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☒			ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Delaware									26-1119726
(State or other jurisdiction of incorporation or organization)									(I.R.S. Employer Identification No.)
2605 Meridian Parkway, Suite 200									27713
Durham,			North Carolina
(Address of Principal executive offices)									(Zip Code)

Registrant's telephone number, including area code: (908) 953-6000

Title of Each Class			Trading Symbol(s)			Name of Each Exchange on Which Registered
Common Stock			AVYA			New York Stock Exchange

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes  ☒ No  ☐

Large accelerated filer

☒

Accelerated filer

☐

Non-accelerated filer

☐

Smaller Reporting Company

☐

Emerging growth company

☐

Item			Description			Page
			PART I
1.			Business			2
1A.			Risk Factors			15
1B.			Unresolved Staff Comments			38
2.			Properties			38
3.			Legal Proceedings			38
4.			Mine Safety Disclosures			38
			PART II
5.			Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities			39
6.			Selected Financial Data			41
7.			Management’s Discussion and Analysis of Financial Condition and Results of Operations			43
7A.			Quantitative and Qualitative Disclosures About Market Risk			58
8.			Financial Statements and Supplementary Data			59
9.			Changes in and Disagreements With Accountants on Accounting and Financial Disclosure			145
9A.			Controls and Procedures			145
9B.			Other Information			145
			PART III
10.			Directors, Executive Officers and Corporate Governance			146
11.			Executive Compensation			146
12.			Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters			146
13.			Certain Relationships and Related Transactions, and Director Independence			146
14.			Principal Accounting Fees and Services			146
			PART IV
15.			Exhibits, Financial Statement Schedules			147
16.			Form 10-K Summary			147

•Aragon Report: The Aragon Research GlobeTM for Unified Communications and Collaboration, 2020, Jim Lundy, et al., April 2020

•Aragon Report: The Aragon Research GlobeTM for Intelligent Contact Center, 2020, Jim Lundy, June 2020

Item 1.			Business

Our business has two operating segments: Products & Solutions and Services.

•Unified Communications and Collaboration ("UCC"): Avaya's UCC solutions enable organizations to reimagine collaborative work environments and help companies increase employee productivity, improve customer service and reduce costs. With Avaya's UCC solutions, organizations can provide their workers with a single application, or “app,” for all-channel calling, messaging, meetings and team collaboration with the same ease of use as existing consumer apps. Avaya embeds communications directly into the apps, browsers and devices employees use every day giving them a more natural, efficient and flexible way to connect, engage, respond and share - where and how they want. During fiscal 2020, we expanded our UCC portfolio to include cloud-based solutions.

•Contact Center ("CC"): Avaya’s industry-leading digital contact center solutions enable clients to build a customized portfolio of applications to drive stronger customer engagement and higher customer lifetime value. Our reliable, secure and scalable communications solutions include voice, email, chat, social media, video, performance management and third-party integration that can improve customer service and help companies compete more effectively. Like the UCC business, Avaya is evolving CC solutions for cloud deployment and, in fiscal 2020, we expanded our CC portfolio to include cloud-based solutions.

•We are also focused on ensuring an outstanding experience for mobile callers by integrating transformative technologies, including Artificial Intelligence ("AI"), mobility, big data analytics and cybersecurity into our CC solutions. As our customers use these solutions to gain a deeper understanding of their customer needs, we believe that their teams become more efficient and effective and, as a result, their customer loyalty grows.

•Global Support Services provide offerings that help businesses protect their technology investments and address the risk of system outages. We help our customers gain a competitive edge through proactive problem prevention, rapid resolution and continual solution optimization. Most of our global support services revenue is recurring in nature.

•Enterprise Cloud and Managed Services enable customers to take advantage of our technology via the cloud, on-premise, or a hybrid of both, depending on the solution and the needs of the customer. Most of our enterprise cloud and managed services revenue is recurring in nature and based on multi-year services contracts.

•Professional Services enable our customers to take full advantage of their IT and communications solution investments to drive measurable business results. Our experienced consultants and engineers partner with customers along each step of the solution lifecycle to deliver services that add value and drive business transformation. Most of our professional services revenue is non-recurring in nature.

•Private cloud: Each organization has its own instance of the software, although the platform is shared across multiple organizations.

•Public cloud: Each organization has a tenant of a shared instance of the software on a shared platform.

•Hybrid cloud: In a hybrid deployment, customers are able to leverage private cloud features that are already performing to their specifications and then integrate newly developed capabilities from the broader public cloud portfolio.

Along with off-the-shelf integrations with frequently used business applications used across an organization, Avaya’s unified communications platform simplifies the embedding of Avaya One Cloud communications and collaboration capabilities into business applications, including customer relationship management and enterprise resources planning. Our platform enables customers, third parties to work with Avaya to create customized engagement applications and to meet the unique operating requirements of a customer with unified communications and contact center capabilities including voice, video, messaging and meetings. Avaya also offers a cloud-based execution and test environment for developing proof-of-concept applications.

•Global Service Provider alliances: Through these partnering arrangements with leading telecommunications service providers, we pursue sell-to and sell-through opportunities for Avaya solutions and services. These alliances are integral in selling and implementing our cloud-based services. We also see them as a principal route to market for our UCaaS and CCaaS solutions. During fiscal 2020, we entered a strategic partnership with RingCentral, Inc. (“RingCentral") and began deployment of Avaya Cloud Office, our OneCloud UCaaS solution.

•Global Systems Integrator alliances: These are similar to our Global Service Provider alliances, but refer to arrangements with systems integrator partners, as well as key channel partners with strong professional services and systems integration capabilities.

•Ecosystem alliances: These partnering arrangements are with industry leaders and leading technology companies. They feature deeper, R&D-led integrations and/or expanded go-to-market efforts, such as the DevConnect Select Product Program or the Avaya & Friends Program for international markets.

						Successor																					Predecessor (1)						Non-GAAP Combined
						Fiscal years ended September 30,												Period from December 16, 2017 through September 30, 2018									Period from October 1, 2017 through December 15, 2017						Fiscal year ended September 30, 2018
(In millions)						2020						2019
Products & Solutions:
Unified Communications and Collaboration						$	710					$	863					$	718								$	180					$	898
Contact Center						363						359						271									73						344
						1,073						1,222						989									253						1,242
Services:
Global Support Services						1,238						1,086						786									244						1,030
Enterprise Cloud and Managed Services						282						297						245									57						302
Professional Services						280						282						227									50						277
						1,800						1,665						1,258									351						1,609
						$	2,873					$	2,887					$	2,247								$	604					$	2,851

•Unified Communications and Collaboration, CPaaS and Contact Center are converging to become part of an integrated services offering delivering next-generation communications capabilities across a host of devices and channels. Avaya already has more than 10,000 customers that range in size from 10 seats to 250,000 seats on a converged premise-based UCC and CC platform.

