SAO PAULO, Nov. 28, 2019 /PRNewswire/ -- Atento S.A. (NYSE:
ATTO), the leading provider of customer relationship management and
business process outsourcing services (CRM/BPO) in Latin America, and one of the top five
providers worldwide was recognized as one of the BPO Provider of
the Decade within the Consumidor Moderno magazine awards.
Consumidor Moderno is a leading publication in the field of
customer relationship management in Brazil, subsidiary of the Padrão Group. Within
the same awards, Dimitrius de
Oliveira, Atento Brazil Regional Director, was recognized as
one of the Customer Relationship Leaders of the Decade.
The award ceremony payed tribute to the leading customer
relations companies over the past ten years in Brazil. The selection process was conducted by
the Padrão Intelligence Center (CIP), part of the Padrão Group,
based on the last ten editions of the Consumidor Moderno Award for
Excellence in Customer Service (2010 to 2019). It took into
account not only the number of recognitions achieved during the
period but also the consistency of the indicators and the constant
advancement and updating of services to manage the increasing
complexity of customer management.
For Dimitrius Oliveira,
Atento Brazil Regional Director, being recognized in two categories
at the awards reinforces the company's constant effort and
investment in providing the best customer experience in the market.
"I am very proud of these achievements, which are the result of the
intense work of thousands of employees who strive to deliver
excellent service across all contact channels, for all types of
services," he says. Oliveira was honored as one of the decade's
leaders in customer relations. For the selection process, the CIP
weighed his performance compared to other champion companies and
his professional influence in the market and the customer relations
ecosystem.
More information:
https://www.consumidormoderno.com.br/campeoes-da-decada/#
About Atento
Atento is the largest provider of
customer relationship management and business process outsourcing
(CRM BPO) services in Latin
America, and among the top five providers globally, based on
revenues. Atento is also a leading provider of nearshoring CRM/BPO
services to companies that carry out their activities in
the United States. Since 1999, the
company has developed its business model in 13 countries where it
employs 150,000 people. Atento has over 400 clients to whom it
offers a wide range of CRM/BPO services through multiple channels.
Atento's clients are mostly leading multinational corporations in
sectors such as telecommunications, banking and financial services,
health, retail and public administrations, among others. Atento´s
shares trade under the symbol ATTO on the New York Stock Exchange
(NYSE). In 2019, Atento has been named one of the World´s 25 Best
Multinational Workplaces and one of the Best Multinationals to Work
for in Latin America by Great
Place to Work®. For more information visit www.atento.com
Media relations
Maite
Cordero
+ 34 91 740 74 47
atento.media@atento.com
Investor relations
Shay
Chor
+55 11 3293 5926
shay.chor@atento.com
Fernando Schneider
+55 11 3779 8119
fernando.schneider@atento.com
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SOURCE Atento S.A.