DTE Energy Earns Highest in Customer Satisfaction for Residential Natural Gas Service in Segment from J.D. Power
September 09 2020 - 1:29PM
DETROIT, Sept. 9, 2020 — DTE Energy, Michigan’s largest
energy provider, today announced its gas company has achieved the
Highest in Customer Satisfaction for Residential Natural Gas
Service in the Midwest among large utilities award in the J.D.
Power 2020 Gas Utility Residential Customer Satisfaction Study.
DTE Gas earned this award for its overall score and was number
one in the J.D. Power study factors for safety & reliability,
communications and corporate citizenship.
Matt Paul, President and COO, DTE Gas, said he appreciates the
customer recognition for the best-in-class service his company
provides.
“At DTE, we are committed to customer service excellence.
I’m very proud to see the efforts of our team reflected in these
survey results,” said Paul. “We’ve undertaken significant efforts
to modernize our gas infrastructure while keeping gas costs low.
I’d like to thank our customers for recognizing our commitment to
providing safe and reliable service and I’d like to thank our
employees for everything they do to deliver service
excellence.”
DTE provides natural gas service to 1.3 million customers in
more than 500 communities across Michigan through more than 21,000
miles of gas pipelines.
DTE Gas is investing $3.5 million in modernizing the natural gas
infrastructure across the state to continue to provide safe and
reliable natural gas service now and for future generations. The
18-year plan includes replacing nearly 200 miles a year of old cast
iron and steel pipes with more flexible, corrosion resistant pipes
as well as several other critical integrity and safety
projects.
About DTE Energy
DTE Energy (NYSE: DTE) is a Detroit-based diversified energy
company involved in the development and management of
energy-related businesses and services nationwide. Its operating
units include an electric company serving 2.2 million customers in
Southeast Michigan and a natural gas company serving 1.3 million
customers in Michigan. The DTE portfolio includes energy businesses
focused on power and industrial projects; renewable natural gas;
natural gas pipelines, gathering and storage; and energy marketing
and trading. As an environmental leader, DTE utility operations
will reduce carbon dioxide and methane emissions by more than 80
percent by 2040 to produce cleaner energy while keeping it safe,
reliable and affordable. DTE Electric and Gas aspires to achieve
net zero carbon and greenhouse gas emissions by 2050. DTE is
committed to serving with its energy through volunteerism,
education and employment initiatives, philanthropy and economic
progress. Information about DTE is available at dteenergy.com,
empoweringmichigan.com, twitter.com/dte_energy and
facebook.com.
Anne Santori
DTE Energy
313.235.5555
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