•Businesses will continue to invest in more than one unified communications platform as they build a collaboration portfolio to be used by their employees to address use cases specific to their ability to service their end customers.

•Remote worker and workforce mobility requirements are growing as the needs to work from home, or from anywhere, accelerate—driving increased usage of mobile devices by consumers and employees. These trends are further amplified as business leaders shift IT priorities to digitally transform their companies and take advantage of disruptive technologies like cloud-based solutions and delivery models, big data, IoT, cybersecurity and AI.

•Preference for cloud delivery of applications and management of multiple and varied devices continues to grow, all of which must be handled with the security their business demands.

•Demand for multi-experience as an evolution of omnichannel customer service continues to become an increasingly critical element of contact center solutions as consumers embrace new technologies and devices in creative ways.

•The Experience Economy will drive decision making in the future. These experience expectations mean that communications in serving the customer are continuing to become an increasingly critical element in contact center solutions, as consumers embrace new technologies and devices in creative ways and at an accelerating pace. Avaya is continuing to invest in AI-derived solutions delivered through cloud and subscription models to create “Experiences that Matter” for customers, employees and agents. This increased adoption and deployment of AI is providing significant new opportunities for enhanced UCC and CC solutions that improve the customer experience and transform the Digital Workplace. By expanding the use of AI, we can potentially reduce adoption costs, increase solution effectiveness and offer expanded alternatives to traditional methods for rendered services.

•Shift to cloud-based solutions: Companies today seek technology that helps them lower Total Cost of Ownership (“TCO”) and increase deployment speed and application agility, including a variety of public, private and hybrid cloud solutions. They are also shifting away from a complex, proprietary capital-intensive consumption model to one that is more flexible and efficient in gaining access to the latest technology.

•Leverage existing technology infrastructure while positioning for the future: The speed at which new technology enters the market is challenging companies to rapidly adopt and install new technology. We believe this pressure creates strong demand for scalable systems that do not require enterprise-wide overhauls of existing technology to implement newer solutions and technologies. Instead, it favors incremental, flexible, extensible technologies that are easy to adopt and compatible with, existing infrastructures.

•Manage the reliable and secure integration of an increasing number and variety of devices and endpoints: Today, business users leverage laptops, smartphones and tablets just as often – if not more than – desk-based devices. The ability to communicate seamlessly and securely across devices, applications and endpoints must be managed as part of an integrated communications infrastructure.

•Define innovation in our core market segments by delivering powerful AI-enabled cloud communications solutions,

•Win with global services capabilities that support customer cloud adoption and drive expansion, and

•Activate, convert and transform our installed base by providing a customer journey that enables them to effortlessly migrate to, and consume Avaya cloud services.

•Increase our Midmarket Capabilities and Market Share: We believe our market opportunity for the portion of the midmarket segment that Avaya serves is growing. We define the midmarket as firms with between 50 and 250 agents for CC and between 100 and 1,000 employees for UCC. Not only do we believe this segment is growing, but we also believe midmarket businesses are underserved and willing to invest in IT enhancements. We intend to continue to invest in our midmarket offerings and go-to-market resources to increase market share and meet the growing demands of this segment.

•Increase Sales to Existing Customers and Pursue New Customers: We believe that we have a significant opportunity to increase our sales to our existing customers by offering new solutions from our Avaya OneCloud portfolio. This set of cloud capabilities is supported by our market leadership, global scale and extensive customer interaction, including at the C-suite level, and creates a strong platform from which to drive and shape the evolution of enterprise communications. Our track record with our customers has earned us credibility that we believe provides us with a competitive advantage in helping them cope with this evolution.

•Invest in Sales and Distribution Capabilities: Our flexible go-to-market strategy consists of both a direct sales force and indirect sales through our alliances and channel partners, allowing us to reach customers across industries and around the globe. We believe our channel partner network is a valuable competitive differentiator. We intend to continue investing in our channel partners and sales force in order to optimize their market focus and enter new vertical segments. We provide our channel partners, including master agents and sales agents, with training, marketing programs and technical support through our Avaya Edge program that helps to further differentiate our offerings. These agents are our primary distribution channel for small to midmarket customers. Under our master agent program, small to midmarket sales agents connect potential customers with us and we then handle the rest of the transaction including contracting, provisioning, managing and billing the Avaya services for the business. The master agent program provides an option that rounds out the available choices for customers, channel partners and sales agents to access Avaya’s industry-leading communications solutions.

•Expand Margins and Profitability: We maintain a tight focus on profitability levels and are continually evaluating the efficacy of our cost-saving initiatives. These initiatives have contributed to improvements in our gross margin and we expect to pursue additional cost-reduction opportunities. While we anticipate margin and profitability growth to increase over the long-term as a result of these cost-saving initiatives, we expect slight decreases in margin during fiscal 2021 as we invest in our new Avaya OneCloud offerings.

•Support Services: Avaya is a leading provider of recurring support services for business communications solutions. Our worldwide services-delivery infrastructure and capabilities help customers address critical business communications needs from initial planning and design through implementation, maintenance and day-to-day operation, monitoring and solution management. With more than 4,000 trained and certified services professionals worldwide, we can help customers find and implement the right communications solutions.

•Professional Services: Avaya offers a broad portfolio of capabilities through its professional services, including implementation/enablement services, system optimization, innovation services, partner solution integration and custom applications development.

•Enterprise Cloud and Managed Services: With a focus on customer performance and growth, Avaya’s enterprise cloud solutions and managed services solutions range from managing software releases, to operating customer cloud, premise or hybrid-based communication systems, to helping customers migrate to next-generation business communications environments. We believe that our deep understanding of application management supporting unified communications, collaboration and contact center solutions positions us to best manage and operate cloud-based communications systems for our customers.

•Enterprise UCC: Cisco, Microsoft, NEC, Atos Unify, Alcatel-Lucent Enterprise and Huawei.

•Midmarket UCC: Mitel, NEC, Cisco and Microsoft.

