Avaya Named to Constellation ShortList™ for Both CCaaS and UCaaS
February 17 2022 - 8:00AM
Business Wire
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Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, today announced it was
named to the Constellation ShortList™ in two important categories:
CCaaS (contact center-as-a-service) and UCaaS (unified
communications-as-a-service) in Q1 2022. The technology vendors and
service providers included in this program deliver critical
transformation initiative requirements for early adopter and fast
follower organizations.
Avaya OneCloud CCaaS and OneCloud UCaaS are key parts of the
AI-powered Avaya OneCloud total experience platform that includes
workstream collaboration, unified communications, and Avaya
OneCloud CPaaS communications platform-as-a-service solutions.
Avaya OneCloud CCaaS makes it easy to connect everything—voice,
video, chat, messaging, and more—to deliver effortless experiences
for customers and employees at every touchpoint. And it brings
together teams, resources, and insights to maximize contact center
performance and experiences. Avaya OneCloud CCaaS helps
organizations create a Total Experience using an expansive variety
of agent and supervisor tools to help employees perform to their
fullest and deliver experiences that matter.
Avaya OneCloud™ UCaaS solutions have transformed the traditional
video meeting to enable immersive, always-on collaboration, helping
businesses meet the challenges of an unpredictable,
work-from-anywhere world with continuous, multiexperience
collaboration. As the world goes forward to new, hybrid work
models, Avaya is empowering cross-functional teams to collaborate
across departments and locations in ways that help avoid the video
call fatigue associated with limited apps that lack Avaya
innovation.
“We now live in an Experience Economy in which experiences are
valued more than stand-alone products and services, and the
experiences we now enjoy and expect in our everyday life drive
similar aspirations for the way we want to work and do business,”
said Simon Harrison, Avaya SVP and CMO. “For businesses to thrive
in this new economic era, they must orchestrate memorable events
for their employees and customers and that memory itself becomes
the product. Avaya OneCloud is total experience platform that
extends beyond CCaaS and UCaaS to deliver this effortless
engagement between people and brands.”
“The Great Refactoring is among us. Organizations must
reconsider how they balance business models, work/life priorities,
and new market conditions. Our analysts' recent updates to The
ShortList™ reflect the top vendors that matter most to our network
of buy side clients,” said R “Ray” Wang, chairman and founder at
Constellation Research. “As leaders make the tough decisions in
vendor selection, we hope The ShortList™ speeds the decision-making
process and helps buyers find the right partners to enable their
business success."
Constellation Research advises leaders on leveraging disruptive
technologies to achieve business model transformation and
streamline business processes. Products and services named to the
Constellation ShortList meet the threshold criteria for this
category as determined through client inquiries, partner
conversations, customer references, vendor selection projects,
market share and internal research. The portfolio is updated at
least once per year as the analyst team deems necessary based on
market conditions.
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com.
Disclaimer
Constellation Research does not endorse any solution or service
named in its research.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
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state securities laws. These statements may be identified by the
use of forward-looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
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trademarks, and service marks, respectively, of Avaya Inc. All
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Source: Avaya Newsroom
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