Mobile app firsts: Pay bills with a photo
and debit card lock with a touch
TORONTO, April 12, 2019 /CNW/ - RBC is the first Canadian
bank to introduce two new value-added features through the RBC
Mobile app, making the everyday banking experience even better for
clients. RBC customers can now add a new bill payee by taking a
photo of their bill as well as lock and unlock their debit card
right from their mobile phone.
"We're doing more to deliver on our promise to innovate where it
matters most and use technology that helps our clients in their
everyday lives," said Peter Tilton,
Senior Vice President of Digital, RBC. "Mobile is now our primary
digital channel and that's in large part because we understand
common pain points and work hard to create simple and convenient
solutions to improve the banking experience, and make life's to-do
list a bit easier to manage."
Scan and Add Your Bill More Easily
RBC personal and
business clients can now easily add a new bill payee by taking a
photo of their bill or uploading their e-bill. Leveraging RBC's
artificial intelligence (AI) algorithms, this new feature uses the
device's camera to scan and interpret the salient features of a
bill required to add a payee and complete the transaction
successfully. This reduces the amount of time needed to set-up the
initial payment and enhances the client experience.
Lock Your Debit Card Anytime
RBC clients no longer
need to worry about misuse, or the hassle of replacing a lost debit
card. Clients can now lock and unlock their debit cards in real
time with a simple touch. While the debit card is locked, purchases
and ATM transactions will be blocked while pre-authorized
transactions and mobile wallet transactions are not interrupted.
This feature is available for personal banking clients and builds
on the success of credit card lock. Since its release last summer,
hundreds of thousands of RBC clients have relied on credit card
locks to give them piece of mind and control over their cards.
"As we continue to evolve our products and services, we are
committed to getting to the heart of our clients' needs and
delivering solutions that are right for them." said Sean Amato-Gauci, Executive Vice-President,
Cards, Payments and Banking, RBC. "We focus on exceptional,
convenient and secure experiences like the innovations we are
announcing today."
The RBC Mobile app is available on iOS and Android.
About RBC
Royal Bank of Canada is a global financial institution with
a purpose-driven, principles-led approach to delivering leading
performance. Our success comes from the 84,000+ employees who bring
our vision, values and strategy to life so we can help our clients
thrive and communities prosper. As Canada's biggest bank, and one of the largest
in the world based on market capitalization, we have a diversified
business model with a focus on innovation and providing exceptional
experiences to our 16 million clients in Canada, the U.S. and 33 other countries. Learn
more at rbc.com.
We are proud to support a broad range of community initiatives
through donations, community investments and employee volunteer
activities. See how at rbc.com/community-sustainability.
SOURCE RBC Royal Bank