LAS VEGAS, March 19, 2019 /PRNewswire/ -- MODERN
CUSTOMER EXPERIENCE -- Oracle today announced new
integrations with Slack to help sales and customer service
professionals improve collaboration and increase
productivity. The new integrations between Slack and Oracle
Customer Experience (CX) Cloud leverage Slack's platform features
to build and support integrations in sales and service
applications.
The Slack integration with Oracle CX Cloud helps sales leaders
to close deals faster by streamlining collaboration with broader
teams, such as account executives, sales management, product
specialists and contract managers, and enables deals to be viewed
and closed in the context of a Slack channel or conversation. This
integration also helps customer service teams solve cases more
effectively. It makes it easier for contact center agents and
support experts to collaborate on and resolve service requests
across the enterprise.
"As customer expectations continue to change, the way teams work
with each other and the role individuals play on those teams, are
changing as well," said Stephen
Fioretti, VP of product management, Oracle CX Sales and
Service. "To support employees as their roles evolve and change,
organizations need technology that can enable new ways of working.
The latest integrations between Oracle and Slack will help sales
and customer service collaborate more effectively and build on our
commitment to providing CX professionals with the tools they need
to meet the needs of the Experience Economy."
This new integration builds on an earlier partnership between
the companies to have Oracle Digital Assistant support the
most popular collaboration channels, including Slack. Oracle
Digital Assistant enables companies to build personalized digital
assistants that understand context, derive intent and identify and
learn user behaviors and patterns to automate routine tasks
proactively, such as expense approvals and meeting reschedules, on
behalf of the user.
About Oracle
The Oracle Cloud offers a
complete suite of integrated applications for Sales,
Service, Marketing, Human Resources, Finance, Supply Chain and
Manufacturing, plus Highly Automated and Secure Generation 2
Infrastructure featuring the Oracle Autonomous Database. For
more information about Oracle (NYSE: ORCL), please visit us
at oracle.com.
About Modern Customer Experience 2019
Modern Customer
Experience arms professionals across commerce, marketing, sales,
and service with the tools to deliver legendary customer
experiences and exceed in the Experience Economy. For more
information, please visit https://www.oracle.com/moderncx/
Trademarks
Oracle and Java are registered trademarks
of Oracle and/or its affiliates.
Safe Harbor
The preceding is intended to outline our
general product direction. It is intended for information purposes
only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and
should not be relied upon in making purchasing decisions. The
development, release, timing, and pricing of any features or
functionality described for Oracle's products may change and
remains at the sole discretion of Oracle Corporation.
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SOURCE Oracle