ServiceNow Partners with Cisco to Enhance Contact Tracing Capabilities
September 03 2020 - 9:00AM
Business Wire
New innovations to the ServiceNow Safe
Workplace suite, including a new Employee Travel Safety app, help
businesses safely return their employees to the workplace
ServiceNow, the leading digital workflow company that makes
work, work better for people, today announced a new integration
with Cisco DNA Spaces to enhance contact tracing with its
Wi-Fi-enabled Proximity Reporting app. This integration will help
businesses returning employees to the workplace by monitoring their
workspaces closely for physical distancing. The company also added
new capabilities to its ServiceNow Safe Workplace suite, making
travel for business safer and more manageable.
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ServiceNow Employee Travel Safety App
(Photo: Business Wire)
The integration with Cisco DNA Spaces will allow joint customers
of ServiceNow and Cisco to seamlessly import location-based data
into the ServiceNow Contact Tracing app and identify potential
interactions with an affected employee. Proximity Reporting from
Cisco DNA Spaces allows customers to better understand the extent
of each interaction and potential exposure to floors and buildings
across the workplace. This is based on employees’ Wi-Fi network
connections to laptops or mobile devices, so case managers can take
immediate and informed actions. The new integrated solution will
help to reduce workplace transmission of infectious diseases, like
COVID-19, by identifying on-site employees who might have been in
contact with an affected employee.
“We are committed to innovating and expanding the ServiceNow
Safe Workplace suite to help businesses manage the new and complex
workflows required to help keep employees healthy and workplaces
safe,” said Blake McConnell, senior vice president of Employee
Workflow Products at ServiceNow. “Through the power of the Now
Platform, we are helping our customers navigate this uncharted
territory and solve the unique challenges that arise as a result of
the pandemic, so that companies and employees can feel confident
and safe about returning to the workplace.”
“We’re thrilled to partner with ServiceNow to help our customers
prioritize the health and safety of their workers,” said Rajesh
Reddy, Head of Product, Cisco DNA Spaces. “By integrating Cisco DNA
Spaces, the industry’s leading indoor cloud location platform, with
the power of the ServiceNow platform, customers can more easily
deploy and manage end-to-end return to workplace solutions. Our
customers can confidently introduce return to work policies knowing
they have a solution to react quickly to an incident, while also
protecting the privacy of employees.”
New Employee Travel Safety App
ServiceNow also introduced the new Employee Travel Safety app as
part of its Safe Workplace suite. Available immediately, the app
enables organizations to pre-authorize business travel for
employees based on the safety of their destination. Automatic
health verification before and during travel, and daily contact
tracing check-ins help ensure company safety guidelines are
followed to help make travel safer.
“To ensure safe business travel during the pandemic, it’s
critical for NCR and our employees to establish best practices and
commit to working together throughout the travel experience,” says
Linda Sherman, VP of Global Sales Operations at NCR. “ServiceNow’s
Employee Travel Safety app automates and simplifies the process of
travel authorization and approval while ensuring our policy
guidelines are being adhered to. Ultimately, our focus is on the
health and safety of our customers and employees and enabling them
to do their jobs.”
The ServiceNow Safe Workplace suite has been downloaded by more
than 700 organizations, including Bremer Bank, American University,
Coca Cola European Partners, and State of North Carolina, and
ServiceNow will continue plans of new releases twice a month to
support customers’ evolving needs, given the dynamic nature of the
COVID-19 pandemic.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud-based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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Theresa Ianni Theresa.Ianni@edelman.com
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