•Cloud Products and Services: Cisco, Microsoft, RingCentral, 8x8, Mitel, Google, LogMeIn, Fuze, Zoom and Twilio.

•Video Products and Solutions: Cisco, Microsoft, Zoom, LogMeIn, Google, Poly, Huawei, ZTE, Ring Central, BlueJeans, and LifeSize.

•Enterprise Contact Center Products and Services: Genesys, Cisco, Aspect Software, Huawei, NEC and Enghouse Interactive.

•Midmarket Contact Center Products and Services: Genesys, Cisco, Five9, NICE InContact, Amazon, Twilio, Talkdesk and Vonage.

•With 8,266 global employees, diversity, inclusion and equity have been fundamental to Avaya’s core values. Avaya is a member of the CEO Action for Diversity & Inclusion program to work toward a more inclusive and progressive workplace that values differences and evolves understanding and is also a signatory to the statement from the Silicon Valley Leadership Group standing up for racial justice and equality. This statement is available on www.avaya.com. Information on our website is not a part of this report.

•Avaya has also made a commitment to a newly established Avaya Diversity & Inclusion Council. This council, which is to be created by Avaya employees, aims to build a workplace where individuality is celebrated and harnessed, creating a culture of engagement, innovation and inclusivity.

•Avaya has also created new employee resource groups, including the WIN@A (Women Inspired Network @ Avaya) group focused on women, and ABLE (Avaya Blacks Leading Empowerment) and is also creating new groups for Veterans, LGBTQ employees, Hispanics/Latinos and other employee-defined priority groups.

•These Company-sponsored groups provide the global Avaya team with an opportunity to share open dialogue around issues, promote a culture of Diversity and Inclusion, and provide new business and audience insights into the Company’s diverse customer base.

•Avaya conducts unconscious bias training for all employees. This is not a new program, but has been accelerated to allow for more timely discussions and a greater sense of urgency.

•The Company’s Talent Acquisition program has led to steady year-over-year increases in female and minority representation in leadership positions across Avaya, and the team is currently implementing a series of new tools and practices to further increase diversity in the Company’s candidate pools for hiring and advancement.

•certain provisions of environmental laws governing the cleanup of soil and groundwater contamination;

•various local, federal and international laws and regulations regarding the material content and electrical design of our products that require us to be financially responsible for the collection, treatment, recycling and disposal of those products; and

•various employee safety and health regulations that are imposed in various countries within which we operate.

For more information on risks related to data security, see Item 1A, "Risk Factors-Risks Related to Our Business-Intellectual Property and Information Security- A breach of the security of our information systems, products or services or of the information systems of our third-party providers could adversely affect our business, operating results and financial condition."

Item 1A.			Risk Factors

•executing our strategic operating plan, including our strategic partnership with Ring Central, Inc.;

•shifting more of our business to a subscription-based operating expense model which may harm our cash flows;

•the novel coronavirus (“COVID-19”) pandemic and other future epidemics and public health crises;

•completing acquisitions and/or strategic alliances, including those needed to increase our share of the cloud communications industry and integrating such acquired businesses and alliances;

•market opportunities may not develop for our solutions and services in ways that we anticipate and we may not succeed in developing new innovative solutions and services to keep pace with rapidly changing technology, evolving industry standards and customer preferences;

•industry consolidation and competition from providers of unified communications and contact center solutions and services, including cloud-based solutions;

•our ability to continue to expand our cloud-based solutions and services offerings;

•our reliance on our indirect sales channel;

•disruptions to our third-party contract manufacturers, component suppliers and partners (some of which are sole source and limited source suppliers) and warehousing and distribution logistics providers;

•changes in U.S. trade policy, including the imposition of tariffs;

•compliance with laws and regulations relating to the formation, administration, performance and pricing of contracts with government entities;

• the ability to detect and correct design defects, errors, failures or “bugs” in our products and services;

•disruptions to our business due to catastrophic disasters or events, including health epidemics;

•protection of our proprietary rights to our intellectual property;

•some of our products contain software from open source code sources;

•litigation, intellectual property, infringement claims and the protection of our intellectual property;

•failure to comply with laws and contractual obligations related to data privacy and protection;

•security breaches of our information systems, products or services or of the information systems of our third-party providers;

•operational, logistical, economic and/or political challenges in a specific country or region, which could negatively affect our revenue, costs, expenses and financial condition or those of our channel partners and distributors;

•compliance with certain telecommunications or other rules and regulations, which could subject us to enforcement actions, fines, loss of licenses and possibly restrictions on our ability to operate or offer certain of our services;

•compliance with U.S. and foreign government laws and regulations, including environmental, health, safety and data privacy laws and regulations and economic sanctions;

•our revenues and operating results have historically fluctuated and may not be a reliable indicator of our future performance;

•shifts in the mix of sizes or types of organizations that purchase our solutions or the mix of products, solutions and services purchased by our customers could affect our gross margins and operating results;

•not realizing the expected benefit from cost-reduction initiatives;

•we may be required to record a significant charge to earnings if our goodwill or intangible assets become impaired;

•our degree of leverage;

•restrictions included in our financing agreements and indentures;

•our ability to service all of our indebtedness and other ongoing liquidity needs and to raise additional capital to fund our operations;

•the price of our common stock may be volatile and fluctuate substantially;

•potential for significantly dilutive issuance of common stock, including upon the conversion of our convertible notes and preferred stock;

•our intention not to pay dividends on our common stock for the foreseeable future; and

•the holders of our Series A Preferred Stock have certain consent rights over charter amendments and issuances of senior equity and they may exercise their redemption or put rights.

•Our ability to operate, as well as our partners’ and/or customers’ ability to operate in affected areas, has been and may continue to be hindered, which may cause our business and operating results to decline.

•The inability of our employees to access customers’ sites has and will continue to hinder our ability to offer services that can only be provided on site, as well as our ability to make in person sales visits and demonstrations.

•Clients and customers have had and may continue to have difficulty meeting their payment obligations to us, resulting in late or non-payment of amounts owed.

•We may experience significant reductions or volatility in demand for our solutions as customers may not be able to enter into new purchase commitments or otherwise invest in their business due to financial downturns or general economic uncertainty.

•We may experience temporary or long-term disruptions in our supply chain, which may significantly impact our distribution network, results of operations (including sales) or business.

•The effects of shelter-in-place orders may negatively disrupt our business as a number of our employees, customers and partners, work remotely, the magnitude of which will depend, in part, on the length and severity of the restrictions and other limitations on our ability to conduct our business in the ordinary course.

