Four apps quickly downloaded by nearly 1,000
organizations across all sectors; local, state and federal agencies
begin using apps to help manage COVID-19 response
ServiceNow partners help their customers
quickly deploy community apps and develop industry-specific
emergency response apps on the Now Platform
The four COVID-19 emergency response apps released March 16 at
no charge by ServiceNow (NYSE: NOW), the leading digital workflow
company that makes work, work better for people, are being rapidly
adopted by companies and agencies worldwide to manage the COVID-19
pandemic, the company announced today.
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“We are humbled by the extraordinary and rapid response to these
apps in an effort to help the world flatten the curve on COVID-19
as fast as possible,” said Bill McDermott, ServiceNow’s CEO. “These
ServiceNow applications enable emergency outreach, self-reporting
and exposure management, which are precisely actions that
organizations can take right now to help people get through this
crisis.”
“Local, state and federal agencies, hospitals and healthcare
organizations, financial institutions, and the list goes on.
Customers in different sectors around the world are utilizing these
apps. We are truly putting technology in the service of people,
everywhere,” McDermott continued.
The City of San Francisco is one government entity putting the
apps into production. Linda Gerull, CIO of the City of San
Francisco, said: “Unlike emergencies that impact physical
infrastructure, this pandemic crisis targets people. The City of
San Francisco is committed to continued high quality service to
residents and must now ensure the city workforce is available and
working on prioritized response initiatives. ServiceNow’s community
apps for emergency self-reporting and emergency exposure management
will deliver mission critical information to resource managers to
assess and manage organizational readiness in key areas of
healthcare, law enforcement and fire as well as city essential
services.”
Partner support
To further support customers, ServiceNow is working closely with
its partners, including Accenture, Deloitte, DXC Technology, EY and
KPMG. These partners are helping their customers to quickly deploy
the ServiceNow community apps. They also are working with customers
to quickly develop other emergency response apps on the Now
Platform that address specific industry and customer needs.
Accenture
“We have been working closely with ServiceNow and our many other
technology partners to help governments, businesses and communities
around the world at this most critical time of need,” said Paul
Daugherty, group chief executive of Accenture Technology and chief
technology officer. “We remain committed to these partnerships and
to bringing the full strength of our technology, systems and
industry expertise in assisting organizations as they work to
navigate this unprecedented and evolving situation.”
Deloitte
“Right now it’s more critical than ever that we work together to
bring our experience, innovation and agility to serve organizations
who are responding to the COVID-19 pandemic,” said Den Roenfeldt,
principal and ServiceNow alliance lead, Deloitte Consulting LLP.
“We are proud to work with ServiceNow to apply our technology
applications and experience to help clients better track the spread
of the virus internally, provide employee outreach and share
knowledge quickly.”
DXC Technology
“In response to the current crisis, organizations worldwide are
doing their utmost to address the needs of their people, customers
and partners. DXC Technology and ServiceNow are committed to
proactively deploying these new apps quickly, efficiently and
securely to help manage crisis response workflows and risk to the
business,” said Dan Stoks, Vice President, Global ServiceNow
Practice, DXC Technology. “The development of our new Corporate
Incident Response application – which allows clients to quickly
respond to critical events by orchestrating response teams and
plans, while maintaining a 360-degree view of the situation – is an
example of that commitment.”
EY
“In times of crisis, organizations need reliable solutions to
ensure critical operations are running smoothly and efficiently,”
said Paul Webb, EY Global ServiceNow Practice Leader. “Leveraging
the Now Platform, EY rapidly developed a digital solution that
provides businesses with the ability to swiftly connect with EY
payroll advisors, operations teams and professionals as they cope
with the impact of COVID-19. The close collaboration with
ServiceNow puts the urgent needs of EY clients first, providing
them with technologies and guidance to prioritize employees while
focusing on sustaining normal business operations.”
KPMG
“As we face unprecedented business disruption, KPMG is pleased
to work with ServiceNow to help organizations quickly maneuver
through this challenging time. As our clients are faced with
meeting the critical needs of their employees and customers, it’s
imperative that we work together and continue to innovate,” said
Mitch Kenfield, ServiceNow Executive Sponsor and US Practice Lead
Partner at KPMG US. “Through the power of ServiceNow and KPMG, we
can continue to support organizations with real solutions, while
easing cost challenges during this difficult time.”
Available at servicenow.com/crisisresponse, the four community
apps — Emergency Response Operations, Emergency Outreach, Emergency
Self Report, and Emergency Exposure Management — are designed to
help ServiceNow’s customers and non-customers, including government
agencies and enterprises, manage complex emergency response
workflows. The Emergency Response Operations app is available for
no charge to government agencies. The other three community apps
are available for no charge to companies and agencies through
September 30, 2020.
Emergency Response Operations app for government
agencies
Washington State’s Department of Health, a ServiceNow customer,
initially created the Emergency Response Operations app on the Now
Platform to manage their own response to COVID-19. Working with
ServiceNow, the Department of Health is making the app available to
all government entities at no charge.
“As the epicenter for COVID-19 in the U.S., the State of
Washington’s agencies, emergency responders and public health
professionals had to rapidly assemble an incident management
structure to lead outbreak response and mitigate the spread and
impact,” said Jennifer McNamara, Chief Information Officer,
Washington State Department of Health.
“Leveraging ServiceNow’s Now Platform, we were able to digitize
processes that allowed us to quickly resource critical Incident
Management Team positions. This automated a manual and
labor-intensive process that was fraught with errors while also
providing real-time visibility into resource allocations. Improved
accountability will allow us to secure the maximum federal
reimbursement for incident expenditures. We are building on the
success of this phase with automation of the other Incident
Management Functions such as resource demobilization, planning,
logistics, and finance.”
“Given the complexity and importance of community within this
crisis, we believe it’s our duty to share our approach and the
application we were able to quickly develop on the Now Platform.
That’s why we have worked with ServiceNow to make our application
freely available to other governmental entities. By digitizing
these processes, responding to an emergency does not have to create
an emergency to coordinate,” McNamara concluded.
Customer care plan
In addition to the State of Washington’s Emergency Response
Operations app, ServiceNow developed and introduced these three, no
charge community apps:
- Emergency Outreach: during a crisis, this app leverages
the Now Platform to help companies connect with employees to assess
the impact. Employers can reach out by email to provide information
and safety measures and request a response to confirm if employees
are safe and where they are located. Employers can also leverage
the ServiceNow Now Mobile App to send push notifications to
employees via mobile to get response.
- Emergency Self Report: this app helps an employee notify
their employer that they are self-quarantined and when the employee
will return to work and provides workflow support for the
employer.
- Emergency Exposure Management: when a company becomes
aware that its employee is diagnosed with an illness, this app
helps the employer identify other people who might have been
exposed based on the employee’s meetings history and job
location.
These community apps are part of a broader Customer Care Plan
launched by ServiceNow to support its customers as they focus on
maintaining business operations during the COVID-19 pandemic. This
includes a commitment to maintaining virtually 100% uptime for
ServiceNow instances; and launching a Now Community forum where
customers and partners can interact with other customers, as well
as an Apps Suggestions portal, where customers and partners can
provide their ideas for COVID-19 related apps or features.
More information about ServiceNow’s customer care plan,
including accessing the community apps, can be found at
servicenow.com/crisisresponse.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud‑based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
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© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
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and/or registered trademarks of ServiceNow, Inc. in the United
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ServiceNow PR Penny Bruce (408) 893-0601
penelope.bruce@servicenow.com
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