ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for IT Service Management Tools for Seventh Consecutive Year
October 09 2020 - 1:00PM
Business Wire
ServiceNow recognized as an industry Leader in
both ability to execute and completeness of vision
ServiceNow (NYSE: NOW), the leading digital workflow company
that makes work, work better for people, has been named a Leader in
the 2020 Gartner Magic Quadrant for IT Service Management (ITSM)
Tools. ServiceNow was recognized for its ITSM solution, marking the
seventh consecutive year that ServiceNow’s ITSM solution has been
named a Leader by Gartner.
With ITSM, ServiceNow is a true visionary, delivering massive
amounts of innovation to the market, resulting in an IT experience
that will meet customer needs now and in the future. Built on the
Now Platform, ServiceNow ITSM allows customers to deliver scalable
services, increase productivity and to create resilient IT service
experiences for their employees.
“The overall ITSM market continues to grow and evolve, thanks to
ServiceNow’s sustained leadership in bringing new innovation that
redefines IT service management,” said Matt Schvimmer, SVP and GM,
ITSM Business Unit, ServiceNow. “As ServiceNow proudly leads with
more than 50 percent market share, we are consistently looking to
raise the bar on how we deliver new business value to our
customers. We believe this recognition by Gartner validates
ServiceNow’s dedication to drive digital transformation and improve
the world of work.”
According to Gartner, “I&O [infrastructure and operations]
organizations intent on achieving higher levels of maturity within
18 months should consider advanced ITSM tools to gain value from
solutions focused on a broader, end-to-end context of IT service
support and delivery.”1
ServiceNow had 51.1 percent of the global Experience Management:
IT Service Management (ITSM) market share in 2019, according to
Gartner2 – which ServiceNow believes is a testament to the
solution’s ability to elevate service experiences.
Key features of ServiceNow ITSM include:
- Elevated service experience: Creating service
experiences that fit the world employees work in now, by automating
support for common requests with virtual agents powered by natural
language understanding (NLU).
- Improved IT productivity: Leveraging machine learning
and virtual agents to automate routine tasks, uncover key insights
and increase agent productivity.
- Native mobile experiences: Delivering a modern mobile
app, for employees and agents, powered by the Now Platform to
triage, collaborate, and enable employees to find answers across
departments, and stay connected from anywhere.
- Consolidated IT services: Using built-in best practices
to rapidly consolidate inefficient tools to a single system of
action in the cloud, and to leverage shared data with the most
trusted IT service workflows.
Additional Information
- The Gartner Magic Quadrant for IT Service Management Tools is
available here:
https://www.servicenow.com/lpayr/gartner-mq-itsm.html.
1 Gartner, Inc., “Magic Quadrant for IT Service Management
Tools,” Rich Doheny, Keith Andes, Mark Cleary, October 6, 2020.
Previous titles included “Magic Quadrant for IT Service Support
Management Tools”.
2 Gartner, Market Share: All Software Markets, Worldwide, 2019,
April 13, 2020.
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted
in our research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud‑based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20201009005451/en/
Jacqueline Velasco (408) 561-1937 press@servicenow.com
ServiceNow (NYSE:NOW)
Historical Stock Chart
From Mar 2024 to Apr 2024
ServiceNow (NYSE:NOW)
Historical Stock Chart
From Apr 2023 to Apr 2024