•To the extent a number of our employees, including our executive officers and other members of our management team, are impacted in significant numbers by the outbreak of the pandemic and are not available to conduct work, our business and operating results may be negatively impacted.

•We may not be able to ensure business continuity in the event our continuity of operations and crisis management plans are not effective or are improperly implemented.

•The significant disruption of global financial markets, which has impacted the value of our common stock and could further materially impact the value of our stock in the future, may reduce our ability to access further capital, which could in the future negatively affect our liquidity and could affect our business in the near and long-term.

•Enterprise UCC: Cisco, Microsoft, NEC, Atos Unify, Alcatel-Lucent Enterprise and Huawei.

•Midmarket UCC: Mitel, NEC, Cisco and Microsoft.

•Cloud Products and Services: Cisco, Microsoft, RingCentral, 8x8, Mitel, Google, LogMeIn, Fuze, Zoom and Twilio.

•Video Products and Solutions: Cisco, Microsoft, Zoom, LogMeIn, Google, Poly, Huawei, ZTE, RingCentral, BlueJeans and LifeSize.

•Enterprise Contact Center Products and Services: Genesys, Cisco, Aspect Software, Huawei, NEC and Enghouse Interactive.

•Midmarket Contact Center Products and Services: Genesys, Cisco, Five9, NICE InContact, Amazon, Twilio, Talkdesk and Vonage.

•economic conditions and geopolitical developments, including trade sanctions, changes to significant trading relationships such as the United Kingdom’s ongoing process of withdrawal from the EU, and the negotiation of new or revised international trade arrangements;

•political or social unrest, economic instability or corruption or sovereign debt risks in a specific country or region;

•legal and regulatory constraints, such as international and local laws and regulations related to trade compliance, anti-corruption, information security, data privacy and protection, labor and other requirements;

•protectionist and local security legislation;

•difficulty in enforcing intellectual property rights, such as protecting against the counterfeiting of our products;

•less established legal and judicial systems necessary to enforce our rights;

•relationships with employees and works councils, as well as difficulties in finding qualified employees, including skilled design and technical employees, as companies expand their operations offshore;

•unfavorable tax and currency regulations;

•military conflict, terrorist activities and health pandemics or similar issues;

•future government shutdowns or uncertainties which could affect the portion of our revenues which comes from the U.S. federal government sector;

•natural disasters, such as earthquakes, hurricanes or floods, anywhere we and/or our channel partners and distributors have business operations; and

•other matters in any of the countries or regions in which we and our contract manufacturers and business partners currently operate or intend to operate, including in the U.S.

Our quarterly and annual revenues and operating results have historically fluctuated and are not necessarily indicative of results to be expected in future periods. Fluctuations in our financial results from period to period are caused by many factors, including, but not limited to, the size and timing of new logos, changes in foreign currency exchange rates, the mix of products sold by us and general economic conditions. In addition, execution of sales opportunities sometimes traverses from the intended fiscal quarter to the next.

•making it more difficult for us to make payments on our indebtedness;

•increasing our vulnerability to general economic and industry conditions;

•requiring a substantial portion of cash flow from operations to be dedicated to the payment of principal and interest on our indebtedness, thereby reducing our ability to use our cash flow to fund our operations, capital expenditures, research and development and future business opportunities;

•exposing us to the risk of increased interest rates under Avaya Inc.’s credit facilities to the extent such facilities

•limiting our ability to make strategic acquisitions and investments;

•limiting our ability to refinance our indebtedness as it becomes due; and

•limiting our ability to adjust quickly or at all to changing market conditions and placing us at a competitive disadvantage compared to our competitors who are less highly leveraged.

•incur or guarantee additional debt and issue or sell certain preferred stock;

•pay dividends on, redeem or repurchase our capital stock;

•make certain acquisitions or investments;

•incur or assume certain liens;

•enter into transactions with affiliates; and

•sell assets to, or merge or consolidate with, another company.

•general economic conditions;

•political dynamics in the countries we operate in;

•fluctuations in our operating results;

•variances in our financial performance from the expectations of equity and/or debt research analysts;

•conditions and trends in the markets we serve;

•announcements of significant new services or products by us or our competitors;

•additions of or changes to key employees;

•changes in market valuations or earnings of our competitors;

•trading volumes of our common stock and/or Convertible Notes;

•future sales of our equity securities and/or future issuances of indebtedness;

•changes in the estimation of the future sizes and growth rates of our markets;

•legislation or regulatory policies, practices or actions;

•hedging or arbitrage trading activity by third parties, including by the counterparties to the note hedge and warrant transactions that we entered into in connection with the issuance of the Convertible Notes; and

•dilution that may occur upon any conversion of shares of our Series A Preferred Stock or the Convertible Notes or the exercise of the warrants we issued in connection with the issuance of the Convertible Notes.

•receive dividends, in preference and priority to holders of our common stock or other series of Company stock, which will accrue on a daily basis at the rate of 3% per annum of the stated value of the Series A Preferred Stock. The stated value of the Series A Preferred Stock is initially $1,000 per share and it will be increased by the sum of any dividends on such shares not paid in cash. These dividends are cumulative, compound quarterly and are paid quarterly in arrears.

•participate in any dividends we pay on our common stock, equal to the dividend which holders would have received if their Series A Preferred Stock had been converted into common stock on the date such common stock dividend was determined.

•receive, in the event our Company is liquidated or dissolved, before any distribution is made to holders of our common stock, an amount equal to the liquidation preference (which equals the stated value referenced above plus any accrued and unpaid dividends) for each share of Series A Preferred Stock held.

•amending our organizational documents in a manner that would have an adverse effect on the Series A Preferred Stock; and

•issuing securities that are senior to, or equal in priority with, the Series A Preferred Stock.

•authorize our board of directors to create and issue, without stockholder approval, up to 55,000,000 shares of undesignated preferred stock, which could be used to dilute the ownership of a hostile acquirer;

•grant the board of directors the exclusive right to fill a vacancy on the board of directors, whether such vacancy is due to an increase in the number of directors or death, resignation or removal of a director, which prevents stockholders from being able to fill such vacancies on the board of directors; and

•require stockholders to follow certain advance notice procedures to bring a proposal before an annual meeting, including proposing nominees for election as directors, which may discourage a potential acquirer from soliciting proxies to elect the acquirer’s own director or slate of directors.

