Home of the Martinsville Speedway Chases Checkered Flag in Customer Experience with Avaya OneCloud Unified Communications
May 13 2019 - 8:00AM
Business Wire
Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions
to enhance and simplify communications and collaboration, announced
today that the City of Martinsville has implemented the Avaya
OneCloud platform to create a unified cloud solution for the city’s
business communications to create better experiences for their
customers and generate additional revenue.
Best known for its NASCAR Speedway, the City of Martinsville is
a full-service government services organization with city-owned and
operated utilities including a high-speed, high-capacity fiber
optic and telecom system; accredited Police, Fire, and Sheriff’s
Departments; and a city government that is highly focused on
anticipating and responding to the needs of citizens.
Through implementing Avaya OneCloud solutions integrated with
AWS and Avaya’s strategic consulting partnership with Ronco
Communications, the city was able to provide enhanced
communications and telephony with security and redundancy
capabilities providing superior service and peace of mind to 2,000
users and businesses across the municipality. Avaya’s easy to
manage VoIP platform enabled the City of Martinsville to quickly
roll out communications services to create better experiences for
its citizens and businesses. The city phone and internet system has
generated an additional $1 million in revenue with the expectation
to increase to $2 million in revenue by 2020.
“We pride ourselves on the services we provide to our customers,
and without a high level of business communications, you can’t
deliver experiences that matter,” Jared Pruett, network engineer,
City of Martinsville. “Avaya has made everything easy and
efficient. As a voice and Internet provider, the city of
Martinsville has more on its plate than most. Avaya stepped in to
ensure the city not just provided a scalable solution, but the best
possible service for the best possible customer experience. I never
have to worry about the level of service they provide to us. We’re
in constant communication and the city always feels that our needs
are met.”
“We have had a long-standing relationship with the City of
Martinsville – providing support services for their core
infrastructure,” said Chris Wasp Jr., CEO, Ronco Communications.
“The City is incredibly innovative and has created a world-class
solution that provides seamless communication tools to benefit
their community.”
Avaya OneCloud unified communications and contact center
solutions are provided through a network of data centers in the
United States, Germany and Singapore for availability in 34
countries. The company will continue to expand its network of
global data centers to meet the growing needs of customers
worldwide.
Additional Resources
- See how the City of Martinsville
Creates Economic Value with Avaya Communications
- A Buyer’s Guide to Cloud
Communications – ZK Research
- Read about ‘Why the Cloud Might be
Right for You’
- Check out our whitepaper, CAPEX vs
OPEX: The Financial Implications of Going Cloud
- Request a demo on Avaya’s Cloud
solutions and the options for you
About City of Martinsville
Once the hub of a thriving industrial economy, The City of
Martinsville continues a renewal as a diverse community, but one
that has never lost its small-town appeal. With a growing
“destination uptown,” numerous entrepreneurial, career, cultural
and recreational opportunities, and a comprehensive educational
system, Martinsville consistently ranks high among cities under
25,000 in population in which to live in the Southeast. Near the
Blue Ridge Mountains, metropolitan areas of Virginia’s Roanoke
Valley and North Carolina’s Piedmont Triad, and within easy driving
distance of beaches along the Atlantic coast or larger metro areas
like Charlotte, Raleigh, Atlanta, Richmond, or Washington, DC,
Martinsville offers the best of tightly knit, highly affordable,
neighborly life with easy access to the amenities of larger urban
cities.
About Ronco Communications
Founded in 1965, Ronco Communications is an integrator of
innovative communications products and services, with a strong
focus on IP communications and unified technologies. It is a
privately owned and operated company, headquartered in Tonawanda,
New York, with 10 locations spanning the East Coast. Ronco provides
high-quality communications products, expert service, and a strong
commitment to the communities they serve. For more information,
please visit www.ronco.net.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us at
www.avaya.com.
Source: Avaya Newsroom
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For Media Inquiries:Alex Aliasalalias@avaya.com
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