MELVILLE, N.Y., March 2, 2020 /PRNewswire/ -- Offering its
authorized channel partners a free, user-friendly service that
enhances the ability to deliver a Managed Print Service (MPS)
solution for its large format printers, Canon U.S.A., Inc., a leader in digital imaging
solutions, is excited to announce its new eService cost-per-use
program. Designed with usability in mind, this easy to use solution
allows Canon's authorized channel partners to remotely monitor
their customers' usage and service-related data from their
imagePROGRAF, PRO Series, TX Series, TM Series and legacy
printers*.
With this new offering, customers may no longer have to purchase
a printer upfront, or manually order supplies or services. Instead,
by utilizing eService, customers can pay on a print-per-use basis,
allowing them to concentrate more on managing their business as any
consumable or service will be provided on an as needed basis.
Customers also receive full-term service and support, including
routine maintenance where available from a channel partner, so they
no longer need to worry about checking if there is enough ink or
paper. eService provides the tools that will help print providers
deliver a MPS solution for their customers.
Canon service authorized partners who use eService can remotely
view consumable usage levels, as well as the service status and
history of a customer's printer, by gaining access to a dashboard
provided by this offering. As an added convenience, eService can
also automatically notify print providers in cases when customers
require consumables, or when an imagePROGRAF printer requires
attention. These additional services offered through eService are
designed to deliver quicker response times for service-based needs
as they help to eliminate downtime, increase customer satisfaction
and streamline productivity for users.
"Fulfilling the needs of our customers is our first priority,
and with the eService Software, we are able to do that and more,"
Bart Jordan of Dorado Graphix.
"eService efficiently delivers the information we need to help our
customers be more successful and efficient, which in turn, allows
them to concentrate more on running their business."
Availability:
The new eService software is now
available to Canon imagePROGRAF authorized service providers.
About Canon U.S.A.,
Inc.
Canon U.S.A., Inc., is a
leading provider of consumer, business-to-business, and industrial
digital imaging solutions to the United
States and to Latin America
and the Caribbean markets. With
approximately $33 billion in global
revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third
overall in U.S. patents granted in 2019† and is one
of Fortune Magazine's World's Most Admired Companies in
2020. Canon U.S.A. is dedicated to
its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon
U.S.A., sign up for the Company's
RSS news feed by visiting www.usa.canon.com/rss and follow us on
Twitter @CanonUSA.
†Based on weekly patent counts issued by United
States Patent and Trademark Office.
*Refer to the FAQ on eSupport for complete printer
compatibility.
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SOURCE Canon U.S.A., Inc.