CARMAX LAUNCHES CONTACTLESS CURBSIDE PICKUP
April 14 2020 - 12:14PM
CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used
cars, today announced new customer offerings amid the COVID-19
pandemic. With the outbreak being at the heart of the world’s
focus, many customers are seeking alternative ways to shop for
vital essentials. That’s why CarMax is enhancing its online
shopping capabilities to include socially distanced and contactless
curbside pickup at most open stores nationwide. CarMax also
continues to offer home delivery at many open locations, where
customers can complete the entire car-buying experience from home
and have the vehicle delivered by a CarMax associate.
The new CarMax Curbside enables customers to complete the
car buying and selling experience while adhering to social
distancing practices. Customers won’t have to go inside the store
or make contact with a CarMax associate. Customers save time by
completing most of the process online in advance – including
selecting a vehicle, getting pre-approved for financing, and
getting a trade-in offer on an existing vehicle, if applicable.
Customers have the option to take a solo test drive of the vehicle
prior to purchase. As always, customers can return the car for any
reason within seven days of purchase for a full refund.
The majority of CarMax’s service departments are open and
serving customers who need warranty work, maintenance or repairs.
CarMax is following government mandates and keeping locations open
where permitted to support customers’ essential needs for reliable
vehicles.
“We’ve heard from customers that during this time, they need
access to reliable vehicles to pick up groceries, visit the doctor,
or commute to work,” said Bill Nash, president and CEO of CarMax.
“We’re focused on providing a safe car buying experience and
helping our customers any way we can. Whether it’s through home
delivery or curbside pickup for customers who need to purchase a
vehicle, or through service maintenance for customers to keep their
cars on the road, we’re here to help.”
To support customers and increase peace of mind, CarMax is also
providing an extension on the duration of its 90-day limited
warranty. The extension went into effect on 3/16/20 and applies to
all cars purchased on or after 12/17/19. In addition, CarMax Auto
Finance is providing payment assistance for existing customers who
may be struggling to make payments and is waiving late fees for
payments due in March and April.
CarMax has put significant measures in place to help reduce risk
of exposure to COVID-19. The company has implemented social
distancing practices and enhanced cleaning and sanitizing measures
in all locations. CarMax is sanitizing high-touch areas of
vehicles, including during appraisals and before and after test
drives and vehicle repairs.
Further details on how CarMax is supporting customers during the
COVID-19 pandemic may be found here. Customers in locations
offering curbside pickup may find additional information here.
About CarMax
CarMax, the nation’s largest retailer of used cars,
revolutionized the automotive retail industry by driving integrity,
honesty and transparency in every interaction. CarMax continues to
innovate and now the majority of its customers can enjoy a
personalized car buying experience, including the option to
complete transactions entirely from home, in store, or in a
seamless combination of both. CarMax has more than 215 stores
nationwide, and during the fiscal year ending February 29, 2020,
sold more than 830,000 used cars and more than 465,000 wholesale
vehicles at its in-store auctions. CarMax is proud to have been
recognized for 16 consecutive years as one of
the Fortune 100 Best Companies to Work For®. For
more information, visit www.carmax.com.
Lindsey Duke
CarMax
(855) 887-2915
PR@carmax.com
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