Avaya OneCloud™ Delivers Strong and Effective
Communications and Collaboration Solutions to Enable Outstanding
Customer and User Experiences
Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, today announced it has
earned the Frost & Sullivan 2022 Competitive Strategy
Leadership Award in North American Government Communications,
Collaboration, and Customer Experience Solutions for its Avaya
OneCloud™ portfolio. Avaya OneCloud™ is an experience platform
designed to enable businesses to deliver experiences that drive new
ways of working securely and meet ever-changing customer and
employee needs. Our cloud communication and collaboration solutions
and APIs can be combined to compose powerful customer and employee
experiences that each interaction and moment demands.
Frost & Sullivan cited Avaya’s strong overall performance
for communications, collaboration, and customer experience (CX)
solutions designed for the government vertical as factors in
recognizing Avaya OneCloud. According to the report, Avaya stands
out among technology solution providers with its extensive
portfolio of cloud and premise-based solutions, communications
endpoints, infrastructure, and professional and managed services
capabilities designed to best serve their customers.
“Avaya’s vision for government and other public sector
organizations is based on the acknowledgement of the rising
importance of the experience economy and the aspiration to enable a
total experience – personalized, full-featured and effortless,”
said Elka Popova, Frost & Sullivan Vice President, Connected
Work. She added, “Avaya OneCloud communications portfolio is
comprised of Avaya OneCloud CCaaS, Avaya OneCloud UCaaS, and Avaya
OneCloud CPaaS solutions enabling integrated and composable user
and agent experiences.”
Avaya boasts one of the largest unified communications (UC)
installed bases within the federal government and across the public
sector market, assisting agencies in their migration to more
flexible, scalable, reliable, and secure cloud solutions. The Avaya
OneCloud experience platform includes CCaaS and UCaaS solutions
built on Avaya OneCloud CPaaS, creating composable building blocks
enabling organizations to extend it, build on it, and customize
their applications. This flexible approach enables greater agility
for public sector customers to migrate to the cloud, in particular,
during unforeseen circumstances such as a pandemic or crisis
situation.
According to Frost & Sullivan’s findings, cyber security
ranks as the top technology investment priority this year for 50
percent of its respondents, including those in the government
vertical. Security and reliability are also the top cloud provider
selection criteria in its report, with 47 percent and 42 percent of
government decision makers choosing these options.
“Unlike most providers, Avaya is able to satisfy stringent
security, compliance, and integration requirements within the
government vertical with private cloud deployments based on our
established and vetted Avaya OneCloud platform,” said Jerry Dotson,
Vice President, Avaya Government Solutions. “Our solutions satisfy
the requirements for Health Insurance Portability and
Accountability Act (HIPAA); Payment Card Industry (PCI); and we are
FedRamp moderate-compliant certified, Joint Interoperability Test
Command (JITC) certified, and offer Telecommunications Security
Group (TSG)-certified handsets and Trade Agreements Act
(TAA)-compliant software and hardware—which are uncommon
capabilities among communications vendors.”
To become more adaptive and responsive, government institutions,
such as Leon County, need flexible solutions that allow them to
quickly deploy solutions that meet quick and changing
circumstances. “Whatever the need, if our citizens are calling, we
must be able to connect with them,” said Michelle Taylor, CIO at
Leon County Government. “We required agility as different needs
came up and Avaya OneCloud provided us with a flexible solution to
address them."
With a more open, collaborative, and secure communications
environment across its various departments, the county has been
able to centralize their communications across multiple departments
for over 2,500 employees. Overall lessening the burden on IT and
the ability to quickly adjust to keep pace with rapid changes and
deliver experiences that matter – all while saving costs and
improving productivity and responsiveness to Tallahassee’s
approximately 275,000 citizens. Taylor added, “Frankly, we just
wouldn’t be able to do it without Avaya.”
Frost & Sullivan’s Competitive Strategy Leadership Award
recognizes the company with a stand-out approach to achieving
top-line growth and a superior customer experience. Industry
analysts compare market participants and measure performance
through in-depth interviews, analysis, and extensive secondary
research in order to identify best practices.
Further information about Frost & Sullivan’s Research
Methodology can be found here.
Additional Resources
- Find more information about the Avaya OneCloud portfolio and
public sector solutions.
- Review the full report from Frost & Sullivan.
- Read our blog, Improving Service to the Citizen One Transaction
at a Time.
- Learn why you need Avaya OneCloud for government.
- Watch the webinar NG-911: Ensuring Compliance, Leveraging
Enhancements, and Managing Emergencies.
- Read how Avaya Helps Leon County Streamline, Centralize, and
Flexibly Create New Experiences.
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com.
About Frost & Sullivan
Frost & Sullivan is the Growth Pipeline Company™. We power
our clients to a future shaped by growth. Our Growth Pipeline as a
Service™ provides the CEO and the CEO's growth team with a
continuous and rigorous platform of growth opportunities, ensuring
long-term success. To achieve positive outcomes, our team leverages
over 60 years of experience, coaching organizations of all types
and sizes across 6 continents with our proven best practices. To
power your Growth Pipeline future, visit Frost & Sullivan at
http://www.frost.com.
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Source: Avaya Newsroom
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Julianne Embry jcembry@avaya.com
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