Reseller agreement builds customer loyalty and
trust in digital commerce and strengthens PCI DSS compliance &
privacy capabilities for contact centers
Semafone®, the leading provider of data security and
compliance solutions for call and contact centers, today announced
a global reseller partnership with Avaya (NYSE:AVYA), the leader in
cloud-based solutions designed to enhance and simplify
communications and collaboration.
This agreement brings Semafone into the Avaya ecosystem of
alliances, with the goal of helping contact center customers solve
the complex security and compliance challenges faced as they
embrace a work from anywhere model.
As multi-experience customer engagement gathers momentum, the
need to support seamless, consistent user journeys across a wide
range of digital touchpoints and modalities is driving a pivotal
change in the contact center market. Additionally, with many
industries moving to remote working models, the need for increased
security is at an all-time high. A recent study found that 70% of
cloud contact center users cite security and compliance as a reason
to invest in cloud technology. The impact of the past year has
truly driven the need for seamless, secure, PCI DSS compliant
solutions as more customer payment transactions occur on the phone
or over digital communication channels.
With less opportunity to shop in-person, people are exploring
other ways of making purchases. Digital transformation is
accelerating, and consumers want to be served in the channel of
their choice - whether by phone, SMS, chat or email, they expect to
be able to initiate and complete payments across any and all
channels.
The integration of Semafone’s best-in-class, DevConnect
certified, secure payment technology with Avaya OneCloud enterprise
Session Border Controller (SBC), enables Cardprotect Voice+ to be
deployed and used across all global Avaya OneCloud contact center
solutions. With flexible deployment options, PCI DSS compliant
telephone payment transactions can be delivered to Avaya customers
in the cloud, via hybrid cloud or on-premises, helping contact
centers to deliver a secure and frictionless customer
experience.
Avaya and Semafone are expanding their partnership further with
future plans to integrate Cardprotect Relay+, Semafone’s
omnichannel payment solution with Avaya OneCloud CPaaS
(Communications Platform as a Service), further cementing the
growing need for privacy and PCI DSS compliance across the CX
industry.
“Data privacy and compliance are today’s common challenges
across every touch point of the customer journey, and Avaya puts
security front and center in our Avaya OneCloud platform of
solutions,” said Eric Rossman, Avaya VP, Technology Partners and
Alliances. “We have worked on multiple, successful security
programs with Semafone in various markets. This agreement cements
an existing strong alliance and grants our business partners and
customers access to the value that their solutions bring. This
partnership will allow us to not only deliver the best customer
experience but relieve contact centers of a growing compliance
burden as the global regulatory landscape evolves.”
“With upwards of 40 shared customers and many mutual channel
partners, formalizing this partnership was a natural next step,”
said Iain Regan, Chief Revenue Officer, Semafone. “As we continue
to expand globally, Avaya will be instrumental in bringing our data
security and compliance solutions to new markets. Our ability to
address complex compliance issues as many organizations are
migrating to remote working models will enable Avaya and its
partners to help contact centers create secure and positive
customer experiences across all customer engagement channels no
matter where agents are based.”
For more information and details, please visit:
www.semafone.com
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. For more
information, please visit www.avaya.com.
About Semafone
Semafone provides secure cloud, hybrid and on-premises solutions
to contact centers and all businesses accepting payments. In a
digital world that has transitioned to remote work environments,
its award-winning payment solutions enable organizations to collect
personal data securely across all channels – including the
telephone, webchat, social media, email, SMS, QR codes and more.
Through Semafone’s patented data capture methods, sensitive
information such as payment card or bank details and personally
identifiable information (PII), including social security numbers,
are collected directly from the customer for processing. This data
capture method prevents PII from entering the business and IT
infrastructure, protecting against the risk of fraud and the
associated reputational damage, ensuring compliance with industry
regulations such as PCI DSS. Semafone’s suite of solutions creates
a seamless, omnichannel experience that increases sales conversion
rates and boosts customer loyalty, while simplifying
compliance.
Founded in 2009, the company now supports customers in 26
countries on five continents. Semafone is vertically agnostic and
its extensive customer base includes companies such as Amica Mutual
Insurance, British Sky Broadcasting, BT Group, Harley Davidson,
Pethealth, Rogers Communications, Santander and Sutter Health.
Major investors of Semafone include Octopus Ventures and BGF
(Business Growth Fund).
Semafone has achieved the leading security and payment
certifications: ISO 27001:2013, UK Cyber Essentials certification,
PA-DSS certification for its Cardprotect payment solution, PCI DSS
Level 1 Service Provider, registered Visa Level 1 Merchant Agent
and Mastercard Site Data Protection (SDP) Compliant Registered
Service Provider. To learn more, visit www.semafone.com and follow
us on LinkedIn, Twitter and Facebook.
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version on businesswire.com: https://www.businesswire.com/news/home/20210413005274/en/
Laura Beauregard PAN Communications 407-734-7320
semafone@pancomm.com
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