Medallia Becomes the Official Feedback Partner for MotoAmerica
August 10 2021 - 8:00AM
Business Wire
North America’s premier motorcycle road racing
series will capture fan, employee, and racer feedback with Medallia
Quickstart solutions.
Medallia, Inc. (NYSE: MDLA), the global leader in customer and
employee experience, today announced that Medallia will serve as
the 2021 Official Feedback Partner for MotoAmerica, North America’s
premier motorcycle road racing series.
“We partnered with MotoAmerica to tap into the raw excitement
and explosive growth in motorsports in the United States,” said
Medallia President and CEO Leslie Stretch. “Today, we are proud to
announce that we are expanding that relationship to become the
Official Feedback Partner for the rest of the season.”
As Official Feedback Partner, Medallia will provide MotoAmerica
with Medallia Quickstart Solutions to capture feedback from fans,
employees, and racers via video, audio, and text. MotoAmerica can
add immediate value by capturing, analyzing, and reporting on
customer, employee, and racer experiences to make real-time
decisions and improvements.
“It was cool having Medallia onboard as a sponsor for our event
at WeatherTech Raceway Laguna Seca, and it is awesome news that
they liked the experience and the activation at Laguna Seca and
want to turn that into even more involvement with our series,” said
MotoAmerica President Wayne Rainey. “It was a great experience
working with and getting to know the Medallia brand at Laguna, and
we look forward to continuing the relationship and leveraging
Medallia technology ourselves for the rest of the MotoAmerica
rounds.”
Medallia Quickstart Solutions are a powerful set of pre-packaged
experience management tools designed to help companies launch
impactful customer and employee experience feedback programs in
just a few days. Medallia Quickstart Solutions offer turnkey
feedback capabilities - including rich video feedback and
AI-powered text analytics - to deliver insights that drive
intelligent business decisions. Medallia Quickstart Solutions
include:
- Quickstart Customer Micropulse – get the clearest picture of
how customers are doing in the moment with two quick questions,
video and text
- Quickstart Fulfillment Experience – retain customers and
increase purchase frequency with optimized and consistent
fulfillment experiences
- Quickstart Employee Micropulse – captures continuous and
actionable employee feedback to know what’s on employees’ minds in
live-time
For information on Medallia, visit:
https://www.medallia.com/.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
customer, employee, citizen and patient experience. The company’s
award-winning SaaS platform, Medallia Experience Cloud, is becoming
the experience system of record that makes all other applications
customer and employee aware. The platform captures billions of
experience signals across interactions including all voice, video,
digital, IoT, social media and corporate messaging tools. Medallia
uses proprietary artificial intelligence and machine learning
technology to automatically reveal predictive insights that drive
powerful business actions and outcomes. Medallia customers reduce
churn, turn detractors into promoters and buyers, create
in-the-moment cross-sell and up-sell opportunities and drive
revenue-impacting business decisions, providing clear and potent
returns on investment. For more information visit
www.medallia.com.
© 2021 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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PR Contact: Austin DeArman press@medallia.com +1 (202)
341-9181
IR Contact: Carolyn Bass ir@medallia.com
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