Our operations and those of our contract manufacturers and outsourced service providers are vulnerable to interruption by fire, earthquake, hurricane, flood or other natural disasters, power loss, computer viruses, computer systems failure, telecommunications failure, quarantines, national catastrophe, terrorist activities, war and other events beyond our control. For instance, we have operations in the Silicon Valley area of California near known earthquake fault zones, which are vulnerable to damage from earthquakes. Our disaster recovery plans may not be sufficient to address these interruptions. If any disaster were to occur, our ability and the ability of our contract manufacturers and outsourced service providers to operate could be seriously impaired and we could experience material harm to our business, operating results and financial condition. Because our ability to attract and retain customers depends on our ability to provide customers with highly reliable service, even minor interruptions in our operations could harm our reputation as a reliable solutions provider. In addition, the coverage or limits of our business interruption insurance may not be sufficient to compensate for any losses or damages that may occur.

•we could fail to meet our financial reporting obligations;

•our reputation may be adversely affected and our business and operating results could be harmed;

•the market price of our stock could decline; and

•we could be subject to litigation and/or investigations or sanctions by the Securities and Exchange Commission (the "SEC"), the New York Stock Exchange or other regulatory authorities.

Item 1B.			Unresolved Staff Comments

Item 2.			Properties

Item 3.			Legal Proceedings

Item 4.			Mine Safety Disclosures

Item 5.			Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Period						Total Number of Shares (or Units) Purchased(1)						Average Price Paid per Share (or Unit)						Total Number of Shares (or Units) Purchased as Part of Publicly Announced Plans or Programs						Maximum Number (or Approximate Dollar Value) of Shares (or Units) That May Yet Be Purchased Under Plans or Programs(2)(3)
July 1 - 31, 2020						71,985						$	12.5598					—						$	185,000,003
August 1 - 31, 2020						46,958						$	16.4200					—						$	185,000,003
September 1 - 30, 2020						—						$	—					—						$	185,000,003
Total						118,943												—

(1) All repurchases included in the column for the periods indicated represent shares of common stock withheld for taxes on restricted stock units that vested.

(2) On November 14, 2018, the Company's Board of Directors approved a warrant repurchase program, authorizing the Company to repurchase the Company’s outstanding warrants to purchase shares of the Company’s common stock for an aggregate expenditure of up to $15 million. The repurchases may be made from time to time in the open market, through block trades or in privately negotiated transactions.

(3) On October 1, 2019, the Company's Board of Directors approved a share repurchase program, authorizing the Company to repurchase the Company’s common stock for an aggregate expenditure of up to $500 million. The repurchases may be made from time to time in the open market, through block trades or in privately negotiated transactions.

			12/19/17			12/29/17			03/29/18			06/29/18			09/28/18			12/31/18			03/29/19			06/28/19			09/30/19			12/31/19			03/31/20			06/30/20			09/30/20
Avaya Holdings Corp.			$	100.00		$	106.69		$	136.17		$	122.07		$	134.59		$	88.51		$	102.31		$	72.40		$	62.19		$	82.07		$	49.18		$	75.14		$	92.41
Russell 2000 Index			$	100.00		$	99.92		$	99.52		$	106.92		$	110.40		$	87.75		$	100.19		$	101.94		$	99.13		$	108.57		$	75.03		$	93.79		$	98.11
NASDAQ Computer Index			$	100.00		$	98.21		$	100.68		$	107.76		$	116.13		$	94.59		$	112.28		$	116.62		$	121.79		$	142.21		$	125.93		$	167.07		$	187.82

Item 6.			Selected Financial Data

						Successor																					Predecessor
Statement of Operations Data:						Fiscal years ended September 30,												Period from December 16, 2017 through September 30, 2018									Period from October 1, 2017 through December 15, 2017						Fiscal years ended September 30,
(In millions, except per share amounts)						2020						2019																					2017						2016
Revenue						2,873						2,887						$	2,247								$	604					$	3,272					$	3,702
Net (loss) income						(680)						(671)						287									2,977						(182)						(730)
(Loss) earnings per share:
Basic						$	(7.45)					$	(6.06)					$	2.61								$	5.19					$	(0.43)					$	(1.54)
Diluted						$	(7.45)					$	(6.06)					$	2.58								$	5.19					$	(0.43)					$	(1.54)
						Successor																					Predecessor
Balance Sheet Data:						As of September 30,																					As of September 30,
(In millions)						2020						2019						2018									2017						2016
Cash and cash equivalents						$	727					$	752					$	700								$	876					$	336
Total assets						6,231						6,950						7,679									5,898						5,821
Total debt (including current and long-term portion)						2,886						3,119						3,126									725						6,018
Liabilities subject to compromise						—						—						—									7,705						—
Finance leases						17						19						31									26						56
Convertible series A preferred stock						128						—						—									—						—
Total stockholders' equity (deficit)						236						1,300						2,051									(5,013)						(5,023)
						Successor																					Predecessor
Other Financial Data:						Fiscal years ended September 30,												Period from December 16, 2017 through September 30, 2018									Period from October 1, 2017 through December 15, 2017						Fiscal years ended September 30,
(In millions)						2020						2019																					2017						2016
Cash provided by (used for) operating activities						$	147					$	241					$	202								$	(414)					$	301					$	113
EBITDA(a)						25						(3)						289									3,479						370						125
Adjusted EBITDA(a)						710						706						611									135						866						940

(a) Each of EBITDA and Adjusted EBITDA are non-GAAP financial measures. See "Management’s Discussion and Analysis of Financial Condition and Results of Operations-EBITDA and Adjusted EBITDA" for a definition and explanation of EBITDA and Adjusted EBITDA and reconciliation of net (loss) income to EBITDA and Adjusted EBITDA.

•On December 15, 2017, the Company emerged from bankruptcy and applied fresh start accounting, which required the allocation of its reorganization value to its individual assets based on their estimated fair values. As a result of the application of fresh start accounting and the effects of the implementation of the Plan of Reorganization, our Consolidated Financial Statements after December 15, 2017 are not comparable with our Consolidated Financial

•The Company adopted ASU No. 2014-09, "Revenue from Contracts with Customers (Topic 606)" and its related amendments (collectively "ASC 606"), on October 1, 2018 using the modified retrospective transition method. As a result, the reported results for fiscal 2020 and 2019 reflect the application of ASC 606, while the reported results for prior fiscal years are not adjusted and continue to be reported under prior guidance ("ASC 605").

