By Ben Eisen 

This article is being republished as part of our daily reproduction of articles that also appeared in the U.S. print edition of The Wall Street Journal (February 12, 2020).

Wells Fargo & Co. is overhauling its reporting lines, Chief Executive Charles Scharf's first move to stamp out the corporate structure implicated in its fake-account scandal.

The bank said on Tuesday that it plans to split its three business units into five. What had been known as the wholesale bank will be split into a commercial bank that provides back-end services for companies, as well as a separate investment bank that focuses on capital markets.

The lender also will split its consumer bank into two units: one that focuses on branches and small businesses and another that focuses on consumer lending. The two units had been run separately prior to 2017.

While the reorganization will result in more units, it is designed to provide more oversight, with the heads of each unit reporting directly to Mr. Scharf.

This is the first major structural change under Mr. Scharf, an outsider brought to run the bank in October. He has prioritized appeasing regulators and repairing the bank's reputation, which was sullied after the company in 2016 revealed that branch employees had opened perhaps millions of accounts without customer consent.

"I am confident that this organizational model and our strengthened risk and control foundation will bring greater focus and accountability to the company," Mr. Scharf said in a statement.

Regulators and Wells Fargo's board have said the company's decentralized structure -- which gave considerable power to the leaders of the bank's business lines -- was among the chief causes of the 2016 scandal. Inside the consumer bank, the run-it-like-you-own-it approach fostered an aggressive sales culture that pushed low-level employees to open fake accounts to hit their targets, the bank's board concluded in a 2017 investigation.

The new structure echoes that of JPMorgan Chase & Co., which emerged from the financial crisis as a leader among U.S. banks. Mr. Scharf, a former JPMorgan executive, once served as chief of staff to CEO James Dimon.

Mr. Scharf has brought in a number of outside executives, many of whom are former JPMorgan colleagues. They include Scott Powell, who joined as chief operating officer at the end of last year.

Mike Weinbach, formerly the head of JPMorgan's mortgage business, will join Wells Fargo to run its new consumer-lending unit. Mary Mack, who had overseen the unit that included lending and the community bank, will narrow her oversight to the community bank.

Perry Pelos, who supervised the wholesale bank, will lead the commercial-banking unit. Jon Weiss, who ran wealth and investment management, will manage the corporate and investment bank. The company will search for a new head of wealth and investment management.

Wells Fargo's businesses have been under pressure in the years since the fake-account scandal, with earnings in each of the three former units trending downward.

Mr. Powell said that integrating operations across the company will allow Wells Fargo to better serve customers. The moves are "laying the foundation for future success," he said in an interview.

Mr. Powell's responsibilities also include oversight of sales practices across the organization. He has brought in another executive, Michael Cleary, to manage those efforts.

Wells Fargo also will create a new group to focus on strategy, digital platforms and innovation, encompassing some of the former responsibilities of Avid Modjtabai, an executive who announced her retirement last fall.

David Benoit contributed to this article.

Write to Ben Eisen at


(END) Dow Jones Newswires

February 12, 2020 02:47 ET (07:47 GMT)

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