Hilton Grand Vacations Introduces Its Enhanced Care Guidelines, Creating an Even Cleaner and Safer Stay for Travelers
May 26 2020 - 10:00AM
Business Wire
Incorporates the Hilton CleanStay Program at
Branded Resorts and Sales Galleries
Hilton Grand Vacations Inc. (NYSE: HGV) introduces its Enhanced
Care Guidelines, designed to provide owners, guests and team
members with the highest level of cleaning protocols and safety
standards in response to the COVID-19 pandemic. Rolling out across
all HGV branded resorts and sales galleries, the Enhanced Care
Guidelines incorporates the Hilton CleanStay to include best
practices and protocols as recommended by the Centers for Disease
Control and Prevention and cleaning solutions approved by the
Environmental Protection Agency.
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Hilton Grand Vacation’s Enhanced Care
Guidelines pays extra attention to these top 10 high-touch areas.
(Graphic: Business Wire)
“We’ve always been dedicated to providing a clean and safe
environment for our owners, guests and team members,” said Mark
Wang, president and CEO at Hilton Grand Vacations. “That’s why, as
the COVID-19 pandemic evolved, so did our focus to further elevate
our standards of cleanliness at our properties, sales galleries and
corporate offices worldwide. We’ve created the Enhanced Care
Guidelines to focus on cleanliness that’s visible throughout a
guest’s stay – from check-in to check-out.”
The Enhanced Care Guidelines include:
- Low-touch arrivals and departures with helpful social
distancing signage, all front desk stations will have protective
partitions. In addition, bell staff and valet attendants will wear
gloves and face coverings wherever possible. Furthermore, HGV will
provide complimentary face coverings for all guests and hand
sanitizer stations will be strategically located throughout the
property.
- Frequent and thorough cleaning of all high-traffic
public spaces, including lobbies, front desks, elevator landings
and sales galleries.
- HGV room seal will be placed on guestroom entry doors to
indicate the room has not been accessed since it was thoroughly
cleaned, adding an extra measure of assurance.
- Extra disinfection in high-touch areas using
EPA-approved COVID-19 cleaning solutions, including light switches,
door handles, phones, TV remotes, thermostats, bed and bedding,
bathrooms, safes, kitchen housewares and surfaces.
- Reduction of paper items, including guest directories,
magazines and printed promotional items supplemented with digital
options to limit guest exposure.
- Social distancing practices implemented throughout our
properties, including signage directing guests and our team members
to keep a safe distance.
- Pool decks and fitness centers will have capacity
limitations to ensure proper social distancing and will also
receive frequent and thorough cleaning.
- New technologies will be evaluated and considered to
further improve HGV’s Enhanced Care Guidelines.
HGV team members will receive personal protective equipment and
enhanced training to help protect everyone’s well-being while
continuing to deliver unmatched HGV hospitality.
“Our top priority is always the health and safety of our owners,
guests and team members,” says Stan Soroka, chief customer officer
at Hilton Grand Vacations. “Elevating our cleaning standards not
only provides our owners and guests with a worry-free environment
so they can enjoy their return to travel, but provides our team
members a safe place to work so they, in turn, can take care of
their families and all who visit us.”
HGV is welcoming back owners and guests at many resort locations
where operations were temporarily suspended due to COVID-19. While
in suspension, essential resort personnel worked diligently
maintaining the resorts for a safe re-opening. Annual deep
cleanings, typically scheduled during slower seasons, were moved up
and completed, allowing the resorts to be in top shape when owners
and guests arrive.
Last week, eight HGV resorts opened for operations, with five
anticipated to follow suit in weeks to come across Colorado,
Florida, Nevada, South Carolina and Utah.
About Hilton Grand Vacations Inc.
Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a
leading global timeshare company. With headquarters in Orlando,
Florida, Hilton Grand Vacations develops, markets and operates a
system of brand-name, high-quality vacation ownership resorts in
select vacation destinations. The Company also manages and operates
two innovative club membership programs: Hilton Grand Vacations
Club® and The Hilton Club®, providing exclusive exchange, leisure
travel and reservation services for more than 325,000 club members.
For more information, visit www.hiltongrandvacations.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200526005081/en/
Lauren George 407-613-8431 Lauren.George@hgv.com
Hilton Grand Vacations (NYSE:HGV)
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