Building on six years of successful partnership, the renewed
contract will focus on driving greater automation, innovation and
efficiency across the service
LONDON, Aug. 24, 2021 /PRNewswire/ -- Infosys (NSE:
INFY) (BSE: INFY) (NYSE: INFY), a global leader in
next-generation digital services and consulting, today announced
the signing of a new minimum three-year contract with UCAS, the
admissions service for UK higher education.
UCAS and Infosys have enjoyed a successful technology
partnership since 2015 but following an extensive tender process
the new contract represents a major step change in the
relationship, focusing on delivering seamless customer service
experiences through greater automation, innovation and
efficiency.
UCAS provides vital admissions and information services to
students, schools, advisers, and higher education providers,
offering over 30,000 courses to prospective applicants each year.
The service delivers the single biggest infrastructure event within
the UK education sector annually on results days every August. UCAS
supports approximately 700,000 applicants every year– with 60,000
more this year than in 2020, and current predictions suggesting
there will be 1 million applicants to higher education in the UK by
2025.
The partnership between UCAS and Infosys is fundamental to the
support and delivery of a professional and stable platform that
students and the people advising and supporting them, can rely on
when navigating their journey to higher education.
As part of the new agreement Infosys will provide a wide range
of digital services that will enable UCAS to further develop the
capabilities that connect learners to universities, awarding
bodies, schools, and other organisations, built on a dynamic
digital suite of systems able to rapidly respond to the evolving UK
higher education sector. Infosys will continue to concentrate on
helping UCAS achieve its ambitious targets on lowering costs,
optimizing, and enhancing services for students, delivering more
robust security, and providing business-as-usual (BAU) services
between legacy and new digital systems.
Today's announcement follows UCAS' busiest Results Day ever on
10th August, with 1.5 million logins registered in
UCAS Track (peaking at 2000 logins per second), 182,126 page views
on the Career Finder tool, and UCAS teams supporting more than
11,000 students with queries on the phone or via social media. The
traffic is the highest volume to UCAS' systems ever seen on the
most important day of the year for UCAS.
Sander Kristel, UCAS' Chief
Operations Officer, said, "I cannot emphasise enough the
importance of this new agreement with Infosys, and the benefits to
UCAS staff and customers. It represents a real shift in our
partnership, and will focus extensively on automation, innovation,
and efficiency across the business, which is key to delivering on
our strategy for the future.
UCAS is seeing an increase in student demand across all areas; a
demographic uplift, and a growing demand from mature students and
overseas applicants means that we are anticipating a million
undergraduate applicants by 2025. We need to ensure that the future
services that we provide reflect the diverse range of options that
applicants will have, for instance when looking for an
apprenticeship. That is why this new contract with Infosys is
fundamental for us to continue to deliver an efficient and
effective service for all of our customers and stay at the top of
our game as the go to place for higher education across the
globe."
Ashiss Kumar Dash, EVP and Segment Head - services,
utilities, resources, energy at Infosys, emphasized,
"Our relationship with UCAS spans the last six years, and our
renewed partnership is testament to the great success we've
achieved in that time, delivering on UCAS' digital vision. In the
next three years, we will continue to bring together industry
leading capabilities, ecosystems and talent to deliver new
experiences that reflect the growing expectations and changing
dynamics in the higher education sector. With a focus on delivering
greater innovation and seamless customer service experiences, we
look forward to supporting UCAS retain its position as a highly
trusted and accessible service."
About UCAS
UCAS, the Universities and Colleges Admissions Service, is an
independent charity, and the UK's shared admissions service for
higher education.
Our services support young people making post-18 choices, as
well as mature learners, by providing information, advice, and
guidance to inspire and facilitate educational progression to
university, college, or an apprenticeship. We manage almost three
million applications, from around 700,000 people each year, for
full-time undergraduate courses at over 380 universities and
colleges across the UK.
We also provide a wide range of research, consultancy and
advisory services to schools, colleges, careers services,
professional bodies, and employers, including apprenticeships.
About Infosys Ltd.
Infosys is a global leader in next-generation digital services
and consulting. We enable clients in more than 50 countries to
navigate their digital transformation. With over four decades of
experience in managing the systems and workings of global
enterprises, we expertly steer our clients through their digital
journey. We do it by enabling the enterprise with an AI-powered
core that helps prioritize the execution of change. We also empower
the business with agile digital at scale to deliver unprecedented
levels of performance and customer delight. Our always-on learning
agenda drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE:
INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, financial expectations and plans for navigating the
COVID-19 impact on our employees, clients and stakeholders are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding COVID-19 and the effects of government and
other measures seeking to contain its spread, risks related to an
economic downturn or recession in India, the United
States and other countries around the world, changes in
political, business, and economic conditions, fluctuations in
earnings, fluctuations in foreign exchange rates, our ability to
manage growth, intense competition in IT services including those
factors which may affect our cost advantage, wage increases in
India, our ability to attract and
retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, industry segment concentration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks or system failures, our ability to successfully complete
and integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of
governmental fiscal incentives, political instability and regional
conflicts, legal restrictions on raising capital or acquiring
companies outside India,
unauthorized use of our intellectual property and general economic
conditions affecting our industry and the outcome of pending
litigation and government investigation. Additional risks that
could affect our future operating results are more fully described
in our United States Securities and Exchange Commission filings
including our Annual Report on Form 20-F for the fiscal year ended
March 31, 2021. These filings are
available at www.sec.gov. Infosys may, from time to time, make
additional written and oral forward-looking statements, including
statements contained in the Company's filings with the Securities
and Exchange Commission and our reports to shareholders. The
Company does not undertake to update any forward-looking statements
that may be made from time to time by or on behalf of the Company
unless it is required by law.
For more information, please contact:
Dena Tahmasebi, Head of Communications EMEA,
Infosys: dena.tahmasebi@infosys.com
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