NAHAM – Cape Cod Healthcare, leading provider of
healthcare services in New England, is implementing new and
innovative ways to enhance the patient experience with the help of
unified communications and contact center solutions from Avaya
Holdings Corp. (NYSE: AVYA), a global leader in solutions to
enhance and simplify communications and collaboration.
Cape Cod Healthcare has 5,300 employees, over 450 physicians and
nearly 800 volunteer staff at its two acute care hospitals, nursing
and rehabilitation facility, assisted living facility, along with
homecare and hospice services and numerous additional health
programs serving multiple communities. They recognized the need to
modernize their communications infrastructure and turned to Avaya
and Integration Partners, which introduced its Loyalty2gether
initiative to provide organizations with older communications
platforms the incentives to upgrade to up-to-date Avaya IX Contact
Center and Workplace solutions that can form the basis of a truly
successful transformation strategy.
Avaya Intelligent Xperiences - or Avaya IX - encompasses a
portfolio of solutions for Contact Center, Unified Communications
and Collaboration, underpinned by customer-led innovation. For the
healthcare industry, HIPAA-compliant options, supported by an
independent third-party audit, are available for its
Avaya Managed Services premise-based solutions and for Avaya
OneCloud IX Contact Center.
“Our focus is on achieving and maintaining the highest standards
in healthcare delivery and service quality, and we chose Avaya over
competing solutions, greatly improving our patient experience,
along with benefitting from best-in-class analytics and reporting
to increase efficiency,” said Paul Wills, telecommunications
manager, Cape Cod Healthcare. “Avaya has been a great partner to
lead us through our modernization journey, and continues to help us
transform and adapt to provide outstanding customer service for the
future.”
For healthcare providers, the care team’s ability to communicate
with patients along their health journey is vital to the mission of
supporting their care plan and reducing readmissions. By connecting
people, resources, data, and solutions, providers can optimize
operations and reduce risk, while increasing operational efficiency
and profitability. A flexible communications solution is critically
important to the successful digital transformation of health care
systems. The top 10 healthcare services companies in the world, and
the top 10 U.S. hospitals all depend on Avaya communications
solutions to enhance patient experience, improve care team
effectiveness and collaboration, and drive increased
efficiency.
Avaya Solutions for Connecting Healthcare:
Improve Patient Outcomes: Help your care team members
communicate seamlessly so they’re more accessible—to each other and
to patients. Be ready anytime, anywhere to collaborate about care,
provide patient support, and respond to emergencies.
- Integrate communications into
workflows
- Keep electronic health records up to
date
- Proactively check in with patients
Create a Better Patient Experience: First, give patients
many ways to connect with you—support multiple inbound and outbound
communication channels. Then, streamline behind-the-scenes systems
that keep up with data and information.
- Go digital for scheduling, referrals,
and transfers
- Automatically send patient
reminders
- Improve revenue cycle inquiries
Personalize & Coordinate Care Plans: Give patients in
any location the most appropriate, convenient, and cost-effective
care by using telehealth video and proactive outreach.
- Provide remote access to specialists
and care teams
- Monitor preventative, chronic, home,
and end-of-life care plans
- Reduce no shows and leakage
For more information about Avaya Healthcare solutions,
visit:
-
https://www.avaya.com/en/solutions/healthcare/
-
https://www.avaya.com/en/documents/avaya_infobrief%20180607.pdf
-
https://www.avaya.com/en/documents/fs-healthcare-solutions-uc7158en.pdf
The company is showcasing its healthcare solutions, and more, at
the Avaya booth #118 at NAHAM 45th Annual Conference, April 23-26,
in Orlando, FL. #NAHAM19, #ExperiencesThatMatter
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us
at www.avaya.com.
About Integration Partners
Integration Partners is an award winning, nationwide IT services
engineering firm specializing in solutions that are open, scalable
and drive to greater productivity and competitiveness for our
clients. Our solutions and services portfolio provide
enterprises with Cloud, Security, Collaboration, Core
Infrastructure, and Managed Services. Integration Partners is a
privately held company headquartered in Lexington,
Massachusetts.
About Cape Cod Healthcare
Cape Cod Healthcare is the leading provider of healthcare
services for residents and visitors of Cape Cod. With more than 450
physicians, 5,300 employees and 790 volunteers, Cape Cod Healthcare
(CCHC) has two acute care hospitals, the Cape’s leading provider of
homecare and hospice services (VNA), a skilled nursing and
rehabilitation facility (JML Care Center), an assisted living
facility (Heritage at Falmouth), and numerous health programs.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to, expected cash savings and statements about
growth, exchange listing and improved operational metrics. The
Company has based these forward-looking statements on its current
expectations, assumptions, estimates and projections. While the
Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors
included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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Alex Aliasalalias@avaya.com
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