LISBON, Portugal, March 26, 2019 /PRNewswire/ -- ORACLE
HOSPITALITY CONNECT -- Updates to Oracle Hospitality OPERA
Cloud Service continue to redefine how hoteliers engage and serve
guests, from the time they make their reservations through to
check-out. With a plethora of new innovations, including a
completely redesigned user interface and deeper customer insights,
OPERA Cloud Service enables hotel personnel to focus on better
connecting with guests and delivering personalized experiences to
keep them coming back.
"In a world where guest experience is 'make or break,' today's
hoteliers need critical insights into their operations and into
each guest's needs, desires and behaviors," said Greg Webb, senior vice president and general
manager, Oracle Hospitality. "With this release, our hotel
customers can truly hear the 'voice of the guest,' enabling
employees to raise their game and deliver on guest experience like
never before."
OPERA has long been the preferred hotel management platform for
thousands of hotels from the world's most recognizable brands to
independent properties. OPERA Cloud brings the same comprehensive
features to a cloud-based, mobile-enabled platform. In addition,
OPERA Cloud Service now offers open APIs enabling faster and easier
integration with third party providers that hotels can leverage to
deliver unparalleled guest stays. By moving the property management
system to the cloud, hotels can reduce dramatically their IT
complexity.
OPERA Cloud's innovations enable the following:
- Enhance the guest experience:
-
- Streamline Reservations: a new "look to book"
feature provides room type and rate inventory for single- and
multi-property reservations via a shopping cart view for faster
booking. Existing reservations are easily located via several
search options, and one-click access to guest details helps staff
understand which guests are VIPs, repeat customers, loyalty members
as well as their preferences. Group bookings have also been
streamlined.
- Ease Arrivals & Check In: new features allow
hotel operators to make the check-in process seamless and
consistent with a set of customizable steps. OPERA Cloud is
mobile-enabled, allowing staff to check-in guests on tablets,
eliminating long lines and guest frustration while delivering a
more personalized check-in experience.
- Simplify Check-Out: enhanced check out capabilities
make it easy to settle bills, including preparing and routing bills
with multiple folios. Drag and drop functionality makes it easy to
transfer a posting to another folio or room. Integration with EMV
credit card settlement eases payment processing from the desk or a
mobile tablet makes it easier to serve the customer in the most
convenient locations.
- Empower Staff: available in 20 languages, the
enhanced OPERA Cloud Service offers additional capabilities that
make the guest journey even more rewarding while empowering
managers and personnel with detailed reports and insights.
-
- Improve Corporate and Property Reporting: with three
out-of-the-box standard dashboards and sample reports, hotel
personnel from operations managers to revenue teams can swiftly
view and deliver insights such as average daily rates, room revenue
by property, guest profiles, reservation blocks and sales and
catering information.
- Enhance Staff Productivity: OPERA Cloud's "I want
to" panel enables personnel to easily find tasks they need to
perform such as assigning a room, canceling a reservation, checking
in a guest, or creating an invoice. With OPERA Cloud, all
departments from concierge and valet to housekeeping and
maintenance, can leverage mobile devices for tasks that will make
the guest journey superior.
Additional Resources
- Oracle Hospitality OPERA Cloud Service Tutorial
- Experience Hospitality Solutions
- Follow us on Twitter and the Oracle
Hospitality blog
- Oracle Hospitality Customer Successes
About Oracle Hospitality
Oracle Hospitality offers a
range of software, hardware and related services – including a
leading portfolio of cloud solutions for hotel and food and
beverage operations – designed for the hospitality industry. Oracle
Hospitality brings more than 40 years of experience in
best-in-class technology solutions that help our customers elevate
the guest experience, streamline operations and enhance
profitability – all while reducing the cost and complexity of IT.
For more information about Oracle Hospitality,
visit oracle.com/hospitality.
About Oracle
The Oracle Cloud offers a
complete suite of integrated applications for Sales,
Service, Marketing, Human Resources, Finance, Supply Chain and
Manufacturing, plus Highly Automated and Secure Generation 2
Infrastructure featuring the Oracle Autonomous Database. For
more information about Oracle (NYSE: ORCL), please visit us
at oracle.com.
Trademarks
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of Oracle and/or its affiliates. Other names may be trademarks of
their respective owners.
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SOURCE Oracle