NEW YORK, Feb. 16, 2021 /PRNewswire/ -- Atento, one of the
five largest global providers of customer relationship management
and business process outsourcing services (CRM/BPO) and market
leader in Latin America, today
announced its position as a Leader in the 2021 Gartner Magic
Quadrant for Customer Service BPO.
The 2021 Gartner Magic Quadrant for Customer Service BPO1
evaluates CS outsourcing. At this key moment, the report can
provide an opportunity to differentiate between suppliers in a
market that is constantly evolving. The report has evaluated 19
suppliers, taking into account their completeness of vision and
ability to execute. "At Atento we are very proud to be
recognized by Gartner as a leader in this market. We believe
that this undoubtedly helps to highlight the work we do for our
customers at all times, including this very unusual year", said Carlos López Abadía, Atento's
CEO.
Gartner's opinions are a reference for companies around the
world when both considering and selecting CS BPO providers for
contact center customer management. The core capabilities of a CS
BPO provider include: Global operations, industry expertise,
digital services, agent-assisted services, technology expertise,
client and project management expertise, business process
management expertise, innovation and thought leadership.
"We feel that this recognition helps us to continue our work
to transform the way companies manage their relationships with
consumers through solutions that increase business efficiency and
generate greater customer satisfaction. Customer experience is
clearly a competitive advantage in today's increasingly digital
world and is responsible for a company's growing and sustained
reputation," adds López-Abadía.
1 Gartner, Magic Quadrant for Customer Service
BPO, Deborah Alvord, et al.,
9 February 2021
Gartner disclaimer
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner's research publications consist of the
opinions of Gartner's research organization and should not be
construed as statements of fact. Gartner disclaims all warranties,
express or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular
purpose.
About Atento
Atento is one of the five largest global providers for client
relationship management and business process outsourcing services
nearshoring for companies that carry out their activities in
the United States. Since 1999, the
company has developed its business model in 13 countries with a
workforce of 150,000 employees. Atento has over 400 clients for
which it provides a wide range of CRM/BPO services through multiple
channels. Its clients are leading multinational companies in the
technology, digital, telecommunications, finance, health, consumer
and public administration sectors, amongst others. Atento trades
under ATTO on the New York Stock Exchange. In 2019 Atento was
recognized by Great Place to Work® as one of the 25 World's Best
Multinational Workplaces and as one of the Best Places to Work in
Latin America. For more
information www.atento.com
Investor
Relations
Shay Chor
+55 11
3293-5926
shay.chor@atento.com
|
Investor
Relations
Fernando Schneider
+ 55 11
3779-8119
fernando.schneider@atento.com
|
Media
Relations
Pablo Sánchez Pérez
+34
670031347
pablo.sanchez@atento.com
|
Forward-Looking Statements
This press release contains
forward-looking statements. Forward-looking statements can be
identified by the use of words such as "may," "should," "expects,"
"plans," "anticipates," "believes," "estimates," "predicts,"
"intends," "continue" or similar terminology. These statements
reflect only Atento's current expectations and are not guarantees
of future performance or results. These statements are subject to
risks and uncertainties that could cause actual results to differ
materially from those contained in the forward-looking statements.
In particular, the COVID-19 pandemic, and governments'
extraordinary measures to limit the spread of the virus, are
disrupting the global economy and Atento's industry, and
consequently adversely affecting the Company's business, results of
operation and cash flows and, as conditions are recent, uncertain
and changing rapidly, it is difficult to predict the full extent of
the impact that the pandemic will have. Risks and
uncertainties include, but are not limited to, competition in
Atento's highly competitive industries; increases in the cost of
voice and data services or significant interruptions in these
services; Atento's ability to keep pace with its clients' needs for
rapid technological change and systems availability; the continued
deployment and adoption of emerging technologies; the loss,
financial difficulties or bankruptcy of any key clients; the
effects of global economic trends on the businesses of Atento's
clients; the non-exclusive nature of Atento's client contracts and
the absence of revenue commitments; security and privacy breaches
of the systems Atento uses to protect personal data; the cost of
pending and future litigation; the cost of defending Atento against
intellectual property infringement claims; extensive regulation
affecting many of Atento's businesses; Atento's ability to protect
its proprietary information or technology; service interruptions to
Atento's data and operation centers; Atento's ability to retain key
personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political,
economic and other conditions in the countries where Atento
operates; changes in foreign exchange rates; Atento's ability to
complete future acquisitions and integrate or achieve the
objectives of its recent and future acquisitions; future
impairments of our substantial goodwill, intangible assets, or
other long-lived assets; and Atento's ability to recover consumer
receivables on behalf of its clients. In addition, Atento is
subject to risks related to its level of indebtedness. Such risks
include Atento's ability to generate sufficient cash to service its
indebtedness and fund its other liquidity needs; Atento's ability
to comply with covenants contained in its debt instruments; the
ability to obtain additional financing; the incurrence of
significant additional indebtedness by Atento and its subsidiaries;
and the ability of Atento's lenders to fulfill their lending
commitments. Atento is also subject to other risk factors described
in documents filed by the company with the United States Securities
and Exchange Commission.
These forward-looking statements speak only as of the date on
which the statements were made. Atento undertakes no obligation to
update or revise publicly any forward-looking statements, whether
as a result of new information, future events or otherwise.
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SOURCE Atento S.A.