•The Company adopted ASU No. 2016-02, "Leases (Topic 842)", on October 1, 2019 using the modified retrospective transition method as of the beginning of the period of adoption. As a result, the Consolidated Balance Sheet as of September 30, 2020 reflects the application of ASC 842, while the Consolidated Balance Sheets for prior fiscal years are not adjusted and continue to be reported under ASC 840. The adoption of ASC 842 resulted in the recognition of $190 million of operating lease right-of-use assets and $194 million of operating lease liabilities on October 1, 2019.

•In fiscal 2020 and 2019 (Successor), and fiscal 2017 and 2016 (Predecessor), the Company recorded pre-tax impairment charges of $624 million, $659 million, $117 million and $542 million, respectively, related to goodwill and indefinite-lived intangible assets. See Note 7, "Goodwill, net" and Note 8, "Intangible Assets, net," to our Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information.

•During the period from October 1, 2017 through December 15, 2017 (Predecessor) and fiscal 2017 (Predecessor), the Company recorded pre-tax reorganization, net credits (costs) of $3,416 million and $(98) million, respectively. The period from October 1, 2017 through December 15, 2017 (Predecessor) primarily consists of the net gain from the consummation of the Plan of Reorganization and the related settlement of liabilities. The period from October 1, 2017 through December 15, 2017 (Predecessor) and fiscal 2017 (Predecessor) also include amounts incurred subsequent to the Bankruptcy Filing as a direct result of the Bankruptcy Filing and are comprised of professional service fees and contract rejection fees.

•The Company acquired Spoken on March 9, 2018. Spoken has been included in the Company's results of operations since the acquisition date. See Note 6, "Business Combinations and Strategic Partnerships and Investments," to our Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for a more detailed discussion.

•The Company sold its Networking business on July 14, 2017 which resulted in a pre-tax gain of $2 million in fiscal 2017 (Predecessor). See Note 23, "Emergence from Voluntary Reorganization under Chapter 11 Proceedings," to our Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information.

•On December 22, 2017, the Tax Cuts and Jobs Act (the "Act") was signed into law, which lowered the U.S. federal corporate tax rate from 35% to 21% effective January 1, 2018. During the period from December 16, 2017 through September 30, 2018, the Company recorded an income tax benefit of $245 million to adjust deferred tax balances to reflect the new rates. See Note 14, "Income Taxes," to our Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information.

•Restructuring charges, net were $30 million, $22 million, $81 million, $14 million, $30 million and $105 million on a pre-tax basis for fiscal 2020 and 2019 (Successor), the period from December 16, 2017 through September 30, 2018 (Successor), the period from October 1, 2017 through December 15, 2017 (Predecessor) and fiscal 2018, 2017 and 2016 (Predecessor), respectively. See Note 10, "Business Restructuring Reserves and Programs," to our Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information.

•In fiscal 2017 (Predecessor), the Company recorded non-cash interest expense of $61 million related to the accelerated amortization of debt issuance costs and accretion of debt discount related to the Company’s Bankruptcy Filing. In addition, effective January 19, 2017, the Company ceased recording interest expense on outstanding pre-petition debt classified as Liabilities subject to compromise. Contractual interest expense represented amounts due under the contractual terms of outstanding debt, including debt subject to compromise. For the period from October 1, 2017 through December 15, 2017 (Predecessor) and the period from January 19, 2017 through September 30, 2017 (Predecessor), contractual interest expense of $94 million and $316 million was not recorded as interest expense, as it was not an allowed claim under the Bankruptcy Filing.

•As of September 30, 2017 (Predecessor), Liabilities subject to compromise included $5,832 million of Predecessor debt and $12 million of Predecessor capital lease obligations.

Item 7.			Management’s Discussion and Analysis of Financial Condition and Results of Operations

Our business has two operating segments: Products & Solutions and Services.

The Company's industry-leading digital contact center ("CC") solutions enable the Company's clients to build a customized portfolio of applications, driving stronger customer engagement and higher customer lifetime value. Our reliable, secure and scalable communications solutions include voice, email, chat, social media, video, performance management and third-party integration that can improve customer service and help companies compete more effectively. Like the UCC business, the Company is evolving CC solutions for cloud deployment and, in fiscal 2020, the Company expanded its CC portfolio to include cloud-based solutions.

						Fiscal years ended September 30,
(In millions)						2020						2019
REVENUE
Products						$	1,073					$	1,222
Services						1,800						1,665
						2,873						2,887
COSTS
Products:
Costs						405						442
Amortization of technology intangible assets						174						174
Services						714						696
						1,293						1,312
GROSS PROFIT						1,580						1,575
OPERATING EXPENSES
Selling, general and administrative						1,013						1,001
Research and development						207						204
Amortization of intangible assets						161						162
Impairment charges						624						659
Restructuring charges, net						30						22
						2,035						2,048
OPERATING LOSS						(455)						(473)
Interest expense						(226)						(237)
Other income, net						63						41
LOSS BEFORE INCOME TAXES						(618)						(669)
Provision for income taxes						(62)						(2)
NET LOSS						$	(680)					$	(671)

						Fiscal years ended September 30,
(In millions)						2020						2019
REVENUE
Products						$	(1)					$	(6)
Services						(5)						(15)
						(6)						(21)
COSTS
Products						—						5
Services						1						11
						1						16
GROSS PROFIT						(7)						(37)
OPERATING EXPENSES
Selling, general and administrative						2						1
Research and development						(1)						(4)
						1						(3)
OPERATING LOSS						$	(6)					$	(40)

																		Percentage of Total Revenue												Yr. to Yr. Percentage Change						Yr. to Yr. Percentage Change, net of Foreign Currency Impact
						Fiscal years ended September 30,												Fiscal years ended September 30,
(In millions)						2020						2019						2020						2019
Products & Solutions						$	1,074					$	1,228					37		%				43		%				(13)		%				(12)		%
Services						1,805						1,680						63		%				58		%				7		%				8		%
Unallocated amounts						(6)						(21)						—		%				(1)		%				(1)						(1)
Total revenue						$	2,873					$	2,887					100		%				100		%				—		%				—		%

