Mindbody Adopts RingCentral’s Modern Cloud Communications Solution to Keep Its Distributed Workforce Connected
September 16 2020 - 8:00AM
Business Wire
RingCentral, Inc. (NYSE: RNG), a leading provider of global
enterprise cloud communications, collaboration, and contact center
solutions, today announced that Mindbody, the leading technology
platform for the wellness industry, has adopted RingCentral’s
unified cloud communications platform to keep its distributed,
global workforce connected from anywhere on any device, across the
United States, United Kingdom, and Australia.
Founded in 2001 and headquartered in San Luis Obispo, CA with
locations across the globe, Mindbody enables businesses and
entrepreneurs in the wellness industry to run, market, and grow
their businesses by enabling consumers to engage with wellness
providers in their communities. With a mobile and distributed
workforce located all over the world, Mindbody had to deploy
disparate on-premise systems across the globe to support their
employees. This solution experienced frequent outages, was costly,
and difficult to manage. This negatively impacted the customer
experience and its business did not meet the needs of its
employees.
To modernize its communications infrastructure and enhance the
customer experience, Mindbody deployed RingCentral’s cloud-based
communications solution across all locations globally. With
RingCentral, Mindbody has increased the quality of customer and
employee engagement. Additionally, Mindbody has simplified
management of its phone system under a single, unified solution
from one centralized location, leading to reduced costs and a more
streamlined approach.
“Our legacy phone system was impacting our ability to adequately
serve our customers and ultimately, our bottom line,” said Henry
Chang, senior manager of IT procurement at Mindbody. “RingCentral’s
global solution has enabled us to move our entire communications
infrastructure to the cloud and stay connected around the world. As
a result, we’ve simplified management, reduced costs, and have
become more productive and efficient internally, while successfully
delivering a high-level of quality customer engagement.”
Key RingCentral benefits include:
- Centralized communications: RingCentral allows
Mindbody’s IT team to manage all communications worldwide - across
the US, UK and Australia - from one centralized location.
- Enhanced mobility: Mindbody employees use the
RingCentral mobile capabilities to communicate with customers and
peers from anywhere, using any device, using their business
identity.
- Reliability: RingCentral’s highly reliable and redundant
architecture provides a truly global infrastructure that ensures
24/7 business continuity for Mindbody.
“Mental and physical wellness is especially critical during
unprecedented times like these,” said Carson Hostetter, senior vice
president, worldwide field sales at RingCentral. “We’re proud to
enable an innovative organization like Mindbody to communicate and
collaborate with their customers from anywhere so they can find the
resources they need to take care of their wellbeing.”
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud
Message Video Phone™ (MVP), customer engagement and contact center
solutions for businesses worldwide. More flexible and
cost-effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2020 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone and the RingCentral logo are trademarks of
RingCentral, Inc.
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Jyotsna Grover jyotsna.grover@ringcentral.com 650-513-8712
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