.peterson@schwab.com
Cary Taylor The Neibart Group 718-801-8206
schwabrps@neibartgroup.com
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