																		Percentage of Total Revenue												Yr. to Yr. Percentage Change						Yr. to Yr. Percentage Change, net of Foreign Currency Impact
						Fiscal years ended September 30,												Fiscal years ended September 30,
(In millions)						2020						2019						2020						2019
U.S.						$	1,640					$	1,553					57		%				54		%				6		%				6		%
International:
Europe, Middle East and Africa						714						753						25		%				26		%				(5)		%				(5)		%
Asia Pacific						296						327						10		%				11		%				(9)		%				(9)		%
Americas International - Canada and Latin America						223						254						8		%				9		%				(12)		%				(10)		%
Total International						1,233						1,334						43		%				46		%				(8)		%				(7)		%
Total revenue						$	2,873					$	2,887					100		%				100		%				—		%				—		%

																		Gross Margin												Change
						Fiscal years ended September 30,												Fiscal years ended September 30,												Amount						Percent
(In millions)						2020						2019						2020						2019
Products & Solutions						$	669					$	791					62.3		%				64.4		%				$	(122)					(15)		%
Services						1,092						996						60.5		%				59.3		%				96						10		%
Unallocated amounts						(181)						(212)						(1)						(1)						31						(1)
Total						$	1,580					$	1,575					55.0		%				54.6		%				$	5					—		%

																		Percentage of Total Revenue												Change
						Fiscal years ended September 30,												Fiscal years ended September 30,												Amount						Percent
(In millions)						2020						2019						2020						2019
Selling, general and administrative						$	1,013					$	1,001					35.3		%				34.7		%				$	12					1		%
Research and development						207						204						7.2		%				7.1		%				3						1		%
Amortization of intangible assets						161						162						5.6		%				5.5		%				(1)						(1)		%
Impairment charges						624						659						21.7		%				22.8		%				(35)						(5)
Restructuring charges, net						30						22						1.0		%				0.8		%				8						36		%
Total operating expenses						$	2,035					$	2,048					70.8		%				70.9		%				$	(13)					(1)		%

•higher gross profit for fiscal 2020; and

•lower impairment charges during fiscal 2020; offset by

•higher selling, general and administrative expenses in fiscal 2020; and

•higher restructuring charges for fiscal 2020

						Fiscal years ended September 30,
(In millions)						2020						2019
Net cash provided by (used for):
Operating activities						$	147					$	241
Investing activities						314						(124)
Financing activities						(489)						(61)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash						3						(4)
Net (decrease) increase in cash, cash equivalents, and restricted cash						(25)						52
Cash, cash equivalents, and restricted cash at beginning of period						756						704
Cash, cash equivalents, and restricted cash at end of period						$	731					$	756

•repayment of the Term Loan Credit Agreement of $1,643 million as part of the refinancing described below less proceeds received in the refinancing of $1,627 million;

•principal prepayments under the Term Loan Credit Agreement of $1,231 million, consisting of a repayment of $250 million in November 2019 and $981 million in September 2020 with proceeds from the senior notes issuance discussed below;

•repurchases of shares of common stock under the Company's share repurchase program of $330 million;

•debt issuance costs of $14 million related to the Company's new senior notes which are described below;

•repayments in connection with financing leases of $10 million;

•payment of acquisition-related contingent consideration of $5 million; and

•other financing activities, net of $7 million; partially offset by

•proceeds from the issuance of the Company's new senior notes of $1,000 million described below;

•proceeds from the issuance of Series A Preferred Stock to RingCentral upon entry into the strategic partnership in October 2019, net of issuance costs, of $121 million; and

•proceeds from the Company's Employee Stock Purchase Plan of $3 million.

•scheduled debt repayments under the Term Loan Credit Agreement of $29 million;

•repayments in connection with financing leases of $14 million;

•payment of acquisition-related contingent consideration of $9 million; and

•other financing activities, net of $9 million.

On September 25, 2020, the Company also amended its ABL Credit Agreement to, among other things, extend its maturity to September 25, 2025, subject to customary adjustments to the extent certain of the Company's indebtedness matures prior to such date. The total commitments under the ABL Credit Agreement were also reduced from $300 million to $200 million, subject to borrowing base availability.

See Note 11, "Financing Arrangements," and Note 12, "Derivative Instruments and Hedging Activities," to our Consolidated Financial Statements for further details about our financing arrangements and hedging activities, including summaries of the material provisions of the Company's Term Loan Credit Agreement, ABL Credit Agreement, Senior Notes, Convertible Notes and interest rate swap agreements.

						Payments due by period
(In millions)						Total						Less than 1 year						1-3 years						3-5 years						More than 5 years
Total debt(1)						$	2,993					$	—					$	350					$	843					$	1,800
Interest payments due on debt(2)						1,169						190						385						312						282
Purchase obligations with contract manufacturers and product suppliers(3)						87						87						—						—						—
Other purchase obligations(4)						525						444						54						27						—
Operating lease obligations(5)						204						58						85						39						22
Finance lease obligations (6)						18						9						7						2						—
Pension benefit obligations(7)						604						53						107						96						348
Total						$	5,600					$	841					$	988					$	1,319					$	2,452

(1)Represents principal payments only.

(2)The interest payments due on debt give effect to the impact of the Company's interest rate swap agreements. The interest payments for the unhedged portion of the Company's Term Loan Credit Agreement were calculated by applying an applicable margin to a projected LIBOR rate. The interest payments for the Company's 6.125% senior notes and its 2.25% convertible senior notes were based on their contractual coupon rates. An estimated unused facility fee was calculated for the ABL Credit Agreement using the contract rate.

(3)During the normal course of business, in order to manage manufacturing lead times and to help assure adequate component supply, the Company enters into agreements with contract manufacturers and product suppliers that allow them to produce and procure inventory based upon forecasted requirements. If the Company does not meet the specified minimum purchase commitments under these agreements, it could be required to purchase the inventory.

(4)Other purchase obligations represent an estimate of contractual obligations in the ordinary course of business, other than commitments with contract manufacturers and product suppliers, for which the Company had not received the goods or services as of September 30, 2020. Although contractual obligations are considered enforceable and legally binding, the terms generally allow the Company to cancel, reschedule and adjust its requirements based on the Company's business needs prior to the delivery of goods or performance of services.

(5)Operating lease obligations represent the undiscounted future minimum lease payments for the Company's operating leases.

(6)Finance lease obligations represent the undiscounted future minimum lease payments for the Company's finance leases.

(7)The Company sponsors non-contributory defined pension and post-retirement plans covering certain employees and retirees. The Company's general funding policy with respect to qualified pension plans is to contribute amounts at least sufficient to satisfy the minimum amount required by applicable law and regulations, or to directly pay benefits where appropriate. Most post-retirement medical benefits are not pre-funded. Consequently, the Company makes payments as these retiree medical benefits are disbursed. The amounts presented represent estimated minimum funding requirements for the Company's defined pension plans through fiscal 2030 and estimated payments for medical benefits under the Company's post-retirement plans.

