LogistiCare Provides Healthcare Access to Millions Across the U.S. With Avaya Communications
April 24 2019 - 8:00AM
Business Wire
NAHAM – LogistiCare, an organization helping state
governments and managed care organizations run transportation and
integrated health care programs, has chosen Avaya (NYSE: AVYA) IX
contact center (CC) and unified communications (UC) solutions as
its platform for delivering enhanced customer and workforce
experiences, providing over 24 million people better access to care
in their communities.
Avaya Intelligent Xperiences - or Avaya IX - encompasses a
portfolio of solutions for Contact Center, Unified Communications
and Collaboration, and represents the convergence of business
communications to an intelligent platform underpinned by
customer-led innovation. HIPAA-compliant options, supported by an
independent third-party audit, are available for Avaya Managed
Services premise-based solutions and for Avaya OneCloud
IX Contact Center.
With Avaya IX, users can create experiences that make a lasting
impact across social, email, phone calls, or whatever channel
their customers prefer to engage with the brand when
purchasing products and services or seeking support. Avaya partner
ConvergeOne, a leading global IT services provider of collaboration
and technology solutions, managed the implementation and the
ongoing service and support.
As the nation’s largest manager of non-emergency medical
transportation, LogistiCare manages more than 65 million rides
annually in 43 U.S. states and the District of Columbia. From
having the industry's most robust call center technology,
automating processes for its drivers, to knowing the precise
locations of members, LogistiCare is taking innovation to a whole
new level. The company focuses on three key areas to provide
superior customer experience:
- Innovative Technology: Using the
latest fleet monitoring technology to gauge traffic flow and track
members’ rides before, during, and after pick up to help them get
to their destinations as quickly and safely as possible.
- Stringent Oversight: Members can
be assured that drivers and vehicles have undergone a strict
credentialing process, including vehicle inspections, driver and
attendant background checks and screening, and surprise field
monitoring checks to assure riders experience safe and reliable
transportation at all times.
- “We Care” Service: Providing
quality service has been a hallmark of their business since its
inception. The company has serviced millions of specialized trips
for members with an emphasis on quality service and delivering it
with every call, every interaction, and every ride.
“Our Avaya IX converged UC and CC solutions help us provide
positive experiences for customers that keep them coming back, and
instill confidence with our government and organization partners.
We love working with Avaya and have partnered with them for over
fifteen years,” said Nate Bielamowicz, LogistiCare Enterprise Voice
Architect. “We selected Avaya as our provider-of-choice because
they are the clear leader in contact center, and as we have grown
together, our Avaya solutions now encompass a full spectrum of
communication and collaboration technology that truly create
experiences that matter for us and our customers.”
The company is showcasing its healthcare solutions, and more, at
the Avaya booth #118 at NAHAM 45th Annual Conference, April 23-26,
in Orlando, FL. #NAHAM19, #ExperiencesThatMatter
About LogistiCare
LogistiCare, a wholly owned subsidiary of the Providence Service
Corp. (Nasdaq:PRSC), is the nation’s largest provider of
non-emergency medical transportation programs for state governments
and managed care organizations. A long-time advocate for access to
care, the company also supports integrated healthcare programs that
better care coordination efforts, improve outcomes, and ultimately
reduce costs.
About ConvergeOne
Founded in 1993, ConvergeOne is a leading global IT services
provider of collaboration and technology solutions for large and
medium enterprises with decades of experience assisting customers
to transform their digital infrastructure and realize a return on
investment. Over 11,000 enterprise and mid-market customers trust
ConvergeOne with collaboration, enterprise networking, data center,
cloud and cybersecurity solutions to achieve business outcomes. Our
investments in cloud infrastructure and managed services provide
transformational opportunities for customers to achieve financial
and operational benefits with leading technologies. We deliver
solutions with a full lifecycle approach including strategy, design
and implementation with professional, managed and support services.
ConvergeOne holds more than 6,300 technical certifications across
hundreds of engineers throughout North America including three
Customer Success Centers. More information is available
at convergeone.com.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us
at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
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other variations thereof or comparable terminology and include, but
are not limited to expected feature releases and statements about
future products, expected cash savings and statements about growth,
exchange listing and improved operational metrics. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Registration Statement on Form 10 filed with the
Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of
such risks and uncertainties, please refer to the Company’s filings
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Company’s SEC filings may not contain all of the material factors
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uncertainties, the matters referred to in the forward-looking
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Source: Avaya Newsroom
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Alex Aliasalalias@avaya.com
Avaya (NYSE:AVYA)
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