2/3 of U.S. businesses are rethinking how they
work, 58 percent feel they are now able to hire a more distributed
workforce
Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, today released its “Work
from Anywhere” study, examining the shifts businesses are
undergoing to adapt to today’s changing economy. In the wake of
COVID-19, Avaya found that nearly 72 percent of U.S. based
businesses have been rethinking how they work, 58 percent of
businesses feel remote working is enabling them to hire a more
distributed workforce, and 8 out of 10 businesses are already
retooling to provide improved customer and employee experiences
that enable new ways of working.
According to the Avaya survey, 3 out of 4 businesses say
they have focused more on employee and team communication since
COVID-19:
- 66 percent of mid-sized companies, those with 251-500
employees, have seen collaboration and communications technology
increase in priority due to COVID-19
- 57 percent of businesses reported some struggle with
remote communication and fatigue
- 32 percent reported employees having difficulties
adapting to the new technology and communications tools available
to them
“Work from Anywhere is creating new business models the world is
adapting to, and it has become clear that trying to adopt a
‘business as usual, but remote’ approach is not enough,” said Simon
Harrison, SVP and Chief Marketing Officer, Avaya. “COVID has
accelerated digital transformation projects and put a new focus on
customer and employee experiences, which have never mattered more.
Additionally, new processes and new solutions need to completely
change the way teams work together. Change has become a constant
and embracing the cloud and the new experience economy, an
opportunity. At Avaya, we are guiding our global client base,
including retailers, schools, healthcare, governments, and
businesses of all shapes and sizes on how to resolve the gaps they
found in their ability to collaborate. We are helping them find new
ways to connect, create and think as they write the new rules for
their industries.”
Key Takeaways from Avaya’s “Work from Anywhere”
Survey
Technology decision makers are rethinking business at every
level
- 72 percent of businesses have been revisiting their
overall business model due to the changes brought on by
COVID-19
- An even larger number, 80 percent, are rethinking their
customer experience
- 77 percent are examining their employee experience
- 75 percent are rethinking their sales approach
Businesses are focused on investing in communication and
collaboration
83 percent of businesses responded that they thought
their technology stack was prepared for remote working – however,
many businesses did have to implement new technologies to improve
their work-from-anywhere capabilities, including 65 percent
adding video conference tools, 54 percent adding
chat/messaging software and 53 percent adding project
collaboration tools.
85 percent of businesses reported they plan on making the
new technologies they have adopted during this time a permanent
addition to their tech stacks.
Tech priorities are shifting
71 percent of tech decision makers reported faster
adoption of new technologies in their organization due to COVID-19.
Most companies also had a shift in technology priorities with 52
percent increasing investment in collaboration software, second
only to spending on security, which nearly two-thirds of
businesses increased.
Mid-sized companies with 251-500 employees have seen the
biggest shifts in priorities, including increases in spending for
security (74 percent), collaboration (66
percent), contact center software (59 percent)
and contact tracing (53 percent). Overall, company
owners and CEOs are more likely to say AI has increased in priority
(46 percent).
“As businesses continue to adapt their operational models in
response to health concerns and economic upheaval, being able to
collaborate and engage from anywhere is increasingly seen as the
critical mechanism for staying connected to customers, driving
better customer experiences and increasing loyalty,” said Harrison.
“This is no longer optional, but has become mandatory. We continue
to accelerate innovation in these critical areas, increasingly
applying advanced technology like AI and machine learning to
improve human experiences and engagement, and we are partnering
with industry leaders such as Google and NVIDIA on leveraging AI to
reimagine the collaboration and communications experience.”
The survey, conducted in August 2020, consulted 300 business
leaders and technology decision makers.
Read our blog, The Rise of Workstream Collaboration: How
COVID-19 Is Spurring the New Future of Work.
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at www.avaya.com.
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Source: Avaya Newsroom
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For media inquiries: Alex Alias alalias@avaya.com
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