•Debt service—We expect to make payments of approximately $190 million during fiscal 2021 in interest associated with the Term Loan Credit Agreement, Senior Notes and Convertible Notes, and interest and fees associated with our ABL Credit Agreement. In the ordinary course of business, we may from time to time borrow and repay amounts under our ABL Credit Agreement.

•Capital expenditures—We expect to spend approximately $95 million to $105 million for capital expenditures during fiscal 2021.

•Benefit obligations—We estimate we will make payments under our pension and post-retirement benefit obligations of approximately $53 million during fiscal 2021. These payments include $18 million to satisfy the minimum statutory funding requirements of our U.S. qualified pension plans; $24 million for our non-U.S. benefit plans, which are predominantly not pre-funded; and $11 million for salaried and represented retiree post-retirement benefits. See discussion in Note 15, "Benefit Obligations," to our Consolidated Financial Statements for further details.

•Restructuring payments—We expect to make payments of approximately $25 million to $30 million during fiscal 2021 for employee separation costs and lease termination obligations associated with restructuring actions. The Company continues to evaluate opportunities to streamline its operations and identify additional cost savings globally.

•Moody’s Investors Service issued a corporate family rating of "B2" with a stable outlook and a rating of "B2" applicable to the Senior Notes and the Term Loan Credit Agreement;

•Standard and Poor's issued a definitive corporate credit rating of "B" with a stable outlook and a rating of "B" applicable to the Senior Notes and the Term Loan Credit Agreement; and

•Fitch Ratings Inc. issued a Long-Term Issuer Default Rating of "B" with a stable outlook and a rating of "BB-" applicable to the Senior Notes and the Term Loan Credit Agreement.

												Fiscal years ended September 30,
(In millions)												2020						2019
Net loss												$	(680)					$	(671)
Interest expense												226						237
Interest income												(6)						(14)
Provision for income taxes												62						2
Depreciation and amortization												423						443
EBITDA												25						(3)
Impact of fresh start accounting adjustments						(a)						1						5
Restructuring charges						(b)						20						22
Advisory fees						(c)						40						11
Acquisition-related costs												—						9
Share-based compensation												30						25
Impairment charges												624						659
Change in fair value of Emergence Date Warrants												3						(29)
Loss on foreign currency transactions												16						8
Gain on investments in equity and debt securities, net						(d)						(49)						(1)
Adjusted EBITDA												$	710					$	706

(a)The impact of fresh start accounting adjustments in connection with the Company's emergence from bankruptcy.

(b)Restructuring charges represent employee separation costs and facility exit costs (excluding the impact of accelerated depreciation expense) related to the Company's restructuring programs, net of sublease income.

(c)Advisory fees represent costs incurred to assist in the assessment of strategic and financial alternatives to improve the Company's capital structure.

(d)Realized and unrealized gains on investments in equity securities, net of impairment of investments in debt securities.

Item 7A.			Quantitative and Qualitative Disclosures About Market Risk

Item 8.			Financial Statements and Supplementary Data

			Page
Report of Independent Registered Public Accounting Firm			60
Report of Independent Registered Public Accounting Firm			63
Consolidated Statements of Operations			64
Consolidated Statements of Comprehensive (Loss) Income			65
Consolidated Balance Sheets			66
Consolidated Statements of Changes in Stockholders' Equity (Deficit)			67
Consolidated Statements of Cash Flows			68
Notes to Consolidated Financial Statements			69

We have audited the accompanying consolidated balance sheets of Avaya Holdings Corp. and its subsidiaries (Successor) (the “Company”) as of September 30, 2020 and 2019, and the related consolidated statements of operations, comprehensive (loss) income, changes in stockholders' equity (deficit) and cash flows for the years ended September 30, 2020 and 2019, and the period from December 16, 2017 through September 30, 2018, including the related notes (collectively referred to as the “consolidated financial statements”). We also have audited the Company's internal control over financial reporting as of September 30, 2020, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of September 30, 2020 and 2019, and the results of its operations and its cash flows for the years ended September 30, 2020 and 2019, and the period from December 16, 2017 through September 30, 2018 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of September 30, 2020, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO.

To the Board of Directors and Stockholders of Avaya Holdings Corp.

We have audited the accompanying consolidated statements of operations, comprehensive (loss) income, changes in stockholders’ equity (deficit) and cash flows of Avaya Holdings Corp. and its subsidiaries (Predecessor) (the “Company”) for the period from October 1, 2017 through December 15, 2017, including the related notes (collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated financial statements present fairly, in all material respects, the results of operations and cash flows of the Company for the period from October 1, 2017 through December 15, 2017 in conformity with accounting principles generally accepted in the United States of America.

As discussed in Note 1 to the consolidated financial statements, the Company filed a petition on January 19, 2017 with the United States Bankruptcy Court for the Southern District of New York for reorganization under the provisions of Chapter 11 of the Bankruptcy Code. The Company’s Second Amended Joint Chapter 11 Plan of Reorganization of Avaya Inc. and Its Debtor Affiliates was substantially consummated on December 15, 2017 and the Company emerged from bankruptcy. In connection with its emergence from bankruptcy, the Company adopted fresh start accounting.

						Successor																					Predecessor
						Fiscal years ended September 30,												Period from December 16, 2017 through September 30, 2018									Period from October 1, 2017 through December 15, 2017
						2020						2019
REVENUE
Products						$	1,073					$	1,222					$	989								$	253
Services						1,800						1,665						1,258									351
						2,873						2,887						2,247									604
COSTS
Products:
Costs						405						442						372									84
Amortization of technology intangible assets						174						174						135									3
Services						714						696						597									155
						1,293						1,312						1,104									242
GROSS PROFIT						1,580						1,575						1,143									362
OPERATING EXPENSES
Selling, general and administrative						1,013						1,001						888									264
Research and development						207						204						172									38
Amortization of intangible assets						161						162						127									10
Impairment charges						624						659						—									—
Restructuring charges, net						30						22						81									14
						2,035						2,048						1,268									326
OPERATING (LOSS) INCOME						(455)						(473)						(125)									36
Interest expense						(226)						(237)						(169)									(14)
Other income (expense), net						63						41						35									(2)
Reorganization items, net