FedEx Announces Expansion of FedEx Freight Direct
October 15 2019 - 9:00AM
Business Wire
New service meets growing demand driven by
e-commerce to deliver heavy, bulky items into homes and
businesses
FedEx Freight, a subsidiary of FedEx Corp. (NYSE: FDX), a
leading provider of less-than-truckload (LTL) services, announced
today the expansion of FedEx Freight Direct to more than 80 percent
of the contiguous U.S. population following a pilot in select
markets earlier this year. The new e-commerce solution offers
delivery of bulky items such as furniture, TVs and exercise
equipment by FedEx Freight team members into residences and
businesses.
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FedEx Freight announced today the
expansion of FedEx Freight Direct to more than 80 percent of the
contiguous U.S. population following a pilot in select markets
earlier this year. The new e-commerce solution offers delivery of
bulky items such as furniture, TVs and exercise equipment by FedEx
Freight team members into residences and businesses. (Photo:
Business Wire)
FedEx Freight Direct is the first standardized FedEx service to
make deliveries through the door and into homes and will enhance
delivery into businesses with new options. The service incorporates
technology to increase shipment visibility, give consumers enhanced
delivery choices, and offer exceptional convenience.
E-Commerce Growth in LTL Industry The growth of
e-commerce is rapidly changing customer expectations, creating new
opportunities in the less-than-truckload (LTL) market. This
includes an increase of inbound freight to distribution centers as
e-commerce companies build more centers closer to their end
customers, as well as deliveries of bulky items to customers who
purchase larger items online and expect delivery inside their homes
or places of business.
“Today’s consumers are just as comfortable purchasing a
television or sofa online as they are groceries or books,” said
Brie Carere, FedEx executive vice president and chief marketing and
communications officer. “We’re seeing more oversized items move
through our global network. FedEx Freight Direct is critical to
addressing these challenges as part of our growing e-commerce
portfolio.”
Reliability of FedEx Network and Expertise FedEx Freight
Direct offers convenient features of service and provides
end-to-end visibility across the entire lifecycle of a shipment in
one seamless network.
“Like the rest of FedEx, innovation is in our DNA at FedEx
Freight,” said FedEx Freight President and CEO, John Smith. “We are
proud to offer this innovative, e-commerce residential and
commercial delivery service that leverages the speed and
reliability of FedEx Freight’s leading nationwide LTL network to
move these larger items safely into consumers’ homes and
businesses.”
The expanded service draws on decades of FedEx experience to
ensure reliability for customers. The FedEx Freight Direct delivery
equipment, including trucks, were designed with significant input
from FedEx Freight drivers specifically to operate in
limited-access areas like residential neighborhoods. Team members
who conduct these deliveries have undergone extensive training to
provide exceptional customer service at these destinations.
Enhancing Consumer Choice and Convenience The FedEx
Freight Direct service and technology were designed using customer
feedback and offers consumers more convenience and reliability with
three service levels to meet speed and budget needs:
- Standard: Currently available to over 80% of the
contiguous U.S. population through 173 service centers using the
FedEx Freight Priority LTL network, Standard offers delivery into
the first room of convenience in a residence or business. This
includes a two-hour delivery window and the ability for customers
to select delivery times and receive proactive notifications.
- Premium: Includes the same features as Standard along
with delivery to room of choice and optional packaging removal.
Premium deliveries will be conducted by two FedEx Freight team
members to ensure safety and quality service.
- Basic: To the door service, currently offered as
Residential delivery.
With to-the-door Basic coverage available to 100% of the
contiguous U.S. population and Standard and Premium service
coverage continuing to expand, FedEx Freight Direct will meet
customer demands for delivery of heavy/bulky goods.
About FedEx Freight Since 2001, connecting customers with
opportunity has motivated the people of FedEx Freight, a subsidiary
of FedEx Corp. (NYSE: FDX) and a leading provider of LTL freight
services. We revolutionized the LTL industry with the priority and
economy model, and we offer our customers both fast-transit
delivery of time-sensitive freight (FedEx Freight Priority has the
fastest published transit times of any nationwide LTL service) or
cost-effective delivery when they can trade time for savings.
Through more than 370 service centers and 25,000 motorized
vehicles, FedEx Freight moves more than 115,000 LTL shipments each
day throughout the U.S., Canada and Mexico. With a steadfast focus
on Safety Above All, our 45,000 team members are driven to innovate
for our customers and give back to the communities where we live
and work. To learn more, please visit about.fedex.com.
About FedEx Corp. FedEx Corp. (NYSE: FDX) provides
customers and businesses worldwide with a broad portfolio of
transportation, e-commerce and business services. With annual
revenues of $70 billion, the company offers integrated business
applications through operating companies competing collectively and
managed collaboratively, under the respected FedEx brand.
Consistently ranked among the world’s most admired and trusted
employers, FedEx inspires its more than 450,000 team members to
remain “absolutely, positively” focused on safety, the highest
ethical and professional standards and the needs of their customers
and communities. To learn more about how FedEx connects people and
possibilities around the world, please visit about.fedex.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20191015005204/en/
Gretchen Mathis FedEx Media Relations 901.434.5701
gretchen.mathis@fedex.com
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