Fortune 500 Retailer CarMax Creating More Than 400 Jobs for New Contact Center in Tempe
September 10 2019 - 11:03AM
CarMax, the nation’s largest retailer of used cars, will create 430
new jobs for their new Customer Experience Center opening in Tempe
this December. The company is now hiring to fill the open positions
at the contact center. Candidates can apply now at
CarMaxPhoenix.com.
“We’re proud that yet another Fortune 500 company is expanding
in Arizona, creating hundreds of new jobs for our citizens and
investing in our communities,” said Governor Doug Ducey. “We thank
CarMax for choosing Arizona and congratulate the company on their
impressive growth!”
The state-of-the-art facility will be the third
stand-alone Customer Experience Center that supports the Fortune
500 retailer’s new omni-channel customer-driven car buying
experience where customers can buy a car on their terms, whether
they want to buy a car completely from home, in-store, or a
seamless combination of both. “We are excited to continue our
growth in the Phoenix metropolitan area and build out our talented
associate team to fuel our continued innovation,” said Diane
Cafritz, CarMax Chief Human Resources Officer. “The Phoenix area is
a natural fit with our business needs due to its top contact center
talent and strong local culture.”
The company is hiring customer experience consultants and
managers to work at the new location at 1515 West 14th Street in
Tempe. Offering full-time opportunities, consultants working in the
contact center will support customers over the phone or online with
shopping and financing until the customer is ready to pick up their
vehicle at an area store or receive the vehicle through home
delivery.
CarMax is recruiting for Spanish bilingual candidates to fill
approximately a third of the open roles. Consultants can earn up to
$22 an hour or more, with bilingual candidates receiving a pay
premium.
“No previous automotive experience is required for any of these
new roles. We’re looking for driven, customer-focused associates
with strong communication skills who are eager for a great career
opportunity and to deliver an unparalleled customer experience,”
Cafritz said.
“CarMax is a company that pushed the status quo and disrupted
the market of used car sales,” said Mayor Mark Mitchell, City of
Tempe. “They continue to evolve their business and Tempe is looking
forward to being part of that expansion,”
“As a leader in the industry’s digital revolution, CarMax’s new
location in Greater Phoenix showcases their investment in growth
and innovation through their evolved approach to buying and selling
a car,” says Chris Camacho, president and CEO, Greater Phoenix
Economic Council. “Their new operation will provide residents
across the region with employment opportunities and we wish CarMax
nothing but success.”
“We are thrilled that CarMax, one of the biggest names in the
industry, is making a strategic investment in Arizona to scale
their operations,” said Sandra Watson, president & CEO of the
Arizona Commerce Authority. “Arizona offers the best business
environment anywhere in the nation, and we look forward to
supporting the growth and success of CarMax in our state.” CarMax
has more than 25,000 associates nationwide and for 15 consecutive
years has been named as one of the FORTUNE 100 Best Companies to
Work For®. There are three existing CarMax stores in Greater
Phoenix, including the company’s new Scottsdale store which opened
on August 28.
# # #
About CarMaxCarMax, the nation’s largest retailer of used
cars, revolutionized the automotive retail industry by driving
integrity, honesty and transparency in every interaction. CarMax
continues to innovate and is currently rolling out an omni-channel
experience, providing customers the option to complete transactions
entirely from home, in store, or a seamless combination of both.
CarMax has more than 200 stores nationwide, and during the latest
fiscal year sold nearly 750,000 used cars and 450,000 wholesale
vehicles at its in-store auctions. With more than 25,000
associates, CarMax is proud to have been recognized for 15
consecutive years as one of the Fortune 100 Best
Companies to Work For®. For more information,
visit www.carmax.com.
Contact:
Media:pr@carmax.com, (855) 887-2915
- Phoenix CEC Associate Image
Public Relations
CarMax
(855) 887-2915
PR@carmax.com
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