DETROIT, June 24, 2020 /PRNewswire/ -- General Motors
is expanding the power of OnStar from the vehicle to the smartphone
with a new mobile app for OnStar members in the United States and Canada, available complimentary for six months
if members redeem the offer by Friday, July
31, 2020. With OnStar Guardian1, members with
active service plans and up to seven of their family members and
friends can access critical OnStar safety services from their
compatible phones, whether they're at home, out walking, or
traveling in any vehicle, regardless of brand, age or
ownership.
The launch of OnStar Guardian comes at a time when the COVID-19
pandemic has impacted people's personal lives in profound ways,
according to the Pew Research Center. As health officials and
lawmakers begin to relax shelter-in-place guidelines, it's even
more important for people to be safe while moving around.
"When it's time for people to get back out in the world, we want
to help them feel safe," said Jeff
Haase, head of OnStar Guardian, GM Global Innovation.
"OnStar Guardian reimagines what it means to have OnStar protection
– it's no longer a technology that is solely tied to the vehicle.
This app helps OnStar members and their loved ones be safe out
there using the power of OnStar, no matter what vehicle they are
in."
As people move around the world in different ways, OnStar
Guardian brings family location sharing and the safety and security
of live advisor access to new scenarios, including during walks
home after dark, time spent in a rideshare or rented vehicle, or
when a teenage child is riding in a friend's car.
The app includes access to select OnStar safety services backed
by a trained OnStar advisor, including:
Mobile Crash Response
When you need to travel,
the OnStar Guardian app brings Mobile Crash Response to any vehicle
you or your loved ones are in. The Guardian app is designed to use
your smartphone's sensors to help detect a crash and alert an
Emergency-Certified OnStar advisor, who can connect with first
responders. Mobile Crash Response services can connect you to an
OnStar advisor automatically on Android devices only.
Roadside Assistance
If you or your loved ones need to be on the road and need a jump,
have a flat or get locked out, use the OnStar Guardian app to
request Roadside Assistance for any vehicle.
Emergency Services
The red Emergency button in the app provides access to OnStar
Emergency-Certified advisors, who are available 24/7. These
advisors are certified by the International Academies of Emergency
Dispatch and can assess a situation, contact 911 as needed, provide
critical medical instruction and stay on the line until help
arrives.
Location Status
OnStar members and the loved ones
they choose can share their location with the entire group in the
"My Family" section of the app. Members can have added peace of
mind and see locations of their loved ones, based on the location
of their smartphone, right in the app.
During the COVID-19 pandemic, GM and OnStar have taken many
actions to support our members, including Crisis Assist, advisor
screenings for COVID-19 symptoms, routing assistance to COVID-19
testing facilities, and 24/7 Command Center monitoring of Centers
for Disease Control and Prevention, Federal Emergency Management
Agency, Department of Homeland Security and public safety channels
for the most current information.
OnStar members can check their eligibility and redeem the
complimentary OnStar Guardian offer at: onstar.com/guardian.
1OnStar Guardian app: Available on select Apple
and Android devices. Mobile Crash Response services are intended
for use in vehicles only and can connect automatically on Android
devices only. Service availability, features and functionality vary
by device and software version. Active service plan, OnStar
Guardian service plan add-on, cell reception, GPS signal, and
device data connection required. Terms, limitations and
restrictions apply. Device permissions are required for app to
operate properly. OnStar links to emergency services. Device
and app may not transmit all crash data. Roadside service provided
by Allstate Roadside Services for vehicles only, towing services
have additional fees. See onstar.com for details and limitations.
Pricing and availability subject to change. You may cancel at any
time by calling 1.888.4ONSTAR (1.888.466.7827).
About OnStar:
Launched in 1996, OnStar is a wholly owned subsidiary of GM
Holdings LLC ("GM") and offers emergency, security and navigation
services in Chevrolet, Buick, GMC,
Cadillac, Opel and Vauxhall
models. OnStar offers a range of subscription services such as
Automatic Crash Response, Emergency Services and Stolen Vehicle
Assistance.
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SOURCE General Motors Co.