FIS Doubles Applications Covered by Service Level Agreement; Reduces Service Disruption Period to As Little as Ten Minutes
August 13 2020 - 08:00AM
Business Wire
Key facts
- Expanded service level agreement now covers 74 selected
cloud-based banking and merchant solutions in the U.S. and
U.K.
- Industry-leading SLA also reduces designated service disruption
period to as little as ten minutes.
- FIS has invested significantly in cloud-enabling its global
network, with more than 70 percent of its applications now running
in the FIS secure cloud.
Continuing its commitment to providing world-class levels of
service and system uptime to its clients, financial technology
leader FIS® (NYSE: FIS) said today that it has doubled the number
of cloud-based applications covered by its industry-leading service
level agreement (SLA), while reducing the designated service
disruption period to as little as ten minutes.
Under the SLA, the company will issue financial credits to
clients using selected FIS applications should those clients
experience service disruptions caused by FIS lasting longer than a
designated period of time. The SLA now covers 74 cloud-based
solutions from FIS – more than twice the number as when the
agreement was announced last year.
FIS has extended the SLA to cover additional U.S. banking
applications as well as selected Worldpay merchant solutions
applications in the U.S. and the U.K. The service disruption
periods designated in the SLA vary by application and range from 10
to 60 minutes, not including scheduled downtime or pre-planned
maintenance.
“At a time when organizations require constant availability for
their critical applications, the expanded SLA demonstrates our
confidence in the reliability of our world-class global delivery
network,” said Bruce Lowthers, president, Banking and Merchant
Solutions at FIS. “We have invested significantly in cloud-enabling
our global network and today more than 70 percent of our
applications run in the FIS secure cloud. We are committed to
continuing to grow the number of applications covered by our
groundbreaking SLA and extending the benefits of this agreement to
more of our clients around the world.”
FIS plans to showcase its expanded SLA, as well as a range of
innovative new technologies and solutions, at its virtual InFocus
client conference next week.
About FIS
FIS is a leading provider of technology solutions for merchants,
banks and capital markets firms globally. Our more than 55,000
people are dedicated to advancing the way the world pays, banks and
invests by applying our scale, deep expertise and data-driven
insights. We help our clients use technology in innovative ways to
solve business-critical challenges and deliver superior experiences
for their customers. Headquartered in Jacksonville, Florida, FIS is
a Fortune 500® company and is a member of Standard & Poor’s
500® Index. To learn more, visit www.fisglobal.com. Follow FIS on
Facebook, LinkedIn and Twitter (@FISGlobal).
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version on businesswire.com: https://www.businesswire.com/news/home/20200813005047/en/
Kim Snider, 904.438.6278 Senior Vice President FIS Global
Marketing and Communications kim.snider@fisglobal.com
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