SANTA CRUZ, Calif.,
Dec. 3, 2019 /PRNewswire/
-- Plantronics, Inc. ("Poly" – formerly Plantronics and
Polycom) (NYSE: PLT), a global communications company that powers
meaningful human connection and collaboration, today announced
the introduction of the EncorePro 300 headset and MDA 500QD
Series audio processor. These endpoints join Poly's portfolio
of voice and video solutions designed to address the needs of the
modern-day contact center and ultimately enhance customer
satisfaction.
According to a recent Nemertes study1, 55 percent of
self-service instances eventually escalate to voice interactions
with contact center agents, proving that reliable headsets and
cloud communication tools still outweigh the chatbot trend. This
means that call center agents and their supervisors are more
dependent than ever on reliable, durable technology and audio to
hear clearly as they troubleshoot customer problems.
"Growing consumer expectations, ever-present social media
touch-points, and brand transparency continue to increase the
demand for reliable communication tools within the contact center,"
said Richard Kenny, Senior Product
Marketing Manager for the Contact Center, at Poly. "The addition of
EncorePro 300 and MDA 500QD to our portfolio delivers the
flexibility and freedom that contact centers need to solve issues
clearly and effectively, to drive maximum efficiency and customer
satisfaction."
Poly's long-standing EncorePro family of headsets brings the
crystal-clear audio, comfort, and long-wear durability which the
EncorePro family is well known for. The EncorePro 300 is the
entry-level headset in the EncorePro family which also includes the
EncorePro 500 Series and the EncorePro 700. The EncorePro line
provides scalable options for fully integrated audio and asset
management for today's knowledgeable contact center
workforce.
The MDA 500QD Series is designed for organizations moving their
contact center to the cloud. Audio processors allow contact center
users to connect from either a desktop phone or PC/Mac to offer a
level of flexibility for hybrid scenarios that may require multiple
use cases of bringing PC audio and desk phone audio together. The
MDA 500QD Series also provides insight through analytics to ensure
optimization for each call and supports call centers on any stage
of their journey to the cloud.
"Today's customer-care representatives are much more skilled and
educated. They have to be in order to solve complex, sensitive, and
personalized issues that chatbots and self-service knowledge bases
cannot address," says Robin Gareiss,
president of Nemertes Research, who adds that 70 percent of
successful companies are hiring more skilled agents and increasing
compensation by 28 percent, according to a recent study of more
than 500 companies. "As CX becomes more vital to business success,
demand will continue to increase for a diverse set of tools that
help agents communicate clearly and efficiently."
Pricing and Availability
The EncorePro 500 and Encore
Pro 700 Series are currently available worldwide. Both the
EncorePro 300 and MDA 500QD will be available in December in
North America and available in
March 2020 for EMEA and APAC
regions.
For more information on styles, pricing and availability, please
visit:
- MDA 500QD
- EncorePro 300
- EncorePro 500
- EncorePro 700
About Poly
Plantronics, Inc. ("Poly" – formerly Plantronics and Polycom)
(NYSE: PLT) is a global communications company that powers
meaningful human connection and collaboration. Poly combines
legendary audio expertise and powerful video and conferencing
capabilities to overcome the distractions, complexity and distance
that make communication in and out of the workplace challenging.
Poly believes in solutions that make life easier when they work
together and with our partners' services. Our headsets, software,
desk phones, audio and video conferencing, analytics and services
are used worldwide and are a leading choice for every kind of
workspace. For more information, please
visit: www.poly.com.
Poly, the propeller design, and the Poly logo are trademarks of
Plantronics, Inc. All other trademarks are the property of their
respective owners.
Poly Media Contact:
Shannon
Shamoon
PR Manager
+1 (831) 201-9142
Shannon.Shamoon@poly.com
1 Nemertes Intelligent Customer Engagement 2019-20
Research Study.
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SOURCE Plantronics, Inc. (“Poly” - formerly Plantronics and
Polycom)