PagerDuty Solution for HybridOps Accelerates Digital Operations Maturity
May 06 2019 - 9:00AM
Business Wire
The PagerDuty Solution for Hybrid Operations
orchestrates real-time action among teams across the organization
for improved business outcomes
PagerDuty, Inc. (NYSE: PD), a global leader in digital
operations management, today announced the PagerDuty Solution for
HybridOps. PagerDuty empowers organizations to better deliver
always-on, real-time experiences to their customers. The platform
embraces HybridOps, an approach to digital operations that enables
businesses to orchestrate intelligent, real-time response across
distributed teams that utilize different operating models. The
solution for HybridOps supports mission-critical functions such as
traditional Network Operations Centers (NOCs), DevOps, security,
and customer support.
Competitive pressures and raised expectations are driving
enterprises to deliver improved customer experiences in a more
agile manner than ever before. While most organizations have years
of investment in on-premise systems and legacy delivery practices,
these same teams are now choosing to augment existing systems with
new cloud-based projects that leverage microservice-based
architectures, along with new delivery and support practices. This
resulting complexity and new reality are forcing organizations to
mature practices across a mix of technologies and operating
models.
“As we’ve transitioned teams to a you-build-it, you-own-it
world, we try to measure the success of those transitions solely
based on their operational readiness,” said Nestor Camacho,
Manager, Oracle Operations Command Center at Oracle Cloud. “This
allows us to tie metrics back to business impact, no matter what
the operating model in each team is — ITIL, DevOps or a combination
of both.”
PagerDuty serves as the hub for real-time operations at the
center of enterprise HybridOps operating models. By combining
machine data generated from software-enabled devices and how humans
respond to this data during disruptions, PagerDuty provides
insights into the health of critical business services. These
insights keep operations running by orchestrating people and teams
across the organization to quickly resolve an issue, enabling their
technical teams to focus on the goal of delivering amazing customer
experiences, regardless of what operating models and tools are in
use.
Customers using the PagerDuty platform for HybridOps are
leveraging new products, including Event Intelligence, Modern
Incident Response, and mobile, as well as the company’s rapidly
growing integration ecosystem. PagerDuty’s Solution for HybridOps
uniquely combines automation and artificial intelligence so
enterprises can realize immediate benefits, such as improved
collaboration and reduced service disruptions by:
- Breaking down walls between ITOps,
DevOps, and the business. PagerDuty’s bi-directional
integrations with IT service management tools like ServiceNow and
Cherwell, and enterprise communication tools like Zoom and Slack,
democratize access to operational data. Teams can quickly access
the information and context needed to take action that drive
operational improvements. This results in better speed and
efficiency in digital operations.
- Allowing teams to work with the
tools of their choice. PagerDuty’s 300+ vendor-agnostic
integrations across ITSM, DevOps, DevSecOps and customer service
solutions coordinate seamlessly across multiple tool chains,
providing interoperability without forcing teams to leave familiar
interfaces. For example, the newest version of the ServiceNow
integration enables multiple ITSM and NOC teams to coordinate a
real-time response without leaving the ServiceNow interface.
Additionally, the new version of the Slack integration allows
DevOps teams to drive complex actions from within a ChatOps
interface.
- Easily incorporating advanced
machine learning insights from real-time operational data.
Teams use PagerDuty’s proprietary machine learning algorithms to
filter signals from the noise, enabling them to more quickly
resolve issues so they can focus on planned, strategic work.
PagerDuty’s Intelligent Alert Grouping and other AI capabilities
drive immediate efficiencies from a customer’s existing data, with
no lengthy model training required.
- Getting teams started quickly.
PagerDuty is a mobile-first, consumer-grade experience that doesn’t
require expensive professional services implementations. ITOps and
DevOps teams can also depend on the enterprise-quality platform,
which offers a high level of reliability, security and scalability
for the entire organization.
“Our customers exist in a hybrid world that uses a mix of
operating models, tools and practices,” said Jonathan Rende, senior
vice president of product at PagerDuty. “PagerDuty’s platform
integrates data from a variety of products and helps orchestrate
real-time response to enable traditional Ops and DevOps teams to
work together seamlessly in service of customers.”
PagerDuty uniquely accelerates product innovation, improves
customer experience and gives both technical professionals and
business leaders the gift of time. Learn more about the PagerDuty
Solution for HybridOps at the Knowledge 2019 event on May 6 at the
PagerDuty Booth #737.
About PagerDuty
PagerDuty, Inc. (NYSE: PD) is a leader in digital operations
management. PagerDuty empowers organizations of all sizes with
real-time and data-driven insights to drive better business
results. DevOps, ITOps, and SecOps teams use PagerDuty's
award-winning platform for real-time operations to improve
operations, deliver exceptional customer experiences, and
accelerate innovation. Today, over 11,000 organizations across all
industries have deployed PagerDuty. Notable customers include IBM,
GE, Box, and American Eagle Outfitters. To learn more and try
PagerDuty for free, visit www.pagerduty.com. Follow our blog and
connect with us on Twitter, LinkedIn, YouTube, and Facebook.
Source: PagerDuty
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Media Contact:Katy Kenealykaty@methodcommunications.com
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