HAMPTON, N.H., Nov. 20, 2018 /PRNewswire/ -- Planet
Fitness, Inc. (NYSE: PLNT) (the "Company"), today announced they
have been named to Newsweek's inaugural 2019 list of America's Best
Companies for Customer Service as the number one customer service
provider for fitness centers.
The America's Best Customer Service 2019 ranking was identified
in an independent survey from a sample of more than 20,000 U.S.
customers who were asked whether they would recommend brands to
friends or family, and assessed brands in quality of
communications, technical competence, range of services, customer
focus, and accessibility.
"Our goal is to deliver raving fan customer service to our
members at all times and we are incredibly proud to top the list
for fitness centers," stated Chris
Rondeau, Chief Executive Officer. "Each day we are 110
percent focused on providing the best customer experience and value
at an extremely affordable price, and engaging with our members in
meaningful and positive ways, and this recognition is a testament
to that ongoing work. Above everything else, I would like to thank
our dedicated franchisees and team members across the country who
are on the front lines of our customer service and experience and
who strive to make the 'Judgement Free Zone' a welcoming and
non-intimidating environment for our more than 12 million
members."
In collaboration with analytics firm Statista, Newsweek selected
America's Best Companies for Customer Service based on an
independent survey from a vast sample of more than 20,000 U.S.
customers who have either made purchases, used services, or
gathered information about products or services in the past three
years. The survey was conducted on retailers and service providers
from 141 categories, providing a broad-spectrum of customer
experiences: traditional retail, online as well as service
segments.
About Planet Fitness
Founded in 1992 in Dover, NH,
Planet Fitness is one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States by number of members and
locations. As of September 30, 2018,
Planet Fitness had approximately 12.2 million members and 1,646
stores in 50 states, the District of
Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama and Mexico. The Company's mission is to enhance
people's lives by providing a high-quality fitness experience in a
welcoming, non-intimidating environment, which we call the
Judgement Free Zone®. More than 95% of Planet Fitness stores are
owned and operated by independent business men and women.
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SOURCE Planet Fitness, Inc.