Harris Utilities and Paymentus Extend and Expand 20+ Year Partnership
December 21 2021 - 9:00AM
Business Wire
Paymentus Brings Digital Wallets and Instant
Payment Capabilities To SilverBlaze Customer Engagement Platform
for Utility Providers
Paymentus (NYSE:PAY), the premier cloud-based billing and
payment platform has renewed and expanded its more than 20 year
partnership with Harris Utility Group (“Harris Utilities”). The
integration of Paymentus SaaS and fully Hosted billing and payments
solution within Harris’ SilverBlaze™ customer engagement platform
enables utility providers to keep pace with non-negotiable consumer
expectations like digital wallet payment options, e-billing and
time-sensitive notifications alongside other critical features like
Smart Meter Management, Conservation and Outage Reporting.
According to a recent research study conducted by IDC1,
consumers now expect digital wallet payment options as part of the
overall customer experience. This expectation is raising the bar
for billers across all categories, especially utilities. In fact,
according to IDC, “more than half (51%) of consumers surveyed
indicated that they are likely to use a digital wallet to pay
utilities and other monthly bills.”i
Powering the billing capabilities of the SilverBlaze Utility
Customer Experience with the Paymentus Instant Payment Network
enables utility providers to transact with customers using the
modern and convenient platforms they use every day, like Amazon
Alexa and the Amazon mobile shopping app or the ubiquitous PayPal
digital wallet. Paymentus also enables convenient remote location
payments with in-person bill pay capability available at more than
4,000 Walmart stores in the United States. With the most payment
channels, payment frequencies, features, and payment methods
available anywhere, Paymentus and SilverBlaze deliver a world class
portal solution for utilities in North America under a single
solution.
“Harris Utilities has established their reputation as
unmitigated category leaders because of their keen focus on
customer experience as the primary driver of consumer behavior,”
said Dushyant Sharma, Founder and CEO of Paymentus. “We share that
same understanding and have built our omnichannel EBPP platform to
make it easy for every customer to understand, manage, and
ultimately pay their bills.”
“Whenever we solidify and enhance relationships between the
utility service provider and the end customer and make information
and the user experience more transparent and streamlined, everybody
wins,” said Jim Simak, Executive Senior Vice President, Harris
Utilities Group.
Paymentus and Harris first partnered on bill pay solutions more
than 20 years ago. Since then, these two category leaders have
continued to expand and deepen their collaboration and integration
efforts for seamless and frictionless solutions to both utility
staff and customers, sustaining industry leading momentum in the
process. Together, SilverBlaze and Paymentus have recently added or
expanded more than 30 customer accounts, including Santa Monica,
Alameda Municipal Power, Burlington Electric, Santa Fe, and
Owensboro.
About Paymentus Paymentus (NYSE: PAY) is a leading
provider of cloud-based bill payment technology and solutions for
more than 1,300 billers across North America. Our omni-channel
platform provides consumers with easy-to-use, flexible and secure
electronic bill payment experiences through their preferred payment
channel and type. For more information, please visit
www.paymentus.com.
About SilverBlaze SilverBlaze is an award-winning
software innovation, development, and consulting firm. Founded in
1999, SilverBlaze offers comprehensive software solutions for
utilities – the SilverBlaze Customer Portal, and SilverBlaze Smart
Forms and Workflows. For more information on the SilverBlaze
experience, please visit www.SilverBlaze.com.
About N. Harris Computer Corporation (Harris) Harris
acquires vertical market software businesses, manages them well,
and builds them for the future. Through acquisitions, Harris has
grown extensively from its roots in the utilities, local
government, education, and healthcare verticals to operate over 130
businesses globally across more than 20 industries. We are a part
of Constellation Software Inc. (TSX: CSU), one of North America’s
most active acquirers of software businesses. To learn more, visit
www.harrisutilities.com.
SOURCE: PAYMENTUS
CATEGORY: COMPANY NEWS
REFERENCES
i 1. IDC/PayPal Whitepaper, April 2021
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211221005012/en/
MEDIA: Tony Labriola tony@thinkinsideout.com
Caitlin Freemark CFreemark@harriscomputer.com
INVESTOR: Paul Seamon pseamon@paymentus.com
Paymentus (NYSE:PAY)
Historical Stock Chart
From Mar 2024 to Apr 2024
Paymentus (NYSE:PAY)
Historical Stock Chart
From Apr 2023 to Apr 2024