ServiceNow and Workplace from Facebook Expand Integrations to Improve the Employee Experience
November 18 2020 - 9:00AM
Business Wire
Companies to provide enhanced collaboration and
digital workflow offerings for the distributed workforce
ServiceNow (NYSE: NOW) and Workplace from Facebook today
announced new integrations designed to create great experiences for
the growing distributed workforce. Together, ServiceNow and
Workplace from Facebook will help make work, work better for people
by enabling organizations to streamline communication between
executives, departmental leaders, and employees to create more
meaningful, employee-first experiences.
The new capabilities enhance an existing ServiceNow Virtual
Agent integration. With Virtual Agent, employees can request
support, receive updates on in-progress requests, and connect with
live agents when needed—all without leaving Workplace. Enhanced
capabilities include:
- ServiceNow Employee Campaigns integrated with Workplace from
Facebook: Companies can now distribute relevant content to
employees directly through their Workplace experience, as well as
other channels, making it easier for employees to stay informed,
engaged, and productive from anywhere and across any device.
- Workplace from Facebook Integration Spoke:
Available as an IntegrationHub Spoke, customers can quickly create
new integrations for Workplace from Facebook to meet their unique
and evolving employee experience needs.
“The workplace of the future will be distributed, which means
organizations must create new workflows that keep their employees
informed, engaged, and connected,” said Gretchen Alarcon, VP and
GM, HR Service Delivery at ServiceNow. “We’re thrilled to partner
with Workplace from Facebook to help our mutual customers break
down silos, boost productivity, and ultimately deliver great
employee experiences.”
ServiceNow and Workplace already work with some of the biggest
and most respected companies around the world. Together, the
companies serve customers across all industries, including Sun Life
Financial, Telenor Group and Petco.
“We've been long-time users of Workplace and ServiceNow
separately so we're thrilled to hear about their deeper
partnership,” said Barbara J. Mitchell, AVP, Service Management
Experience at Sun Life Financial. “We look forward to using their
new integrations to streamline communications, automate internal
processes, and ultimately help enhance our employee
experience.”
A study by MIT shows that companies delivering on employee
experience can double customer satisfaction and increase
profitability by 25%. For employees - both those in desk-based
roles and on the frontlines - IT tools must be consumer-grade: easy
to use, integrated, and omnichannel.
“ServiceNow is a formidable brand that we are honored to deepen
our partnership with. Together, we are uniquely positioned to bring
best-in-class technology to every single employee within an
organization, regardless of where or how they work,” said Workplace
from Facebook Vice President, Julien Codorniou. “As global
companies navigate a new normal and become increasingly
decentralized, digital tools that bridge the communication gap
beyond just the HQ will be imperative to their success. This is
especially important for deskless, or frontline, employees who make
up 80% of the world’s working population. I’m excited that our
combined efforts will serve this crucial group of employees more
seamlessly and will enable Workplace to enter the automation and
productivity space – something we believe is a game changer for all
of our customers.”
The pandemic has proven that proper communications to employees
must be a coordinated effort between all departments. IT, HR and
workplace services leaders can no longer work in silos and must
invest in integrated technology to foster an inclusive, connected,
and more productive organization.
“Employee experience, workforce transformation and employee
wellbeing are top priorities for businesses going into 2021,” said
global independent analyst Josh Bersin of the Josh Bersin Academy.
“But this can only be achieved when IT, communications and HR work
seamlessly together. Together, ServiceNow and Workplace from
Facebook are providing the digital tools required to bridge the gap
between collaboration and productivity that will be crucial for
distributed workforces and frontline workers in the years
ahead.”
For more information about the Virtual Agent integration, the
Workplace from Facebook Integration Spoke, and ServiceNow Employee
Campaigns, click here.
About Workplace from Facebook
Workplace is a software-as-a-service platform (SaaS) that
connects everyone in an organization using familiar Facebook
features like chat, video calling, posts and groups. It works
alongside the business tools you already use, providing a simple,
secure and more productive way for people to share knowledge, work
together and build connected communities - including more than 5
million paid users. It has customers spanning nearly every
industry, including Walmart, Starbucks, Spotify, AstraZeneca and
Deliveroo. Workplace is the only tool that connects every employee,
whether they work at a desk or on the frontlines, with mobile-first
capabilities to meet employees where they work.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud-based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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ServiceNow PR Theresa Ianni press@servicenow.com
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