Medallia CEO Named 2021 Service to the Citizen™ Industry Executive of the Year
July 07 2021 - 08:00AM
Business Wire
Company doubles down on commitment to helping public sector
organizations build trust
Medallia, Inc. (NYSE: MDLA), the global leader in customer and
employee experience, today announced that Medallia President and
CEO Leslie Stretch was named the Service to the Citizen™ Industry
Executive of the Year for 2021.
“Individuals and businesses expect the Government to deliver
experiences that are efficient and intuitive, just like the
experiences from leading private-sector organizations,” said
Service to the Citizen Awards Founder Martha Dorris. “Leslie
Stretch has demonstrated leadership and drive to help the public
sector meet and exceed the expectations of the public who depend on
them, as well as the employees that make government work."
The goal of the Service to the Citizen: Champions of Change
Program is to recognize those public servants, and their industry
partners, who demonstrate excellence in their delivery of services
that impact the public’s lives.
“It’s such an honor to receive this award,” said Stretch. “The
future of government has become the present of government seemingly
overnight. The public sector workplace is reinventing itself in
real-time, and Medallia is so proud to partner with our customers
in the public sector to help them create better experiences for
citizens, residents, and public sector employees.”
Medallia continues to make significant commitments to the public
sector, while achieving strong results. In May, Nina Bianchi joined
Medallia as the Solutions Principal for the Public Sector. Nina
joins Medallia after serving as the Chief of People & Culture
at the IT Modernization Center of Excellence at the U.S. Food and
Drug Administration (FDA), where she helped guide cultural
transformation during the peak of the pandemic.
“Digital transformation begins and ends with people. When people
experience a sense of belonging in our work culture, whether
remotely or in-person, we can generate sustained success with
tangible results,” said Bianchi. “Medallia’s mission to improve the
government experience for citizens, residents, and employees is
inspiring, and it’s amazing to see Leslie’s commitment to the
Public Sector to shape Democracy 2.0 honored by Service to the
Citizen.
Earlier this year, Medallia Experience Cloud earned Certified
Status for Information Security by HITRUST, and in the same quarter
received FedRAMP High authorization. Medallia is one of just a
handful of SaaS companies to hold this certification.
Stretch continued, “These achievements place Medallia in an
elite group of organizations worldwide, reinforcing that Medallia
is the most capable and secure platform for feedback data capture
and privacy and security on the market.”
For more information on how Medallia is helping the public
sector build trust through exceptional experiences, visit:
https://www.medallia.com/solutions/government/ or register for the
free Summer webinar series: GovExperience: The Value of Engaging
Customers and Employees.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
customer, employee, citizen and patient experience. The company’s
award-winning SaaS platform, Medallia Experience Cloud, is becoming
the experience system of record that makes all other applications
customer and employee aware. The platform captures billions of
experience signals across interactions including all voice, video,
digital, IoT, social media and corporate messaging tools. Medallia
uses proprietary artificial intelligence and machine learning
technology to automatically reveal predictive insights that drive
powerful business actions and outcomes. Medallia customers reduce
churn, turn detractors into promoters and buyers, create
in-the-moment cross-sell and up-sell opportunities and drive
revenue-impacting business decisions, providing clear and potent
returns on investment. For more information visit
www.medallia.com.
© 2021 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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PR Contact: Austin DeArman press@medallia.com +1 (202)
341-9181
IR Contact: Carolyn Bass ir@medallia.com
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