Avaya Holdings Corp. (NYSE: AVYA) and Komutel, in close
collaboration with Combat Networks, Bell Canada, and the Ontario
Provincial Police (OPP), conducted the first Next Generation 9-1-1
(NG9-1-1) emergency test call in Ontario and one of the first in
Canada using commercially available solutions.
During a test conducted with Bell Canada, the Komutel-Avaya
NG9-1-1 call handling architecture successfully received an NG9-1-1
test call from the Bell 9-1-1 ESInet network. This key milestone is
a first step towards more fully implementing Next Generation 9-1-1
services, which will be introduced in Canada starting June 30,
2020, and in preparation for the decommissioning of the national
E9-1-1 services by June 30, 2023.1
Next Generation 9-1-1 (NG9-1-1) is a cross-industry initiative
that strengthens and improves how 9-1-1 calls are handled. It
reimagines the response possibilities of emergency services,
allowing responding agencies the opportunity to have greater
context, smoother workflows, and improved operating efficiency.
This ultimately helps empower public safety agencies to respond to
emergencies with greater speed and effectiveness for better
outcomes that save lives and property. Over time, NG9-1-1 workflows
will include voice, text, video, files, telematics information, and
rich data about the call, caller, and location. With roughly 300
Public Safety Access Point (PSAPs) across Canada, Komutel and Avaya
serve the largest number of them jointly.
“In situations where time is vital, seamless communication can
make all the difference,” said Brian Silverstone, VP Canadian
Federal Government Sales and Public Safety, Avaya. “Komutel and
Avaya are proud to partner in bringing innovative solutions and
support to Canada in supporting the transformation of their 9-1-1
communication centers. We’re excited about the potential that
NG9-1-1 can deliver to help in improving emergency responsiveness,
and to see how a commitment to standards and software-based
architectures can be leveraged to support digital
transformation.”
“Together, Komutel and Avaya serve the largest number of PSAPs
in Canada and are fully committed to making our client’s transition
to NG9-1-1 as tailored as possible to their specific needs while
minimizing risks and disruptions,” said Yves Laliberté, President,
Komutel. “Support for the NG9-1-1 standards as adapted for Canada
is only the beginning and the IP architecture lends itself well to
workflow automation to improve PSAP operating efficiencies.”
“9-1-1 services have been in place for many years without much
advancement,” said Deputy Commissioner Rose DiMarco, Traffic Safety
and Operational Support, OPP.“NG9-1-1 brings significant
opportunities to increase our effectiveness for handling and
responding to emergencies. We’re proud to conduct the first NG9-1-1
call in Ontario. This early stage of NG9-1-1 testing is paving the
way for better interaction with 9-1-1 services for all citizens in
the years to come.”
“We were excited to have Combat Networks’ Technical Integration
Specialists be a part of the successful testing of NG9-1-1 in
collaboration with the Ontario Provincial Police,” said Rob
Finucan, Chief Executive Officer at Combat Networks. “The dedicated
team of professionals from Bell Canada, the OPP, and our vendor
partners, Avaya and Komutel, have demonstrated that both the
technology and expertise for future successful NG9-1-1 deployments
are one step closer to becoming the new standard for Emergency
Services in Canada.”
Earlier this year, leveraging their longtime relationship as an
Avaya DevConnect partner, Avaya and Komutel deepened their
collaboration to provide NENA i3 Call Handling Functional Element
solutions to address the needs of large and small public safety
agencies as they evolve to NG9-1-1, and leverage communications to
support digital transformation initiatives driving improved citizen
engagement and operational efficiencies.
Additional Resources
- Read more about Avaya and Komutel’s partnership.
- Learn more about Avaya’s Public Safety Communications &
Next-Gen Emergency Services.
1 https://crtc.gc.ca/eng/archive/2017/2017-182.htm
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us at
www.avaya.com.
About Komutel
Komutel is a leading developer of 911 communication solutions
which are easily integrated with our Public Safety Client’s
existing telecommunications and IT infrastructure (IT, VoIP, TDM,
UC, Centrex, VM, mobiles, and radio). Komutel’s portfolio of 911
solutions is designed to be cost effective, and facilitate
migration from legacy environment to NG9-1-1(Nena i3) standards
while minimizing risks and disruptions as much as possible. Based
on Open Standards, the Komutel architecture enables clients to
configure the modular applications according to their specific
needs, requirements and operational preferences. Komutel is a
privately-owned company founded in 2001.
About Combat Networks
Since July 2001, Combat Networks has assisted its customers by
designing and architecting state of the art high-performance
networks. We have been installing, and training supported vendor
solutions as well as maintaining, monitoring (NOC), and
troubleshooting as required. Headquartered in Ottawa and with
offices across Canada, we serve many of the country’s largest
Federal and Provincial Government Departments, National Defense
Interests and Fortune 1000 companies. Our corporate mission is to
be recognized by our customers as the most knowledgeable, most
responsive, and most valuable external resource for network
infrastructures where security, performance, and reliability are
vital requirements. Everyone at Combat is focused and dedicated to
your success by providing a complete lifecycle solution from
network planning and project management through to post-sales
support and network transition services. Combat has the people,
skills, and products to work for you at all stages of the network
infrastructure lifecycle.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to expected feature releases and statements about
future products, expected cash savings and statements about growth,
exchange listing and improved operational metrics. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Registration Statement on Form 10 filed with the
Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of
such risks and uncertainties, please refer to the Company’s filings
with the SEC that are available at www.sec.gov. The Company
cautions you that the list of important factors included in the
Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking
statements contained in this report may not in fact occur. The
Company undertakes no obligation to publicly update or revise any
forward-looking statement as a result of new information, future
events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20191028005289/en/
For media inquiries: Alex Alias, Avaya
alalias@avaya.com
Geneviève Thibodeau, Komutel genevieve.thibodeau@komutel.com
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