The joint technology and go to market agreement
will help customers accelerate their digital transformation
initiatives in the cloud
Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, and Microsoft Corp. have
expanded their global partnership by pairing the industry leading
Avaya OneCloud™ portfolio with Microsoft Azure to provide
organizations with more options to increase their productivity and
customer engagement with unrivaled reliability, agility and scale.
Building on the success of Avaya OneCloud™ Contact Center as a
Service (CCaaS) delivered on Azure, Avaya is now expanding its
partnership to include the Avaya OneCloud portfolio on Azure, for
customers that want maximum flexibility to deploy in a hybrid,
public or private cloud environment.
“Our strategic partnership with Microsoft is an important
milestone in our continued transformation to a cloud business
model,” said David Austin, Senior Vice President, Strategy and
Alliances, Avaya. “The global scale of Microsoft helps ensure that
our joint customers rapidly deploy Avaya OneCloud solutions in any
cloud environment of their choice with speed, agility and cost
competitiveness. This represents a tremendous opportunity for
customers to accelerate their journey to the cloud, and a
tremendous opportunity for Avaya to expand our go-to-market reach
through the co-selling efforts we have identified with our trusted
partner.”
“Many of our largest customers have standardized on Avaya
communications solutions, and offering Avaya OneCloud on Microsoft
Azure gives them an additional opportunity to benefit from their
investments while accelerating their cloud migration,” said Casey
McGee, Vice President, Global ISV Partner Sales, Microsoft.
“Together, we are working to help customers around the world
transform their businesses, and drive digital transformation and
implement workload migration initiatives more rapidly. This is a
significant opportunity, particularly for Microsoft customers as
they move more workloads to Azure.”
Avaya OneCloud is an experience platform dedicated to empowering
organizations to compose unique, modernized and personal
experiences that meet the ever-changing needs of their customers
and employees. Organizations can more rapidly introduce new
experiences and capabilities to their existing solutions, and
empower employees to be more productive while working in new ways,
and surprise and delight their customers across every
interaction.
Avaya has achieved co-sell ready status, which means Avaya will
work directly with Microsoft sales teams and partners on joint
selling and enablement opportunities. This strategic partnership
makes it even easier for customers to benefit from their
investments in Microsoft technologies to accelerate moving
communications and contact center workloads to Azure.
“The addition of Avaya OneCloud to the Microsoft Azure
Marketplace provides customers with the agility to create
communications and collaboration experiences using the public,
private or hybrid cloud delivery approaches to offer the broadest
range of options to fit an organization’s needs,” said R “Ray”
Wang, CEO of Constellation Research, Inc. “By partnering with
Microsoft on both enablement and go-to-market, Avaya gains expanded
customer reach and a significant new influencing channel to
broadcast its unique agility and experience proposition. Further,
organizations gain the benefit of expertise from these two global
leaders to advance their innovation agenda.”
In addition to the reliability and scale of Microsoft Azure,
Avaya CCaaS customers gain access to the power of Nuance’s Contact
Center AI technology integrated with OneCloud. “The combined
capabilities of Microsoft and Nuance give Avaya customers
flexibility to create and deliver intelligent, personalized, and
impactful consumer interactions with long-term investment
protection and control of their data,” said Tony Lorentzen, Senior
Vice President of Intelligent Engagement Solutions at Nuance, a
Microsoft company.
This news builds on Avaya’s longstanding relationship with
Microsoft. Together Avaya, Microsoft and Nuance provide true
integration, spanning not just the contact center application
itself but also the underlying communication platforms. Avaya
OneCloud CCaaS customers have increased customer insight via CRM
data maintained within Dynamics 365, and benefit from Microsoft’s
powerful AI capabilities via Azure Cognitive Services. Later this
year, Avaya expects to further expand OneCloud CCaaS capabilities
with Microsoft Teams integration, allowing customers to more
broadly use the expertise and knowledge of their entire
organization in servicing customers via the contact center.
Additional Resources
- Read our blog, Accelerating Cloud Workload Migrations: Avaya
expands OneCloud Public, Private and Hybrid options on Microsoft
Azure.
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com
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Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
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