“ServiceNow Safe Workplace” apps and dashboard
designed to help make returning to the workplace work for
everyone
ServiceNow (NYSE: NOW), the leading digital workflow company
that makes work, work better for people, today released ServiceNow
Safe Workplace, a four-app suite and dashboard designed to help
companies manage the essential steps for returning employees to the
workplace and support everyone’s health and safety. Immediately
available on servicenow.com/safeworkplace, the Safe Workplace app
suite is powered by the Now Platform.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20200518005797/en/
ServiceNow Safe Workplace Apps and
Dashboard (Graphic: Business Wire)
“Let’s get the world healthy, safe and back to the workplace,”
said Bill McDermott, ServiceNow CEO. “ServiceNow is helping
companies manage the complex workflows required to keep employees
healthy and workplaces safe. The ServiceNow Safe Workplace app
suite and dashboard are engineered to make returning to the
workplace work for everyone.”
ServiceNow Safe Workplace Apps and Dashboard
ServiceNow has expanded its employee workflow portfolio with the
ServiceNow Safe Workplace app suite. Powered by the Now Platform,
the suite includes four new apps and a dashboard that help
companies assess both their workforce and workplace readiness as
they prepare for employees to return to the workplace.
“In the wake of the COVID-19 pandemic, business transformation
is happening before our eyes and organizations are relying on
technology to enable employees and digitize processes,” said Josh
Bersin, Global Industry Analyst and Dean of the Josh Bersin
Academy. “ServiceNow’s Safe Workplace app suite is exactly the kind
of solution organizations need to effectively manage the return to
the workplace and optimize employee experience.”
To support companies’ workforce readiness efforts led by Human
Resources, IT, Legal and Workplace Services departments, ServiceNow
has released the following apps:
- Employee Readiness Surveys: Helps organizations gauge
their workforce’s level of preparedness to return to the workplace
by presenting and capturing employee responses to a series of
questions that address employees’ personal readiness for and level
of interest in returning to the workplace. Based on employee
responses, employers can determine the necessary and appropriate
steps to help ensure a smooth and safe re-entry for employees.
- Employee Health Screening: Enables companies to screen
employees before entering the workplace to ensure compliance with
entry requirements such as temperature check and personal
protective equipment (PPE) allowing employers to determine if it’s
safe for the employee to enter the workplace. The app also provides
a reporting dashboard to view trends by sites and record the return
of employees into their facilities.
ServiceNow also released two new apps to support companies’
preparedness to bring employees back to the workplace:
- Workplace Safety Management: Allows facilities and
workplace services managers to quickly configure clean and
hygienic, socially distanced workspaces so that employees can
safely return to the workplace. The app lets managers assign shifts
so that employees occupy these workspaces for a specific amount of
time and configure cleaning schedules at the end of each shift.
Out-of-the-box reports and dashboards give managers a real-time
view of both workspace reservations and reservation thresholds
across floors, buildings and sites. Workplace managers also have a
real-time view of all cleaning task status, including a full audit
trail history.
- Workplace PPE Inventory Management: Helps organizations
manage and monitor their PPE inventory needs to ensure the physical
safety of their workforce. The app’s dashboard provides a
comprehensive view of inventory by facility, as well as an
aggregate look at the entire workplace and historical data on how
equipment levels have changed over time. Inventory levels can be
updated daily for accurate, real-time inventory management.
Using the power of the Now Platform, ServiceNow pulls together
all of the data collected by these apps into a single view with its
Safe Workplace Dashboard. Available at no charge, the dashboard
provides visualizations for data collected by these apps, and will
be overlaid with a map using aggregated public data on infection
rates. This enables organizations to see what infections look like
geographically and drill down into specific workplace locations.
Sites are marked with indicators flagging a company’s ability to
open and remain open based on workforce and workplace
readiness.
“At Lincoln we have teams across the organization working
tirelessly to develop, communicate and execute a plan for returning
our employees to the workplace,” said Lisa M. Buckingham, executive
vice president and chief people, place and brand officer for
Lincoln Financial Group. “There is no margin for error when it
comes to the health and safety of our employees and given the
constantly changing circumstances and multitude of factors at play,
technology solutions like those offered by ServiceNow are
invaluable in effectively coordinating, monitoring and evaluating
our plans and progress.”
Returning employees to the workplace requires careful planning,
execution and agility on the part of organizations. Business
functions across the enterprise – from IT and HR to Workplace
Services and Legal – must work together seamlessly to create a safe
and productive experience for all employees, whether they return to
the workplace or continue to work from home. These are workflow
problems. Complex, cross-functional workflows are critical to
providing employees the services and experiences needed to do their
jobs seamlessly and efficiently, no matter where they are.
ServiceNow’s comprehensive employee workflow products enable
these and other experiences to happen simply and easily. For
example, ServiceNow’s existing Targeted Campaigns capabilities can
inform different groups of employees – such as employees located in
specific geographies or in certain departments – of return to
workplace plans, engage employees for feedback and initiate
workflows to act on that feedback. Additionally, ServiceNow’s
Lifecycle Event Engine can create workflows associated with the
employee’s journey – like returning to the workplace, onboarding,
transfers and leave of absences. Lifecycle Event’s capabilities can
be used to automate processes spanning HR, IT, Workplace Services
and other functions to support returning employees to the workplace
seamlessly.
Organizations that are digitally transformed with digital
workflows in place will be better-enabled to get back to work more
efficiently, productively and safely. ServiceNow is committed to
helping its customers manage through this pandemic and make going
back to the workplace work for everyone.
Expanding on Emergency Response Apps
Today’s announcement builds upon ServiceNow’s March 16th
introduction of a customer care program to support customers as
they focus on maintaining business operations during the COVID‑19
pandemic. As part of the March announcement, the company released
four community apps that help government agencies and enterprises
manage complex emergency response workflows. These apps are
available at servicenow.com/crisisresponse for customers to access
free of charge through September 30, 2020. Almost 6,000
installations have taken place to date.
Today ServiceNow also released updates to two of these apps to
further support companies as they pivot to return their workforce
to a traditional workplace. These updates include:
- Emergency Self Report: This app helps an employee notify
their employer that they are self-quarantined and when the employee
will return to the workplace, and provides workflow support for the
employer. The app is now supported on Now Mobile so that employees
can self report from their desktop or mobile device.
- Emergency Outreach: This app helps companies connect
with employees to assess the impact. Employers can reach out by
email to provide information and safety measures and request a
response to confirm if employees are safe and where they are
located. Employers can also leverage the ServiceNow Now Mobile App
to send push notifications to employees via mobile to get response.
ServiceNow has updated Emergency Outreach to integrate with other
communications channels such as Slack and Microsoft Teams.
Community Giving
Across ServiceNow’s global community, we recognize that so many
are in need of support as a result of COVID-19. ServiceNow and its
employees stepped up over the last few months with a $1.5M
commitment. Corporate grants included the American Red Cross, CDC
Foundation, International Medical Corps, Mayor’s Fund to Advance
New York City, Second Harvest of Silicon Valley, Silicon Valley
Community Foundation and the United Nations Foundation. These funds
will help address a number of relief efforts related to COVID-19,
including providing training, meals and personal protective
equipment for front-line medical staff and other essential workers,
food and housing support for needy families and individuals, grants
and low-interest loans for small businesses and more.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud‑based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20200518005797/en/
For more information:
ServiceNow PR Penny Bruce (408) 893-0601
penelope.bruce@servicenow.com
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