Hippo Appoints Chief Claims Officer to Bolster Claims Innovation
October 26 2021 - 9:05AM
Business Wire
Former Hiscox and Homesite Insurance executive
brings cutting-edge data & analytics expertise to further
enhance the reliable, personalized claims experience Hippo provides
its customers
Hippo (NYSE: HIPO), the home insurance group that created a new
standard of care and protection for homeowners, today announced
that Grace Hanson will join the company as Hippo’s first Chief
Claims Officer, effective January 2022. Hanson will oversee the
growth and sophistication of Hippo’s claims organization as the
company expands to reach more than 90 percent of U.S. homeowners
this year.
“Hippo is at the forefront of the customer-first approach in the
home insurance space, leveraging cutting-edge technology to
anticipate and solve homeowner problems before they emerge, and
guiding them when they experience a loss,” said Hanson. “Protecting
the home is a passion of mine and I’m excited to build on Hippo’s
innovative successes to push the bar for customer experience in
claims and take care of our customers when they need us most.”
Hippo is transforming the home insurance industry by protecting
the joy of homeownership through proactive and consumer-focused
products and services. A key component of Hippo’s approach is its
personalized approach to claims, which Hanson will oversee, that
works directly with customers to provide a reliable and painless
claims experience. In her role, Hanson will extend the company’s
use of technology and data to increase claims efficiency and ensure
that customers are able to complete claims with limited effort and
an empathic shoulder to lean on throughout the process.
“Hippo has done an exceptional job of modernizing the customer
flow, risk mitigation through the use of IoT devices, and enhancing
automation of the underwriting process; all of which create a
delightful customer experience,” said Rick McCathron, President of
Hippo. “As Hippo takes the next step in becoming a holistic home
protection partner for our customers, we are investing the same
level of technology and innovation into the claims handling process
to maintain a high bar and commitment to customer
satisfaction.”
Hanson has developed a deep pedigree of insurance expertise and
refined the ability to look at the claims function in a unique way.
She has her finger on the pulse of the industry and is eager to
drive modernization across Hippo’s claims organization. Previously,
she was the Chief Claims Officer for Hiscox where she brought
significant change to the claims function. In her career, Hanson
built deep experience with InsurTech companies as SVP Chief Claims
Officer of Homesite Insurance, the first insurer to offer a fully
digital homeowner product. In her role, Grace built a claims
organization that not only handled 400 percent growth in eight
years but was also at the forefront of using emerging
technology.
“To Hippo, the best claims experience is not just managing a
claim quickly and efficiently, but helping homeowners avoid the
claim entirely. When you have someone with such a deep
institutional background as Grace, who also understands the rate of
change in the industry, she can absolutely help guide us in the
areas of preventative, proactive services that help avoid that
claim from happening,” said McCathron. “Her contributions to the
company will transcend the claims function and it’s our belief that
she will add value in almost every aspect of our company.”
Hanson has a Juris Doctor, cum laude, from Tulane University, an
MBA from Northeastern University, and a CPCU designation. She is
also a board member of Build Change, leveraging technology and
strategic differentiation to improve the structural stability of
housing in emerging countries vulnerable to seismic and cyclonic
risk.
About Hippo
Hippo’s goal is to make homes safer and better protected so
customers spend less time worrying about the burdens of
homeownership and more time enjoying their homes and the life
within. Harnessing real-time data, smart home technology, and a
growing suite of home services, we are creating the first
integrated home protection platform. Hippo is headquartered in Palo
Alto, California with offices in Austin and Dallas, Texas and
insurance products available to more than 80 percent of U.S.
homeowners in 37 states. Hippo Insurance Services is a licensed
property casualty insurance agent with commercial and personal
lines products underwritten by various insurance companies. For
more information, including licensing information, visit
http://www.hippo.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211026005720/en/
Andrea Collins / Courtney Klosterman press@hippo.com
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