LAS VEGAS, April 3, 2019 /PRNewswire/ --
SUITEWORLD19 -- PetShop.co.uk, the subscription-based pet
supply store, has grown from a family-run business to one of the
largest online pet shops in the UK with NetSuite. With NetSuite,
PetShop.co.uk has been able to scale its critical business systems
as it has rapidly grown in the UK, diversifying its services to
include new subscription-based models and expanding internationally
into France, Germany, Spain, Portugal and the Nordic region.
Started by Adam Taylor and his
now-wife Lexi Taylor in their
London home in 2009, PetShop.co.uk
comprises an online store as well as the first ever subscription
pet food service, Bottomless Bowl. As it has grown by 50 percent
each year to become a company that now stocks over half a million
pounds' worth of merchandise and a range of over 10,000 products,
PetShop.co.uk has used NetSuite to manage its business and minimize
complexity. To build on its success and backed by the recent award
of a £400,000 Productivity Grant from the UK Government,
PetShop.co.uk has plans for further expansion, including an
increased focus on its subscription business and international
customer base.
"In 2010, as we started to scale, we set out to find business
software that would support our entrepreneurial spirit and allow us
to focus on our growth," said Adam
Taylor, CEO, PetShop.co.uk. "As we have grown, NetSuite has
always helped us punch above our weight and stay true to our
promise of saving customers' time when buying pet food and
supplies. What I really like though is that NetSuite frees up
enough of my time so that I can still personally write all of our
customer communications. Being able to focus on delivering such a
personal service is so important to us."
NetSuite has enabled PetShop.co.uk to increase efficiencies and
control across financial, supply chain and marketing operations by
eliminating manual and time-consuming processes and providing a
real-time, consolidated view into key business data. By
streamlining order management, invoicing and supply chain
operations, NetSuite is helping PetShop.co.uk tap into the rising
demand for subscription-based services, a market expected to be
worth £1 billion by 2022. In addition, NetSuite's marketing
platform, Bronto, has helped PetShop.co.uk personalize the customer
experience and achieve retention rates of up to 80 percent, while
NetSuite's OneWorld functionality enables seamless currency
calculations and foreign language translations direct from the
platform.
"Like many of our high-growth customers, PetShop.co.uk has
achieved remarkable success by offering a new customer experience
in a traditional market," said Nicky
Tozer, VP of EMEA, Oracle NetSuite. "We have provided a
business platform that can scale with it, giving the company
real-time visibility and control even as it expands across
international markets. By implementing NetSuite, PetShop.co.uk has
been able to react quickly to new business opportunities, while
maintaining the personal aspect of customer service for which it
has become known."
About PetShop.co.uk
PetShop.co.uk was founded with the
help of a £5,000 Prince's Trust loan in 2010 by Adam Taylor and his partner Lexi. PetShop.co.uk
and the first-ever subscription pet food service, Bottomless Bowl,
was born from a gap that the couple perceived in the market for a
faster and more convenient way to buy pet supplies.
The company now stocks over 10,000 products and all major brands
of pet food and supplies.
About Oracle NetSuite
For more than 20 years, Oracle
NetSuite has helped organizations grow, scale and adapt to change.
NetSuite provides a suite of cloud-based applications, which
includes financials / Enterprise Resource Planning (ERP), HR,
professional services automation and omnichannel commerce, used by
more than 16,000 customers in 203 countries and dependent
territories.
For more information, please visit http://www.netsuite.com
Follow NetSuite's Cloud blog, Facebook page and @NetSuite
Twitter handle for real-time updates.
About Oracle
The Oracle Cloud offers a
complete suite of integrated applications for Sales,
Service, Marketing, Human Resources, Finance, Supply Chain and
Manufacturing, plus Highly Automated and Secure Generation 2
Infrastructure featuring the Oracle Autonomous Database. For
more information about Oracle (NYSE: ORCL), please visit us
at oracle.com.
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SOURCE Oracle NetSuite